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$19/hr–$23/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Company-paid life insurance, AD&D insurance, LTD insurance
Posted 24d ago
~40 hrs/week
Responsibilities
The Customer Service Representative is responsible for building relationships with veterinary clinics and ensuring the respectful, accurate transport of pets. They must manage daily routes, handle equipment, and maintain professional communication with both clinic staff and pet parents.
Requirements
Candidates must have a high school diploma or GED and a valid driver's license with a clean driving record. The role requires the physical ability to lift up to 100 lbs and the emotional maturity to handle sensitive situations.
Full job description
Customer Service Representative/Route Service Representative – Trusted Journey
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.
(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
Building and maintaining trusted clinic relationships
Ensuring pets are handled and transported with dignity
Executing pickups and deliveries accurately and on time
Protecting trust through professionalism and attention to detail
This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
Review daily routes, load required equipment, and ensure all items are correct before departure
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
Accurately document requests and complete all follow through
Interact with pet parents occasionally, with compassion and professionalism
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
Maintain full responsibility for each pet until properly received and documented
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
Maintain cleanliness and professionalism of vehicle, equipment, and uniform
Support basic account related administrative tasks
Provide clinics with information on available services and commemorative options; distribute approved materials
Identify service opportunities and refer potential leads to Business Development
Role Focus
You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.
What We’re Looking For
This role is best suited for someone who:
Is personable, calm, and compassionate
Takes pride in professionalism and personal accountability
Is physically capable of frequent lifting and active workdays
Is highly reliable, organized, and detail-oriented
Builds trust naturally and communicates clearly
Understands that accuracy and consistency are essential
Loves pets and respects the emotional weight of this work
Pet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
High school diploma or GED required
Prior customer service, account management, or route-based experience preferred
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Ability to work early mornings, weekends, or holidays as needed
Working Conditions
Frequent heavy lifting up to 100 lbs and physical activity
Driving in all weather and road conditions
Exposure to emotionally sensitive situations
Independent work with high accountability
Fast-paced, non-desk-based work environment
What You’ll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
Competitive hourly pay + overtime eligibility
Medical, Dental, and Vision insurance
Company-paid Life, AD&D, and LTD insurance
401(k) with employer match
Tuition assistance (up to $2,000)
Paid holidays and PTO
Career development and internal advancement opportunities
The chance to do work that truly matters
Join Us
If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected]
Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.
New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
#INDCSR
M-F 6am-4pm; rotating weekends on-call 40 hours full-time; overtime as business needs
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With over 120 locations and 2,000+ team members, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Built on the foundation of Gateway Pet Memorial Services, Canada’s first accredited pet aftercare provider, Gateway Services Inc. continues to carry the legacy of ethical pet cremation across North America.
As a team of talented people with a shared vision for upholding the highest pet aftercare standards in the industry, we believe that the same principles that guided the path of Gateway Pet Memorial – respect, honesty, trust, and integrity – hold true for today.
From our leading-edge technology and extensive line of products to our streamlined processes and modern facilities, we have established the benchmark for the highest level of pet aftercare across our group of companies.
With a solid reputation for helping veterinary partners give their clients the best pet aftercare services possible, we are always mindful of our special responsibility to provide a dignified and respectful memorial choice for every pet.
OUR VISION
As the cornerstone for pet aftercare, we will continue to build our family of companies and create meaningful partnerships in order to offer the best pet aftercare services across North America.
OUR VALUES
• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve
Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
Offices: 109-230 Hanlon Creek Boulevard, Guelph, Ontario N1C 0A1, CA
How many Logistics jobs are open in Columbus, OH right now?
There are currently 1,544 open logistics positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Columbus, OH?
Companies currently hiring include Lowe's Companies, Inc., Crane Worldwide Logistics, Advance Auto Parts, The TJX Companies, Inc., DSV - Global Transport and Logistics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Columbus, OH?
Yes — 58 of the 1544 open logistics positions offer remote or hybrid work (19 remote, 39 hybrid).
How do I apply for Logistics jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.