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Manage the end-to-end order process for light manufacturing, providing expert internal and external customer service. Collaborate with cross-functional teams to resolve order issues and provide status reports to customers.
Requirements
Requires a high school diploma or a 2-3 year degree with 1-2 years of customer service experience. Proficiency in Microsoft Excel and basic to intermediate knowledge of supply chain processes are required.
Full job description
Position:
Customer Support - Entry level
Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
At Arrow, we're currently looking for a Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
What You'll Be Doing
Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
Analyzing data in a “Order to Invoice” perspective to find possible actions/solutions to take proactively.
Providing status reports to the customer regarding open and closed orders.
Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
Following up all cases assigned until final resolution.
Interacting with customer portals, EDI signals and backlog tools.
Working with ERP and CRM systems to ensure information accuracy.
Taking eventual calls and meetings with internal or external teams.
Receiving constant training and courses to ensure that your knowledge is always updated and compliant.
What You'll Need
Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
1–2 years of customer service experience.
Basic to intermediate knowledge of supply chain processes.
Teamwork oriented skills.
Intermediate to advanced knowledge of Microsoft Excel.
Ability to communicate fluently in English.
What’s In It for you?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days + 2 floating days, holidays and sick days
Vision Assistance
Dental Assistance
Life Insurance
Major Healthcare Insurance
Food/Pantry Vouchers
Restaurant Vouchers
Savings Fund
Growth Opportunities, and more!
Apply now!
#LI-DR1
#LI-Hybrid
Annual Hiring Range/Hourly Rate:
$16,650.00 - $20,000.00 MXN Monthly
EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
Location:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:
Full time
Job Category:
Business Support
Related keywords
Order To InvoiceEDIERPCRMSupply ChainCustomer SupportOrder ManagementElectronic ComponentsEnterprise ComputingLogisticsBacklog ToolsData Analysis
Arrow Electronics (NYSE:ARW) guides innovation forward for thousands of leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that help improve business and daily life.
Our broad portfolio that spans the entire technology landscape, helps customers design, distribute and deploy forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at arrow.com.
Are you thinking Five Years Out? Join us at careers.arrow.com.
Offices: 9201 East Dry Creek Road, Centennial, Colorado 80112, US · Frankfurter Straße 211, Neu-Isenburg, Hesse 63263, DE
Value-added distributionglobal supply chain managementmarketing and business development support servicesemerging technology solutionsIT asset disposition and value recoverydesign engineeringenterprise mobilityand data center managementData IntegrationLighting
How many Logistics jobs are open in Tlaquepaque, Mexico right now?
There are currently 48 open logistics positions in Tlaquepaque, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Tlaquepaque, Mexico?
Companies currently hiring include Avnet, Veritiv, Arrow Electronics, HP, PiSA Farmacéutica, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Tlaquepaque, Mexico?
Yes — 13 of the 48 open logistics positions offer remote or hybrid work (0 remote, 13 hybrid).
How do I apply for Logistics jobs in Tlaquepaque, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.