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Skills: Leadership, Customer service management, Order management, Process improvement, KPI monitoring
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Full-time
bachelor degree
Home-office opportunity
Posted 5d ago
~40 hrs/week
Responsibilities
The Cluster Customer Service Manager will lead and develop customer service teams across multiple sites to ensure operational efficiency and excellent customer experience. They are responsible for optimizing order management, monitoring KPIs, and collaborating with cross-functional departments to support commercial and financial objectives.
Requirements
Candidates must possess a university degree and proven leadership experience in customer service or a related field. Strong process-oriented skills, strategic thinking, and fluency in both English and Hungarian are required for this role.
Full job description
We are looking for an experienced and people-focused Cluster Customer Service Manager to lead our customer service operations across multiple sites in Hungary. This role plays a key part in ensuring excellent customer experience, supporting commercial activities, and driving operational efficiency.
Key Responsibilities
Lead and develop the customer service teams across the Hungarian cluster, ensuring efficient day-to-day operations
Monitor and continuously improve customer service processes and performance (including KPIs such as OTIF, customer satisfaction, and receivables)
Collaborate closely with Sales, Operations, Quality, and Finance to ensure seamless service delivery
Oversee order management processes and optimize order book handling to support production efficiency
Ensure accurate and compliant invoicing processes and documentation management
Track and improve customer satisfaction at cluster level and initiate corrective actions where needed
Manage inventory strategies, monitor stock levels, and support working capital targets
Support internal and external financial audits and month-end closing activities
Drive continuous improvement initiatives and proactively solve operational challenges
Quality, Compliance & Governance
Act as process owner for relevant management systems and support their continuous development
Promote customer requirement awareness and ensure compliance with BRCGS and related standards
Participate in risk assessments and support corrective and preventive actions related to customer complaints
Your Profile
University degree, preferably in a relevant field
Proven leadership experience in customer service, sales, or a related function
Strong process mindset and systems knowledge
Excellent communication and problem-solving skills
Strategic thinking with a commercial and cost-conscious approach
Good understanding of customer service models and operational processes
Ability to work proactively and make independent decisions
Fluent English and native-level Hungarian (both written and spoken)
Experience in manufacturing or packaging industry is an advantage
What We Offer
A key leadership role with responsibility across multiple sites
Opportunity to shape and improve customer service operations at cluster level
Home-office opportunity
If you are a proactive leader with a passion for customer excellence and operational performance, we would be happy to hear from you.
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy.
Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization.
Offices: 1 Paddington Square, Level 3, LONDON, W2 1DL, GB · Lielahdenkatu 10, Tampere, West and Inner Finland 33400, FI · Newbridge Close, Bristol, England BS4 4AX, GB · Husby Alle 8, Taastrup, Capital Region 2630, DK · Avenida del Sol, 13, Torrejon de Ardoz, Community of Madrid 28850, ES
Packaging DesignInnovative packagingIndustrial PackagingRetail and Shelf Ready PackagingPromotional PackagingPOS DisplaysConsumer PackagingCorrugated PalletsRecyclingand Paper
How many Logistics jobs are open in Budapest, Hungary right now?
There are currently 493 open logistics positions in Budapest, Hungary listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Budapest, Hungary?
Companies currently hiring include Delivery Hero, Thermo Fisher Scientific, MOL Group, Eaton, IDBC Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Budapest, Hungary?
Yes — 257 of the 493 open logistics positions offer remote or hybrid work (5 remote, 252 hybrid).
How do I apply for Logistics jobs in Budapest, Hungary?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.