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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The role involves creating and optimizing robust schedules for front and back-office teams to ensure service levels are maintained. You will collaborate with management to implement workforce management tools and contribute to global team development.
Requirements
Candidates must have experience in contact centre planning methods and proficiency with WFM tools, specifically Nice IEX. Strong organizational, decision-making, and communication skills are essential for managing workloads and meeting deadlines.
Full job description
Company Description
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.
Job Description
We are looking for highly motivated individuals with scheduling experience to join our team.
Excellent communication and confident decision making is key to helping the WFP team meet the needs of an ever-changing contact centre.
Scheduling for both front and back-office teams and reporting into our Lead Schedulers, you will need to be resilient and adaptable to the dynamic environment. You will be expected to keep your knowledge up to date for the areas managed, to ensure the WFP information is correct and schedules efficient and optimised. You will be well versed in using WFM software (Nice IEX is preferred), and able to manage your own workload to meet weekly deadlines.
Qualifications
Experience in contact centre planning methods
Experience of using WFM tools and systems, Nice IEX is preferred.
Strong capabilities in creating and maintaining accurate schedules
Skilled in schedule optimisation
Strong decision-making skills
Confident communication to justify decisions made and contribute to key discussions
Able to manage own time and meet deadlines
Highly organised
Gaming Industry knowledge is desirable but not essential.
Additional Information
Creating robust schedules using agreed assumptions and operational information
Collaborating with Lead Schedulers and Contact Centre Management to coordinate all on and off contact activities to ensure service levels are maintained
Implement and maintain workforce management software and tools to facilitate accurate scheduling and reporting
Review and optimise schedules across teams
Suggest and Implement solutions to enhance resource productivity and identify opportunities for improvement
Keeps knowledge up to date on key events and changes that affect areas under your responsibility
Maintenance of accurate records and documentation
Collaborate and contribute to key meetings relating to your area
Contributes to the ongoing development and shaping of the Workforce Planning teams globally
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.
Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.
Offices: bet365 House, Media Way, Stoke-on-Trent, Staffordshire ST1 5SZ, GB · Waterport Place, 2 Europort Avenue, Gibraltar, GI · Spring Gardens, Manchester, Manchester M2 1AB, GB · Bulevard Todor Aleksandrov 109, Vazrazhdane, Sofia City, BG · The Centre – Lvl 3, Tigne Point, Sliema, Malta, Sliema, Malta TP01, MT
Sports BettingOnline CasinoPokerGamesBingoInnovationResearch & DevelopmentSoftware DevelopmenttechnologySoftware Development
How many Management & Leadership jobs are open in Bogotá, Colombia right now?
There are currently 180 open management & leadership positions in Bogotá, Colombia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Bogotá, Colombia?
Companies currently hiring include Publicis Groupe Holdings B.V., Keralty, PepsiCo, SGS, Ingram Micro, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Bogotá, Colombia?
Yes — 110 of the 180 open management & leadership positions offer remote or hybrid work (35 remote, 75 hybrid).
How do I apply for Management & Leadership jobs in Bogotá, Colombia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.