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$20/hr–$24/hr
Full-time
high school
Posted 36d ago
~40 hrs/week
Responsibilities
The associate manages daily trailer leasing operations, including customer assistance, inventory tracking, and rental documentation. They also coordinate with yard and shop personnel to ensure equipment readiness and support billing and collections efforts.
Requirements
Candidates must have a high school diploma or equivalent and strong communication skills. Proficiency in basic computer tasks and the ability to work in both office and outdoor yard environments are required.
Full job description
Trailer Operations Associate
About the Role
The Trailer Operations Associate supports the day-to-day operations of Metro Trailer Leasing by assisting customers, coordinating trailer activity, managing inventory, and supporting billing and collections efforts. This role is designed for candidates ranging from entry-level to experienced, with responsibilities adjusted based on knowledge, experience, and performance.
This position is a key part of the branch operations team and works closely with customers, drivers, vendors, sales staff, and management to ensure trailers are properly checked in and out, inventory is accurate, customer needs are addressed, and rental activity is handled efficiently. The ideal candidate is dependable, organized, customer-focused, and willing to learn the trailer leasing business from the ground up.
Primary Responsibilities
Assist customers with trailer rentals, returns, availability questions, pricing, and general account needs.
Support inside sales activity by answering calls, following up with customers, preparing rental information, and helping identify customer needs.
Check trailers in and out of the yard, including documenting unit numbers, condition, availability, and customer information.
Maintain accurate trailer inventory records and help ensure the yard count matches system records.
Coordinate with shop, yard, and operations personnel regarding trailer readiness, repairs, damage, and availability.
Assist with collections by contacting customers regarding past-due balances, payment status, and account follow-up.
Help process rental paperwork, customer forms, billing information, and other operational documents.
Communicate professionally with customers, drivers, vendors, and internal team members.
Monitor trailer movement, availability, and status updates in company systems.
Support branch management with administrative tasks, reporting, and daily operational needs.
Help identify damage, missing equipment, maintenance needs, or other issues during trailer check-in/check-out.
Maintain a clean, organized, and professional office and yard environment.
Perform other duties as assigned based on business needs.
Minimum Qualifications
High school diploma or equivalent.
Strong communication and customer service skills.
Basic computer skills and the ability to learn company software systems.
Ability to stay organized and manage multiple tasks throughout the day.
Dependable, punctual, and willing to work in a fast-paced environment.
Valid driver’s license preferred.
Prior experience in trailer leasing, transportation, logistics, equipment rental, collections, sales, or customer service is helpful but not required.
Preferred Qualifications
Experience in inside sales, rental operations, dispatch, logistics, transportation, or equipment leasing.
Familiarity with trailers, trucks, yards, rental equipment, or fleet operations.
Experience handling customer accounts, collections, billing, or inventory control.
Ability to inspect equipment and document condition accurately.
Comfort working both in an office environment and outside in a trailer yard when needed.
Work Schedule
This is a full-time position. Standard hours are Monday through Friday, 7:30 AM to 5:30 PM. Overtime or occasional schedule adjustments may be required based on business needs.
Key Traits for Success
Customer-focused and professional
Organized and detail-oriented
Strong follow-up skills
Comfortable learning new systems and processes
Able to work with both office staff and yard/shop personnel
Dependable and willing to take ownership of daily tasks
Positive attitude and willingness to grow within the company
Physical Requirements
This position may require walking the trailer yard, climbing in and out of trailers, inspecting equipment, standing for extended periods, and working outdoors in various weather conditions. The employee must be able to safely perform basic yard and inspection-related tasks as needed.
Equal Opportunity Employer
Metro Trailer Leasing is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.
Metro Trailer has been serving our customers for nearly 50 years. We have over 40,000 pieces of equipment in our fleet
Industry
Commercial and Industrial Equipment Rental
Company size
201-500 employees
Founded
1975
Headquarters
Pelham, AL
LinkedIn followers
1,440
Metro Trailer has been serving our customers for 50 years and has grown to 12 locations nationwide. We have over 45,000 pieces of equipment in our fleet and service thousands of customers in the transportation, logistics, retail, education and construction industries. We are privately owned and our owner is involved in every facet of the business. We pride ourselves on making things easy for our customers and building relationships that turn into long term partnerships. Here are some of the ways we believe we stand out in our industry:
Real People
Real people answer the phone when you call. Our internal organization is kept simple and straightforward so we have the least likelihood of having complications or miscommunications. There's no beauracracy, there are no decision makers that can't be reached and there is no set of restrictions that are more important than us treating you well.
In-House Staff, In-House Solutions
We have our own fleet of tractors and delivery equipment. We own our staging yards and maintenance facilities. We have a staff of drivers to deliver and pick up our equipment quickly and efficiently. We have in-house carpenters, mechanics, and billing personnel. If you do business with us, you'll be working with us; not some third party that doesn't have the details and doesn't understand the long term value of a customer.
Speed and Service
Our clean lines of communication and our own equipment and staff translate to an unparalleled ability to respond quickly and smoothly to our customer's needs. We don't e-mail problems off to corporate headquarters; we solve them. We can usually have someone to you the same day to address a problem and we are here to answer your questions and make sure we are living up to your expectations.
Offices: 100 Metro Parkway, Pelham, AL 35124, US · 1255 S. River Industrial Blvd, Atlanta, GA 30315, US · 615 Warren Coleman Blvd, Concord, North Carolina 28025, US · 10560 C.F. Hawn Fwy, Dallas, Texas 75217, US · 5868 E State Highway 114, Haslet, Texas 76052, US
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How many Logistics jobs are open in Concord, NC right now?
There are currently 251 open logistics positions in Concord, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Concord, NC?
Companies currently hiring include Carvana, Westrock Coffee Company, Lowe's Companies, Inc., Waste Pro USA, American Eagle Outfitters Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Concord, NC?
Yes — 2 of the 251 open logistics positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Logistics jobs in Concord, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.