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Skills: Retail leadership, Customer service, Team management, Mentoring, Training
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Skills: Case management, Trauma-informed care, Outreach support, Advocacy, Crisis intervention
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Exciting Career Opportunity at Bundaberg Sugar! Are you a skilled, proactive and ready to take on an exciting challenge? Do you have a passion for keeping operations running smoothly and efficiently? Then Bundaberg Sugar…
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Full-time
Generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and Wesfarmers brands, Flexible rotating roster, Monthly Rostered Days Off, Growing Families Policy, Employee Assistance Program, Flexible Public Holidays Policy
Posted 5d ago
~40 hrs/week
Responsibilities
The Department Leader is responsible for creating exceptional customer experiences and driving store results through effective team leadership. They will mentor and train staff while ensuring the store remains well-stocked and visually appealing.
Requirements
Candidates must have a proven track record in retail leadership and a strong passion for customer service. Excellent communication skills and the ability to thrive in a fast-paced, hands-on environment are essential.
Full job description
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 9000 team members and a national footprint of more than 173 retail stores Australia wide, we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About the role
At Officeworks we value our people, our customers, and our community! As a Retail Department Leader (Coordinator), you’ll be at the forefront of creating exceptional customer experiences, leading a passionate team, and driving results. If you enjoy bringing energy, leadership, and purpose to every shift — our Department Leader role is rewarding and supportive for a great team experience.
As a Retail Department Leader, you will:
Let your customer service skills shine by being a solutions expert. Go beyond transactions. Listen actively, understand customer needs, and confidently offer complete solutions that make their experience exceptional.
Partner with the store leadership team to energize and motivate your crew. Help unlock their potential and drive performance by connecting daily actions to meaningful customer outcomes.
Lead with purpose by mentoring and training your team. Share your knowledge, build their confidence, and guide them to become trusted retail superstars who deliver real value to every customer.
Keep the store looking sharp and well-stocked. Ensure every product is ready and available so customers can find exactly what they need, because the right solution starts with the right presentation.
When it comes to supporting our customers with the latest products, our passionate sales team are here to provide expert knowledge and advice to help them find the right solution to suit their needs.
Flexible rotating roster and Monthly Rostered Days Off (RDOs) in addition to your standard leave entitlements.
About you
What you will bring:
You’ve got a proven track record in retail leadership and a passion for creating unforgettable customer experiences. You don’t just sell products; you deliver solutions that make a real difference.
Your communication skills are next-level. You build trust, spark motivation, and create genuine connections with both your team and your customers.
You’re customer first and people centric who thrives on coaching and developing team members, building confidence, unlocking potential, and turning everyday challenges into growth opportunities.
Fast-paced environments? You thrive in them. You juggle shifting priorities with ease, always keeping your eye on what matters most, delivering a great customer experience
You’re hands-on and all-in. Whether it’s jumping on the shop floor or solving a problem behind the scenes, you’re always ready to roll up your sleeves and support your team to keep things running smoothly.
What’s in it for you?
Bring your passion, curiosity, leadership and customer-first mindset and we’ll take care of the rest. We’ll arm you with the latest product knowledge and insights into the newest trends, so you’ll always feel confident helping customers find exactly what they need; by supporting you, we support our customers to Make Bigger Things Happen!
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Since opening our doors in Richmond, Victoria, in 1994, Officeworks has been passionate about helping make bigger things happen.
Our products support Australian households and businesses to work, learn, create and connect. From technology, stationery and furniture to art supplies, learning and development resources and services like Print & Create and on-site tech support with Geeks2U.
Customers know and trust us for our commitment to everyday low prices, widest range and great service, no matter how they choose to shop.
People and the planet are at the heart of what we do. We recognise we have an important role to play in the lives of our team members, and in the local communities where we live and work.
Officeworks Social Media Community Standards
Our social media pages are a safe and respectful place that are accessed by people of all ages and backgrounds, so please use appropriate language and behave in a polite manner. We’ll remove comments and posts that include:
• Discrimination including by reference to race, ethnicity, nationality, gender, age, sexual preference, religion, disability, mental illness or political belief
• Defamation
• Illegal activity or references to illegal activity
• Personally identifiable information
• Insults or personal attacks
• Spam, advertisements, polls or petitions of any kind
• Links to third-party websites
• Nudity or other sexually explicit or suggestive content
• Obscene or inappropriate language
• Repetitive, copied and pasted, or duplicated content from single or multiple users
• Personal information including, but not limited to, e-mail addresses, telephone numbers, mailing addresses, or identification numbers
• Our team member’s privacy is important to us, therefore any posts that reference a team member’s identity in a negative manner will be removed
• A violation of a social media platform’s terms and conditions
If you seriously breach our community standards, we may block you from posting on our page.
Offices: Chadstone, VIC 3148, AU
Office suppliesWorkspace SolutionsStationeryTechnologySmall Business Solutionsand Home OfficeRetail
How many Management & Leadership jobs are open in Bundaberg, Australia right now?
There are currently 22 open management & leadership positions in Bundaberg, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Bundaberg, Australia?
Companies currently hiring include The Salvation Army, Mater, Diageo, Endeavour Group, Mater Research, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Bundaberg, Australia?
Yes — 4 of the 22 open management & leadership positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Management & Leadership jobs in Bundaberg, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.