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Senior
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shift supervisor - Store# 04836, WEST SPRINGS - 85TH ST CALGARY
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Cooper's
Accountant -Construction
Calgary, Alberta, Canada · On-site
$55k–$85k/yr
Senior
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
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$57k–$69k/yr
Full-time
Competitive Total Compensation, Employee Discount, Pension, Health Benefits, Dental Benefits, Tuition Assistance
Posted 44d ago
Apply by Aug 30
~40 hrs/week
Responsibilities
Provide day-to-day supervision and guidance to sales associates to maintain luxury standards and achieve customer service targets. Responsibilities include coaching staff, resolving customer complaints, and maintaining high standards of merchandise presentation.
Requirements
Requires 1-3 years of supervisory experience with a proven track record of exceeding sales and profit targets. Proficiency in Microsoft Office and experience in a luxury retail environment are preferred.
Full job description
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.
Specific responsibilities include (but are not limited to) the following:
Provide sales floor supervision by spending the majority of the time on the selling floor
Coach and train associates to maintain luxury standards and achieve customer service targets
Resolves customer issues and/or complaints and keeps manager informed
Makes recommendations on changes and/or solutions to enhance customer sales and service standards
Actively participate as a training facilitator for sales and service programs and other company training programs as required
Assist in the launch and maintenance of selling tools and sales and service programs
Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
Participates in the recruitment and selection of associates
Assigns work and assignments to associates as required
Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
Provides input into associate performance assessments and appraisals, performance improvement plans
Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
Maintain high standards of merchandise presentation at all times
Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
Model leadership behaviours that promote a culture of open communication, employee development and trust
Maintain all Health & Safety practices to code
Perform other duties as assigned
Ensure compliance with privacy policies, regulations, and cyber security measures.
The ideal candidate:
1-3 years supervisory experience with accountability for sales and service
Proven track record of exceeding sales and profit targets
Is adaptable and comfortable with change
Retail selling experience in a luxury environment preferred
Confident and effective communication (written & verbal) and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Entrepreneurial spirit
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Directeur(trice) Adjoint(e), Ventes
Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe.
Les responsabilités spécifiques comprennent (sans toutefois s'y limiter) ce qui suit :
Assurer la supervision de l'aire de vente en passant la majorité de son temps dans l'aire de vente
Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d’atteindre les objectifs de service à la clientèle
Résoudre les problèmes ou les plaintes des clients et tenir le/la directeur(trice) au courant
Faire des recommandations sur les changements ou les solutions visant à améliorer les normes de vente et de service à la clientèle
Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu’à d'autres programmes de formation de l'entreprise, au besoin
Aider au lancement et à l'entretien des outils de vente et des programmes de vente et de service
Aider les conseillers à développer, à maintenir et à cultiver une clientèle active et des relations solides avec les clients
Participer au recrutement et à la sélection des conseillers
Assigner le travail et les affectations aux conseillers, au besoin
Fournir une rétroaction au/à la directeur(trice) de ventes sur le rendement des stocks, les normes de présentation du marchandisage, les tendances et les problèmes des clients
Participer à l'évaluation et à l'appréciation du rendement des conseillers et aux plans d'amélioration du rendement
Participer à l'organisation et à la conduite des réunions régulières de l'équipe du service et aider à tenir l'équipe au courant des initiatives à venir en matière de ventes et de services
Maintenir en tout temps des normes élevées en matière de présentation des marchandises
Maintenir au jour le jour la sensibilisation opérationnelle des entreprises concédées afin d'assurer un service à la clientèle sans faille, en transmettant les problèmes au/à la directeur(trice), au besoin
Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employés et de confiance
Maintenir toutes les pratiques en matière de santé et de sécurité conformément au code
Effectuer les autres tâches qui lui sont assignees
Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.
Le/la candidat(e) idéal(e) possède :
De 1 à 3 ans d'expérience en supervision avec responsabilité de la vente et du service
Une expérience prouvée de dépassement des objectifs de ventes et de profit
Une capacité d’adaptation et est à l'aise avec le changement
De l’expérience en vente au détail dans un environnement de luxe de préférence
Des compétences en communication (écrite et verbale) et en relations interpersonnelles confiantes et efficaces
Une maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook)
Un esprit d'entreprise
Excellente communication en français et en anglais
L’évaluation du succès :
Contribution aux objectifs financiers
Objectifs individuels liés à la réalisation des objectifs du service
Rétroactions des clients internes et externes
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :$57,000.00 - $69,000.00 / 57.000,00$ - 69.000,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.
Est. 1837 | Proudly Canadian | Your destination for luxury and style
Industry
Retail
Company size
1,001-5,000 employees
Headquarters
Toronto, Ontario
LinkedIn followers
82,534
Est. 1837 | Proudly Canadian.
Your destination for luxury and style.
Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.
With six stores across Canada, including three in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.
Offices: 60 Bloor Street West, Toronto, Ontario M4W 3B8, CA
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