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Full-time
high school, professional certificate
Posted 2h ago
~40 hrs/week
Responsibilities
Lead daily restaurant operations to ensure consistent service standards, guest satisfaction, and team development. Manage commercial KPIs including sales, labor, and profit while maintaining strict food safety and cleanliness protocols.
Requirements
Requires 2-3 years of restaurant management experience and a proven track record of delivering KPIs and leading teams. Must hold a high school diploma and relevant certifications such as ServSafe Manager and Allergen Certification.
Full job description
Restaurant Manager
Function: Operations (OS)
Role Purpose
As Restaurant Manager, you make the restaurant feel brilliantly consistent, human, and alive—You show up where it matters most, on the floor , with the team – setting the tone for service and bringing calm, confident direction to every moment while, protecting the Nando’s experience and keeping the whole operation humming. You set the tone for service, coach in the moment, uphold standards without compromise, and grow confidence and capability shift after shift—so guests feel the warmth of our hospitality every time.
Role Purpose
Lead a safe, smooth, standard of tight operation that delights guests and develops people. Translate plans into daily execution, use insight to make smart decisions fast, and create an inclusive environment where everyone can do their best work.
Scope & Span of Accountability
Operates as an in-restaurant leader of leaders, ensuring the restaurant is prepared before peaks; standards are upheld throughout service, and handovers set up the next team for success. Alternates between leading the floor and picking up critical stations to protect speed, quality, and atmosphere.
Operational Rhythms
Opening
Review Manager Communication Log (MCL), staffing lineup, catering orders, and the day’s forecast; validate previous inventory and complete prep/production sheets.
Reconcile AM monies and the safe; validate production and station readiness; walkthrough; document MCL handover notes.
Closing
Final walkthrough; set next day catering; closing inventory; reconcile cash; validate timekeeping; run end-of-day reports; update the MCL.
Cash & Security (when supervising)
Practice responsible cash management: floats, safe counts, deposits, cashier check‑outs, refunds/voids/discounts per policy; safeguard keys, secure doors, set alarms; follow escalation protocols.
Key Focus Areas & Responsibilities
People — Lead, Coach, and Build Belonging
Lead in the Nando’s Way: Model Pride, Passion, Courage, Integrity, and Family; grow culture through daily behaviors and decisions.
Communicate Brilliantly: set clear expectations, run motivating briefs/meetings, give timely feedback, flex style to the person and the moment.
Recruit, Onboard & Develop: support interviewing, onboarding, and station signoffs; coach on SOPs; build cross training plans; strengthen the buddy system; grow future Shift Leads.
Manage People Processes: ensure fairness and consistency; support ER basics; ensure required documentation is complete and filed correctly.
Wellbeing & Safety: monitor energy and breaks; deescalate conflict; keep the environment psychologically and physically safe.
Brand — Protect the Nando’s Experience
Deliver Consistent Standards: Conduct travel paths; uphold critical touchpoints (atmosphere, quality, speed) across all channels.
Hospitality & Recovery: role model warm welcomes/fond farewells; table touches/checkbacks; resolve issues with empathy and judgment; escalate per process.
Channel Management: keep eating primacy while maintaining takeaway and delivery standards; coach accuracy to reduce missing items.
Commercial — Sales, Labor, and Profit
Drive Sustainable Sales: connect the team to daily/weekly targets; apply simple, approved local tactics in line with guidance.
Use Insights to Decide: read and react to forecast; align deployment and breaks to flow; coach leaders to use dashboards and act on trends.
Optimize Profit: manage portion control and waste (“cook less, more often”); protect speed/quality; handle daily financial processes to standard.
Stock & Production: Set production to forecast; accept deliveries accurately; rotate stock; maintain portions; reduce waste with coaching and daily checks.
Cleaning & Maintenance: lead daily/weekly cleaning schedules; ensure appropriate PPE; log and escalate maintenance issues; adjust service flow when issues arise.
Changing Lives — Community, Planet, Opportunity
Create Belonging: judgment free team environment; celebrate strengths; build confidence; live “Family.”
Planetary Goals: reinforce recycling/energy routines; ensure oil recycling and waste processes are followed on shift.
Community Actions: follow local partnership processes (e.g., food donation programs) and share wins to inspire participation.
Level & Decision Rights
Scope & Span: Owns the day-to-day restaurant operation—scheduling/roster execution, onboarding, ER support, stock and cleaning routines, and customer recovery.
Decision Authority: Leads tactical and operational decisions for service, deployment, and standards; supports ER cases; implements weekly plans; escalates higher risk/enterprise issues to Patrão/MD as required.
Risk & Compliance Exposure: Daily/weekly audit readiness; food safety, H&S basics, license postings/incident documentation; protects brand and legal posture on shift and across the week.
Time Horizon: Daily → weekly (turning the plan into consistent execution and KPI delivery).
Governance, Risk & Compliance
Own the restaurant’s audit cadence (daily/weekly routines) and compliance posture: food safety, H&S basics, licensing visibility, incident documentation; support ER processes and escalate high-risk issues promptly.
Leading in the Nando’s Way
You bring the spirit of Ubuntu into action—leading collaboratively, challenging with heart, and uplifting those around you. You blend having fun, making money, and changing lives; communicate brilliantly; support change with positivity; and role‑model Pride, Passion, Courage, Integrity, and Family.
Qualifications
What You Bring (Knowledge, Skills & Experience)
2–3 years of restaurant management experience (fast casual, QSR, or full service)
Demonstrated ability to lead full shifts, including deployment, breaks, and peak‑time operations
Experience hiring, onboarding, and training team members
Documented experience managing inventory, ordering, prep, and food safety routines
Proven ability to resolve guest issues and support team conflict resolution
Experience maintaining compliance with food safety, health department, and brand standards
Track record of developing team members into new roles or certifications
Education / Certifications: High school diploma or equivalent; Serv Safe Manager (or market equivalent), Allergen Certification and alcohol service certifications where required.
Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Related keywords
Fast CasualQSRFull ServiceServSafe ManagerAllergen CertificationAlcohol Service CertificationSOPsKPIsFood SafetyInventory ControlLabor ManagementCustomer RecoveryUbuntuHospitalityOperational RhythmsHealth Department Standards
The first Nando’s restaurant opened its doors in 1987 in Johannesburg, South Africa. Since then, the Nando’s flame has spread to 23 countries on five continents. Nando’s is known worldwide for its succulent PERi-PERi chicken, marinated for 24 hours, flame-grilled to perfection, and basted to the customer’s preferred flavor and spice. It’s equally renowned for its spicy PERi-PERi, the Bird’s Eye chili pepper that Africans introduced to the Portuguese centuries ago. Nando’s PERi-PERi made its U.S. debut in 2008 in Washington, DC. Nando’s PERi-PERi now operates 42 restaurants in and around Washington, Baltimore and Chicago.
For more information, please visit www.nandosperiperi.com, follow @NandosUSA on Twitter, Like Us at Nando’s PERi-PERi USA on Facebook, and follow nandosusa on Instagram.
Offices: 525 9th St NW, Ste 300, Washington, District of Columbia 20004, US
How much do Management & Leadership jobs in Ashburn, VA pay?
Based on 104 listings with disclosed salaries, most management & leadership jobs in Ashburn, VA pay between $60k–$182k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Ashburn, VA right now?
There are currently 178 open management & leadership positions in Ashburn, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Ashburn, VA?
Companies currently hiring include Domino's, Oracle, CPG, Timmons Group, Zwiesel Fortessa Americas LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Ashburn, VA?
Yes — 25 of the 178 open management & leadership positions offer remote or hybrid work (8 remote, 17 hybrid).
How do I apply for Management & Leadership jobs in Ashburn, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.