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Full-time
bachelor degree
Medical coverage, 401(k) matching, Annual performance bonus, Paid time off, Wellness programs
Posted 36d ago
Apply by Aug 6
~40 hrs/week
Responsibilities
The Casino Host is responsible for developing relationships with players to grow the customer base and increase company revenue through proactive engagement. They also resolve guest complaints and manage hospitality arrangements to ensure high levels of customer satisfaction.
Requirements
Candidates must have a bachelor's degree or at least five years of relevant customer service experience, including a minimum of one year in casino guest services. Proficiency in Microsoft Office and CRM software like Salesforce is required, along with strong communication and analytical skills.
Full job description
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
The following duties are representative of the role and are not intended to be all-inclusive:
Player Development & Revenue Growth
Develop and manage a portfolio of players to drive visitation, loyalty, and revenue.
Proactively identify, acquire, and cultivate new players through on-floor engagement and outreach.
Monitor player activity and profitability; adjust engagement strategies accordingly.
Achieve or exceed established performance goals related to revenue, trips, and player worth.
Relationship Management & Guest Experience
Build strong, personalized relationships with players through consistent communication (in-person/on-property, phone, email, and events).
Serve as the primary point of contact for assigned players, ensuring a seamless and high-quality guest experience.
Anticipate guest needs and coordinate hospitality arrangements, including dining, accommodations, and special requests.
Resolve guest concerns quickly and professionally, exercising sound judgment and discretion.
Marketing & Outreach Execution
Execute outbound sales and marketing efforts, including calls, emails, and event invitations.
Develop targeted guest lists and support the execution of promotions, events, and VIP experiences.
Maintain a visible and active presence on the casino floor, especially during peak periods and special events.
Complimentary & Credit Decisions
Evaluate and issue complimentary services based on player value, activity, and established guidelines.
Understand and follow all procedures related to player credit, where applicable.
Administrative & Operational Responsibilities
Accurately document all player interactions, preferences, and activities in company systems.
Utilize available data and tools to inform outreach strategies and maximize player engagement.
Review inactive or declining accounts and implement re-engagement strategies.
Collaborate cross-functionally with operations, food & beverage, and other departments to deliver a cohesive guest experience.
Compliance & Professional Standards
Maintain strict confidentiality of all player and company information.
Ensure all activities comply with company policies and applicable regulatory requirements.
Represent the company professionally in all guest and internal interactions.
BRING US YOUR BEST.
Associate’s or Bachelor’s degree or equivalent experience preferred.
Prior experience in casino operations, player development, sales, or high-touch customer service strongly preferred.
Strong interpersonal and relationship-building skills with a service-oriented mindset.
Ability to analyze player activity and make informed business decisions.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office and ability to learn internal systems and tools.
Ability to manage multiple priorities in a fast-paced environment.
Must be at least 21 years of age and able to obtain all required licenses.
Must be able to stand and walk for extended periods on the casino floor.
May be required to lift up to 25 pounds occasionally.
Work is performed in a casino environment with moderate to high noise levels.
May be exposed to secondhand smoke.
Role may require attendance at off-site events and local travel.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
How many Hospitality jobs are open in Toledo, OH right now?
There are currently 233 open hospitality positions in Toledo, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Toledo, OH?
Companies currently hiring include The Wendy's Company, Hollywood Casino Toledo, ASM Global, The Toledo Zoo & Aquarium, Mainstreet Ventures Restaurant Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Toledo, OH?
Yes — 5 of the 233 open hospitality positions offer remote or hybrid work (3 remote, 2 hybrid).
How do I apply for Hospitality jobs in Toledo, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.