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Full-time
Posted 49d ago
~40 hrs/week
Responsibilities
The Supervisor is responsible for delivering an excellent customer experience and fostering the growth and development of the retail team. Key duties include managing operational tasks such as scheduling, inventory maintenance, and evaluating employee performance to achieve business KPIs.
Requirements
Candidates must have a minimum of 2 years of retail management or keyholder experience and a passion for streetwear and sneaker culture. Strong leadership skills and flexible availability for nights, weekends, and holidays are required.
Full job description
Department: Retail Stores Location: South Centre, AB Workplace Type: On-site Job Type: Full-time, Permanent
The Team:
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
The Role:
Our Retail team is looking for a Supervisor to join our JD Sports South Centre location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.
Key Duties/Responsibilities:
Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
Generate business results and achieve key KPIs
Delivering sales, customer experience, merchandising, visual, and operational expectations.
Act as a partner between customers, sales associates and store leadership.
Ability to learn and share expertise of products and trends to fit customer’s needs.
Maintains an awareness of all product knowledge, and current or upcoming product / trends.
Contributes to a positive and inclusive work environment.
Support key initiatives as empowered by and in partnership with the Store Manager.
Take a proactive approach to growing the business through community outreach.
Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.
Skills/Experience/Knowledge needed:
Minimum 2 years of retail management or keyholder experience.
Passionate and knowledgeable about streetwear and sneaker culture.
Experience supervising, training and coaching sales associates.
Confident and comfortable engaging customers to deliver an elevated experience.
Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
High level of ethics, values, integrity, and trust.
Flexible availability – including nights, weekends, and holidays.
Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
Connect Globally, Empower Locally and Inspire Individually.
Industry
Retail
Company size
10,001+ employees
Founded
1981
Headquarters
Bury, England
LinkedIn followers
260,123
Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.
Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally driven by a commitment to innovation, excellence, and possibility.
Our vision is to become the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry. We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence we’d love to hear from you.
Offices: Hollins Brook Way, Bury, England BL9 8RR, GB · Michael Faraday Avenue, Rochdale, England OL16 4GN, GB · 515 Fernhook Avenue, Derby Commercial Park, Derby, England DE21 7BH, GB · Sydney, AU · Vienna, AT
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