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Full-time
high school, associate degree
Posted 20d ago
~40 hrs/week
Responsibilities
Manage customer relationships through direct communication and coordinate with internal teams to fulfill business expectations. Handle administrative tasks including processing product quotes, sales orders, and after-sales inquiries.
Requirements
Requires an associate degree with 3-5 years of customer service experience or a high school diploma with equivalent industry experience. Candidates must possess strong communication skills and proficiency in Windows applications, with Epicor and Salesforce knowledge being a plus.
Full job description
Primary Responsibility: Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax. Candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written.
There are three representative customer service tiers that define levels of training, ability, and responsibility:
CSS I
CSS II
CSS III
Core competencies of each tier are defined in the customer service representative tier document. Progression of competencies is reviewed on a biannual basis.
Duties and Responsibilities:
Provide the best customer service in the industry
Work as a team member with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations
Establish and maintain customer records and contact information
Processing of inquiries for product quotes
Processing of sales orders from customer purchase orders (duplicate units and new units)
Expedite and communicate status inquiries on unit/part quotes and sales orders
Support after sales inquiries for parts, service, repairs, warranty, policy, and commercial issues
Timely completion of assigned tasks. Overtime may be required to meet deadlines and achieve customer requirements
Support continuous improvement initiatives and processes through active involvement
Actively support and maintain business objectives and initiatives
Other duties as assigned to meet departmental and company objectives
Manage waste responsibly (utilize proper containers, participate in the recycling programs)
Minimum Qualifications
Education/Experience
Associate degree with 3 - 5 years’ Customer Service experience
OR
GED/high school diploma with a strong background in the industry with equivalent years’ experience in design, sales, job shop, machining, or web handling industries
Other Candidate Qualifications
Excellent verbal communication skills, speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Excellent written communication skills, writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
Able to manage pressure well and be detail-oriented
Integrity and high ethical standards
Strong organizational skills
Fluent in standard Windows based application
Knowledge of Epicor ERP system is a plus
Knowledge of Salesforce is a plus
Ability to work in team and individual environments without supervision, initiative-taking.
Ability to work collaboratively across functions to accomplish goals and meet company objectives
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
Willingness to provide enthusiasm and creative solutions to meeting our customer needs and achieving the company’s goals
Ability to thrive in a fast-paced environment
Ability to analytically synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures
Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Ability to assess own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Ability to understand business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
Ability to manage difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals
Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Physical requirements
Ability to sit for extended periods of time
Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
Position located in any of the Maxcess locations
Hybrid office / work from home opportunity
#IND
Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.
Work better, faster, and smarter with our industry-leading solutions.
Industry
Automation Machinery Manufacturing
Company size
1,001-5,000 employees
Headquarters
Oak Brook, Illinois
LinkedIn followers
24,735
Having a global presence means more than offering a responsive, convenient sales network—it means being a true one-stop shop for all your web handling needs. With manufacturing and sales locations across North America, Europe, India, and China, Maxcess provides an unrivaled worldwide reach. We are where you need us, when you need us, anywhere in the world.
By leveraging the world’s best web handling brands, we deliver customized, automated, end-to-end sustainable solutions that save time and money while maximizing productivity. Backed by more than 400 years of combined global service and support, our storied brands—RotoMetrics, Fife, Tidland, MAGPOWR, International Cutting Die (ICD), Webex, Valley Roller, and Componex—offer unmatched expertise in web handling applications, innovation, and customization to help you run better, faster, and smarter.
Offices: 1211 W 22nd St, Suite 804, Oak Brook, Illinois 60523, US · 222 West Memorial Road, Oklahoma City, OK 73114, US · Maxcess China, Zhuhai, Guangdong 519030, US · Maxcess Europe, 65779 Kelkheim, Germany, Kelkheim/Ts 65779, US · 2305 SE 8th Avenue, Camas, WA 98607, US
A global leader in the web handling industryIndustrial EngineeringMachinery ManufacturingIndustrial Automation
Based on 616 listings with disclosed salaries, most logistics jobs in Wisconsin pay between $59k–$128k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Wisconsin right now?
There are currently 7,975 open logistics positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Wisconsin?
Companies currently hiring include Domino's, O'Reilly Auto Parts, Dollar Tree Stores, Uline, WM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Wisconsin?
Yes — 280 of the 7975 open logistics positions offer remote or hybrid work (49 remote, 231 hybrid).
How do I apply for Logistics jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.