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Full-time
bachelor degree
Healthcare benefits, Medical insurance, Dental insurance, Vision insurance, Health savings account, Life insurance
Posted 8d ago
~40 hrs/week
Responsibilities
The Customer Solutions Professional is responsible for managing customer inquiries, resolving billing and shipping issues, and maintaining accurate account records in Salesforce. They also foster customer loyalty by proactively addressing needs and collaborating with internal departments like Sales and Operations.
Requirements
Candidates should have 3-5 years of related experience and proficiency with CRM software and Microsoft Office. A Bachelor's degree is preferred, along with strong communication, organizational, and problem-solving skills.
Full job description
HYBRID ROLE BASED OUT OF OUR DOWNEY OFFICE
Job Purpose:
Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.
Job Responsibilities:
● Serve as the primary responder for customer inquiries and grievances. ● Address and rectify issues related to pricing, billing, credits, payments, and shipping. ● Navigate company systems and processes adeptly to independently resolve concerns. ● Offer proactive and efficient service to all customers, ensuring high satisfaction. ● Enhance customer retention by anticipating and meeting their evolving needs. ● Maintain strict adherence to order entry protocols. ● Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more. ● Keep customer account details current within Salesforce. ● Contribute to training and development of new hires through job shadowing. ● Other related duties and responsibilities as required or assigned.
Additional Responsibilities & Qualifications:
● Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight. ● Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences. ● Exhibit advanced computer and technical skills necessary for efficient job performance. ● Employ sound judgment and make informed decisions independently. ● Handle customer issues with professionalism and decisiveness. ● Prior industry experience is advantageous.
● Perform other related duties and responsibilities as required or assigned.
Work Experience:
● 3-5 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Basic experience of simple office/operational systems.● Excellent verbal, written, people, and diplomacy skills are required.● Experience with Salesforce.com or other CRM is preferred.● Proficient with Microsoft Office Suite.● Strong customer service skills (friendly, courteous and helpful).
Education:
● Bachelor's Degree Preferred
What We Offer
Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Headquarters
Atlanta, Georgia
LinkedIn followers
77,869
Veritiv Operating Company is a leading, global provider of specialty packaging solutions designed to help businesses operate more sustainably and efficiently. Beyond packaging, Veritiv delivers JanSan, hygiene, print, and publishing products and services that support cleaner, safer, and more resilient operations. Serving customers across a wide range of industries, Veritiv combines an extensive distribution network in the U.S. and Mexico with deep expertise, global resources, and team members around the world focused on improving performance and helping customers adapt to a rapidly changing marketplace. Learn more at www.veritiv.com.
Our vision is to be the most desired B2B design-to-delivery provider by serving our customers with a solutions-first mindset. We achieve this through living our CODE of Values every day. Our values unite us as one team, represent who we are as a company and influence our operations. The Veritiv CODE is our guidepost for everything we do to get to what matters most.
C - Cultivate Innovation
O - Own It
D - Delivery and Delight
E - Embrace the Green
Offices: 1000 Abernathy Road NE Building 400, Suite 1700, Atlanta, Georgia 30328, US
Based on 5329 listings with disclosed salaries, most logistics jobs in California pay between $71k–$170k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in California right now?
There are currently 24,419 open logistics positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in California?
Companies currently hiring include Domino's, Costco Wholesale, Lowe's Companies, Inc., O'Reilly Auto Parts, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in California?
Yes — 1315 of the 24419 open logistics positions offer remote or hybrid work (267 remote, 1048 hybrid).
How do I apply for Logistics jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.