Amsterdam, North Holland, Netherlands · Hybrid
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Enterprise SaaS Transformation, Strategic Advisory, C-Level Relationship Management, AI Integration, Strategic Account Management
Amsterdam, North Holland, Netherlands · Hybrid
About Fairphone Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environm…
Skills: Partner Management, Account Management, B2C Sales, Strategic Growth Planning, Sales Forecasting
Amsterdam, North Holland, Netherlands · On-site
About Booking Holdings Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through fi…
Skills: Strategic Sourcing, Supplier Negotiation, Contract Management, Stakeholder Management, BPO Procurement
Amsterdam, North Holland, Netherlands · Hybrid
$36k–$44k/yr
Job title: HR Support Officer/ P&O Administrator Salary: €36,000- : €44,000 (based on 40 hours per week including holiday allowance) Location: Netherlands (Hybrid) Contract/Hours: Permanent position, 40 hours per week- w…
Skills: HR Administration, Workday, Microsoft Excel, Employee Lifecycle Management, Onboarding
Amsterdam, North Holland, Netherlands · Hybrid
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect b…
Skills: Requirement Gathering, Business Process Modelling, Agile Methodologies, SDLC, Gap Analysis
Amsterdam, North Holland, Netherlands · Hybrid
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect b…
Skills: Requirement Gathering, Business Process Modelling, Gap Analysis, User Acceptance Testing, Agile Methodologies
Amsterdam, North Holland, Netherlands · On-site
Company Description Life is a journey. Live it well. Conveniently located where travelers want to be, Swissôtel Hotels & Resorts provides guests with the opportunity to stay in the heart of top locations worldwide, where…
Skills: Team Leadership, Guest Relations, Front-of-House Management, Staff Training, Operational Management
Amsterdam, North Holland, Netherlands · Hybrid
Job title – Capital & Property Finance Analyst – Amsterdam Location – Amsterdam, Netherlands (Hybrid) Hours – 40 Hours per week Why join us? Play a key role in shaping investment decisions across a large and growing Euro…
Skills: Financial Modelling, Power BI, Excel, NPV, IRR
Amsterdam, North Holland, Netherlands · On-site
Company Description We’re looking for a Floor Supervisor to join our team at Lotti’s. Reporting to our Restaurant Manager you will be responsible to support the seamless running of our restaurant by providing a highly ef…
Skills: Floor Management, Team Leadership, Staff Training, Upselling, Inventory Management
Amsterdam, North Holland, Netherlands · On-site
Company Description Who is Turner & Townsend? All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, t…
Skills: Project Management, Space Planning, Supply Chain Management, Financial Acumen, Client Relationship Management
Amsterdam, North Holland, Netherlands · Hybrid
Company Description Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativit…
Skills: Business Analysis, Project Management Office, Data Analytics, Energy Transition, Stakeholder Communication
Amsterdam, North Holland, Netherlands · Hybrid
Company Description Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativit…
Skills: Strategic Analysis, Strategy Development, Organizational Transformation, Transformation Leadership, Roadmap Definition
Amsterdam, North Holland, Netherlands · Hybrid
Company Description Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativit…
Skills: Data Analysis, Process Mapping, Functional Specifications, Workshop Animation, Benchmarking
Amsterdam, North Holland, Netherlands · On-site
Company Description Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativit…
Skills: Data Structuring, Data Analysis, Benchmarking, Process Mapping, Functional Specifications
Amsterdam, North Holland, Netherlands · Hybrid
Company Description Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativit…
Skills: Project Management, Business Development, Sales Support, Market Entry Studies, Operational Process Improvement
Amsterdam, North Holland, Netherlands · Hybrid
Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciti…
Skills: Leadership, People Management, Business Strategy, Planning, Change Management
Amsterdam, North Holland, Netherlands · On-site
Company Description We Elevate. Digitally. SQLI is a European player and market leader in customer experience and digital transformation, helping major international brands create value through technology and digital inn…
Skills: Digital Strategy, Client Leadership, E-commerce, Customer Experience Design, SEO
Amsterdam, North Holland, Netherlands · Hybrid
The role: What's in the Box Are you ready to turn one of the most prominent e-commerce brands into the Netherlands’ ultimate "Love Brand"? As our Senior Brand Manager NL, you will take full ownership of all brand-related…
Skills: Brand Strategy, Campaign Management, D2C Marketing, Agency Governance, Stakeholder Management
Amsterdam, North Holland, Netherlands · Hybrid
$6k–$7k/mo
Beschrijving van het bedrijf Vattenfall is één van de grootste energiebedrijven in Europa. We maken stroom en warmte en leveren energie aan miljoenen klanten. Dat doen we in Zweden, Duitsland, het Verenigd Koninkrijk, Fr…
Skills: Contract Management, Energy Markets, Commodity Trading, Biomethane, Stakeholder Management
Amsterdam, North Holland, Netherlands · Hybrid
Company Description Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativit…
Skills: Energy System Planning, Business Analysis, Project Management, Stakeholder Management, Data Analysis
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Lead post-sales strategic leadership and execution for high-value enterprise accounts to accelerate customer success and ensure predictable renewals. Partner with C-level executives and internal teams to drive business transformation and maximize the impact of the ServiceNow platform.
Requires over 10 years of experience in management or solution consulting with a proven track record of leading large-scale SaaS digital transformations. Candidates must possess strong executive presence and expertise in leveraging AI to optimize business workflows.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.
Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized
We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.
This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
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