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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
Responsible for planning and executing contracted meetings and events at the IP Casino Resort Spa. This includes coordinating with property departments, creating Banquet Event Orders, and managing client relations to maximize revenue and guest satisfaction.
Requirements
Requires a bachelor's degree in event management or a related field and one to three years of hospitality experience. Candidates must be at least 21 years old and proficient in Microsoft Office and CRM tools like Salesforce/Delphi.
Full job description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
SUMMARY DESCRIPTION
The team member in this position is responsible for planning and managing the execution of meetings and events contracted for IP Casino Resort Spa.
ESSENTIAL FUNCTIONS
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
ESSENTIAL JOB FUNCTIONS/DUTIES:
Communicate all details surrounding a Group event to Property in advance of arrival
Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property
Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics.
Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client’s expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experience
Prioritize accurate and timely communication both with the client and the property
Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way
Lead and/or participate in departmental meetings including BEO, Resume, Pre & Post Cons, etc.
Work closely with Banquets, Culinary, Hotel and other leadership to ensure client’s arrangements are executed as contracted and detailed
Confirm group’s MOP (Method of Payment) is verified and review group’s invoice following the event
Maintain the integrity of the client database.
Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue
Communicate strategies and suggestions to Director of Sales and Sales Managers to help maintain loyalty and strengthen the relationship with the Property
Responsible for building and retaining client relations resulting in exceptional guest service and repeat business
Engage in a sales-focused atmosphere that promotes sales growth
Maintain knowledge of competitor’s sales and convention programs to sell against the competitive set’s strengths and weakness
Maintain knowledge of all promotions throughout the property to stimulate and retain business
Maintain a positive professional image at all times
Perform all related duties as assigned by department leadership
Managing Profitability:
Create opportunities to upsell during event planning
Ensure synchronicity through planning for operational efficiencies and profitability
Follow standards to ensure profitability targets are met
Ensuring Exceptional Customer Service:
Create an atmosphere that meets or exceeds guest expectations
Set a positive example for both team members and guests
Interact with guests to obtain feedback on quality and service standards
Respond to and handles situations requiring service recovery
Strive to improve service performance
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Must be at least 21 years of age
These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent in event management, business, or related field, as well as one to three years of experience in the hospitality industry
Broad understanding of managing all aspects of meetings and catered events
Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred
Excellent verbal & written communication skills for variety of audiences
Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel, Salesforce/Delphi, Sertifi, and others
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd operates 28 gaming entertainment properties in NV, IL, IN, IA, KS, LA, MS, MO, OH, & PA.
Industry
Gambling Facilities and Casinos
Company size
10,001+ employees
Founded
1975
Headquarters
Las Vegas, Nevada
LinkedIn followers
73,853
Boyd Gaming Corporation is one of the nation’s leading casino entertainment companies, but we’re so much more than that! We're a billion-dollar, publicly-traded company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our beginnings in the 1970s, we made a commitment to our guests, employees, and communities to create a culture and an operating style built around that of a family-owned business. Even as a public company operating in a highly competitive industry, the Boyd Style of hospitality continues to define us.
We currently own and operate 28 gaming properties in ten states: Aliante, Cannery, Eastside Cannery, Gold Coast, The Orleans, Sam’s Town, Suncoast, California, Fremont and Main Street Station in Las Vegas; Jokers Wild in Henderson, NV; Blue Chip in Michigan City, IN and Belterra Casino Resort in Florence, IN; Par-A-Dice in East Peoria, IL; Diamond Jo Dubuque in Dubuque, IA and Diamond Jo Casino in Northwood, IA; Belterra Park in Cincinnati, OH; Kansas Star in Mulvane, KS; Ameristar Kansas City in Kansas City, MO and Ameristar St. Charles in St. Charles, MO; Valley Forge in King of Prussia, PA; Sam’s Town in Tunica, MS and IP Biloxi in Biloxi, MS; Amelia Belle in Amelia, LA, Treasure Chest in Kenner, LA, Delta Downs in Vinton, LA, Evangeline Downs in Opelousas, LA, and Sam’s Town in Shreveport, LA. Each is distinguished not only by the quality of its amenities but also by the exceptional customer service our guests have come to expect from a Boyd Gaming property.
Offices: 6465 S Rainbow Blvd, Las Vegas, Nevada 89118, US · 501 Bell St, Dubuque, Iowa 52001, US
TourismCasinoHospitalityEntertainmentCareerand Food and Beverage
How many Management & Leadership jobs are open in Biloxi, MS right now?
There are currently 48 open management & leadership positions in Biloxi, MS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Biloxi, MS?
Companies currently hiring include Boyd Gaming, Boomtown Casino Biloxi, Dollar Tree Stores, D.R. Horton, Global Elite Consultants, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Biloxi, MS?
Yes — 3 of the 48 open management & leadership positions offer remote or hybrid work (3 remote, 0 hybrid).
How do I apply for Management & Leadership jobs in Biloxi, MS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.