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Sales Advisor - Online Return - Dublin Mary Street
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 33d ago
~38 hrs/week
Responsibilities
Responsible for processing customer refunds and managing online order fulfillment and returns at the OMNI HUB. Ensures floor availability and maintains efficient return processes to resolve customer enquiries.
Requirements
Requires a high level of customer service, the ability to work unsupervised, and proficiency with the M&S suite of technology. Candidates must be strong team players with a focus on attention to detail and confidentiality.
Full job description
Week 1:
Sunday:
Monday: 14:00-18:00
Tuesday: 14:00-18:00
Wednesday: 14:00-18:00
Thursday:
Friday:
Saturday: 14:00-18:00
Week 2:
Sunday: 14:00-18:00
Monday:
Tuesday:
Wednesday: 14:00-18:00
Thursday: 14:00-18:00
Friday: 14:00-18:00
Saturday:
This role is a 37.5 hour contract with 16 hours fixed. The remaining 21.5 hours are flexible and will be allocated with at least 4 week notice.
BACKGROUND
Mary Street Store is a Departmental store in Dublin City Centre. It is a Flagship store and offers a wide range of products in Foods & GM and In addition, the store has a Café Revive on the top floor with 100 seats. It is also the only the only customer order fulfilment and return centre in ROI.
WHAT IS ISF/OMNI HUB?
“ISF” stands for “in store fulfilment” This means ensuring that all sizes are available to customers at all times and all stock is where it should be. “OMNI HUB” is the name for our online ordering and return centre for the whole of the ROI, situated in our Mary Street store. Customer orders are picked, packed and posted to customers from this location. It is also the main return point for customer refunds. You will be responsible for processing refunds for the customer, among other responsibilities. Full training will be provided to the successful candidates.
WHAT DO YOU HAVE TO ACHIEVE?
Become a returns specialist, acquire knowledge in logistics, customer service, and inventory management.
Skills in problem-solving, communication, and attention to detail.
Be able to handle return processes and resolving customer enquiries efficiently.
Ensure floor availability is met.
Sale preparation.
Ability to work unsupervised
Confident and comfortable with technology
Confidentiality is essential.
Establish a good working relationship with sales floor teams and your team colleagues– teamwork is essential in this role.
WHAT TECHNICAL KNOWLEDGE DO YOU NEED?
Ability to work unsupervised.
Good team player
A high level of customer service
Ability to work unsupervised
Good working knowledge of M&S suite
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!
We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Related keywords
RetailOmni HubIn Store FulfilmentISFReturns SpecialistLogisticsInventory ManagementCustomer RefundsOrder FulfilmentM&S SuiteDublin Mary StreetFlagship Store
Forward thinking, future-focused and digital-first retail
Industry
Retail
Company size
10,001+ employees
Founded
1884
Headquarters
London, London
LinkedIn followers
785,216
Total funding
$1.1B
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future.
Join us at M&S to shape the future of retail.
Offices: Waterside House, 35 North Wharf Rd, London, London W2 1NW, GB
How many Logistics jobs are open in Dublin, Ireland right now?
There are currently 321 open logistics positions in Dublin, Ireland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Dublin, Ireland?
Companies currently hiring include Amazon, Primark, Sysco, Geely Auto UK, Elektro-Material AG, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Dublin, Ireland?
Yes — 81 of the 321 open logistics positions offer remote or hybrid work (1 remote, 80 hybrid).
How do I apply for Logistics jobs in Dublin, Ireland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.