Germantown, Tennessee, United States · Remote OK
Job Summary The Prospect Engagement Specialist reports to the Sales and Leasing Manager and operates remotely to support the leasing operations and financial performance of assigned apartment communities for MAA. Primary…
Skills: Sales, Customer Service, Lead Management, Conflict Resolution, Appointment Scheduling
Germantown, Tennessee, United States · On-site
Description POSITION: Server REPORTS TO: Director of Culinary FLSA: Hourly OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive. POSITION SUMMARY T…
Skills: Customer Service, Order Taking, Menu Knowledge, Food Preparation, Dining Room Management
Germantown, Tennessee, United States · On-site
Overview If you’d be excited to work in a professional kitchen preparing and cooking meals, consider applying for the position of Deli Clerk. As one of the fastest growing natural foods retailers, we’re seeki…
Skills: Customer Service, Food Preparation, Equipment Operation, Inventory Rotation, Sanitization
Germantown, Tennessee, United States · On-site
Job Description Apply Here : https://www.hralliance.net/Apply/?SEI ABOUT THE JOB Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner…
Skills: Driving, Navigation, Customer Service, Cash Handling, Time Management
Germantown, Tennessee, United States · On-site
Position Summary The Pickleball Team Member assists the Pickleball Coordinator and Tennis Manager in maintaining the day-to-day operations of the Pickleball Department. They schedule court time and educate members on Pic…
Skills: Customer Service, Scheduling, Facility Maintenance, Billing, Cash Handling
Germantown, Tennessee, United States · On-site
The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who bri…
Skills: Leadership, Team Management, Inventory Management, Merchandising, Guest Experience
Germantown, Tennessee, United States · On-site
The Revenue Analyst oversees the revenue optimization of a multi-million dollar portfolio of properties for MAA. Applies advanced analytics to market data to develop competitive pricing. Partners with and influences oper…
Skills: Revenue Optimization, Financial Analysis, Pricing Strategy, Market Data Analytics, Relationship Management
Germantown, Tennessee, United States · On-site
Overview Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU…
Skills: Restaurant Management, Team Coaching, Employee Development, Customer Service, Food Safety
Germantown, Tennessee, United States · On-site
$13/hr–$15/hr
Additional Information: This hotel is owned and operated by an independent franchisee, DSJ Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely…
Skills: Customer Service, Cash Handling, Property Management Systems, Oral Communication, Problem Solving
Germantown, Tennessee, United States · On-site
$16/hr
Fogelman is a nationally recognized, fully integrated multifamily real estate company that invests in and manages apartment communities, backed by six decades of experience, dynamic associates, and expert leadership. Our…
Skills: Customer Service, Front Desk Management, Surveillance Monitoring, Verbal Communication, Written Communication
Germantown, Tennessee, United States · On-site
$73k–$89k/yr
ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where perform…
Skills: Venue Operations, Team Leadership, Guest Experience Management, Financial Forecasting, Performance Management
Germantown, Tennessee, United States · On-site
$15/hr–$19/hr
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity No Late Nights! Grow your career with Brookdale! Our Cooks have the option to explore exciting opportunities for advancement i…
Skills: Cooking, Food Preparation, Teamwork, Time Management, Customer Service
Germantown, Tennessee, United States · On-site
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Team Leadership, Food Safety, Cash Management, Customer Service, Staff Training
Germantown, Tennessee, United States · On-site
$15/hr
Serve Up Something Meaningful ? Join Us as a Food Service Worker!Looking for a steady, full-time job where you can make a difference every day? As a Food Service Worker, you?ll help prepare and serve meals to students an…
Skills: Food Preparation, Meal Service, Sanitation, Inventory Management, Kitchen Safety
Germantown, Tennessee, United States · On-site
Job Description Apply Now : https://www.hralliance.net/Apply/?SEI ABOUT THE JOB You've been working your way up in the restaurant world for awhile. Maybe you even have a little college under your belt on the subject. Wha…
Skills: Cost Control, Inventory Management, Cash Handling, Customer Relations, Staffing
Germantown, Tennessee, United States · On-site
Job Description Apply Now : https://www.hralliance.net/Apply/?SEI ABOUT THE JOB You've been working your way up in the restaurant world for awhile. Maybe you even have a little college under your belt on the subject. Wha…
Skills: Cost Control, Inventory Management, Cash Control, Customer Relations, Staffing
Germantown, Tennessee, United States · On-site
Job Description Apply Now :https://www.hralliance.net/Apply/?SEI ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. …
Skills: Judgment, Mathematics, Multitasking, Inventory Control, Cash Control
Germantown, Tennessee, United States · On-site
Job Description Apply Now :https://www.hralliance.net/Apply/?SEI ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. …
Skills: Judgment, Mathematics, Multitasking, Cost Control, Inventory Control
Germantown, Tennessee, United States · On-site
Job Description Apply here : https://www.hralliance.net/Apply/?SEI ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's ri…
Skills: Customer Service, Order Processing, Cash Handling, Food Preparation, Inventory Management
Germantown, Tennessee, United States · On-site
Job Description Apply here : https://www.hralliance.net/Apply/?SEI ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's ri…
Skills: Customer Service, Order Processing, Cash Handling, Food Preparation, Inventory Management
Germantown, Tennessee, United States • Remote OK
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The specialist serves as the primary point of contact for inbound apartment inquiries to book tours and increase leasing conversion rates. They manage the lead pipeline across multiple communication channels and maintain detailed knowledge of community amenities.
Candidates need 1-3 years of customer service or administrative experience, with a bachelor's degree and leasing experience preferred. Proficiency in Microsoft Office and the ability to handle high-volume communication is required.
The Prospect Engagement Specialist reports to the Sales and Leasing Manager and operates remotely to support the leasing operations and financial performance of assigned apartment communities for MAA. Primary responsibilities include interacting with prospective residents across multiple properties through different communication channels, providing extraordinary customer service from first contact to post-tour follow-up.
The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons
Serves as the first point of contact for all inbound apartment inquiries via multiple communication channels (phone, email, chatbot, digital platforms). Initiates contact with prospects upon lead receipt or incoming calls, ensuring a high-quality experience from the outset.
Builds strong rapport with prospects through engaging and professional telephone interactions and other communication channels with the objective of booking appointments for on-site tours. Creates a “wow” or extraordinary customer experience during every interaction and prospect touchpoint.
Delivers compelling sales pitches and creates urgency to encourage and schedule community visits. Schedules property tours (in-person, self-guided, or preferred method) and confirms appointments prior to the visit.
Provides a concierge-level service from initial contact through the day of the tour—and beyond, if applicable. Confirms tour details, provides directions to the property, and introduces the on-site point of contact facilitating the property tour(s).
Contacts prospects who missed a tour or toured without applying to encourage engagement and leasing.
Manages the lead platform pipeline to ensure swift response times, effective communication, and consistent follow-up. Executes campaigns to retain active engagement of prospects in the lead pipeline.
Supports multiple properties within a designated hub, region, market, or division, based on call volume, historical data, and unit count.
Ensures optimal lead-to-appointment and lead-to-visit conversion rates based on established goals. Maintains fast and consistent response times across all communication channels as compared to benchmarks. Achieves a high percentage of scheduled property tours based on established goals.
Develops and maintains a deep knowledge of all aspects, amenities and features of each assigned community.
Collects and updates market survey information from publicly available websites into revenue management system on a weekly basis.
Monitors, audits, and maintains artificial intelligence tool knowledge base to ensure accuracy and enable optimal performance of centralized support
Collaborates effectively with team members and stakeholders using digital collaboration tools and platforms (e.g., email, video conferencing, project management applications) to coordinate tasks and share updates.
Ensures availability during established working hours and applies self-motivation and time management to meet deadlines and deliver high-quality work independently. Adheres to company policies and security protocols while working remotely.
Performs other related duties as assigned to meet the needs of the business.
1-3 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience
Bachelor’s degree with leasing experience preferred
Bilingual skills preferred
Sales knowledge, skills and abilities to sell products and services to new and existing customers
Customer service skills and conflict resolution skills to overcome objections and resolve issues
Skill and ability to clearly and concisely communicate verbally and in writing
Organizational skills to maintain records and schedules
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Ability to develop and apply a thorough knowledge of all aspects, amenities, and features of communities within portfolio supported
Technology savvy and resourcefulness to learn and use multiple applications concurrently to complete various tasks and interact with others
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Delivering superior service and value for our residents, employees, and shareholders.
MAA is a real estate company focused on providing a high-quality apartment living experience to residents across the Southeast, Southwest and Mid-Atlantic regions of the United States. As an active buyer and developer of apartment communities, MAA is currently one of the largest owner-operators of apartment homes in the country and is an S&P 500 company listed on the New York Stock Exchange. MAA has successfully navigated numerous business cycles, captured significant growth and built an efficient, technology-driven operating platform with an investment portfolio that is uniquely balanced and diversified across markets noted for strong population growth and robust housing-demand dynamics. Currently, MAA owns and operates over 100,000 apartment homes across 16 states and the District of Columbia. We strive to recruit, develop and retain a talented workforce that reflects the communities where we live and work. Creating an environment where associates feel included, valued, and respected has been an essential part of our continued success as a company. We foster open conversations, encourage collaboration, and continuously look for ways to strengthen our culture so associates feel a sense of belonging and empowerment to deliver superior service and value to those whose lives we touch. Understanding the unique perspectives of our associates, residents and shareholders is essential to our program and ultimately to our success as a company. We are committed to cultivating conversations and continuously examining all the ways we do business so that we can best deliver on our Mission to provide superior service and value to those whose lives we touch.
Offices: 6815 Poplar Ave, Germantown, Tennessee 38138, US
There are currently 62 open hospitality positions in Germantown, TN listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, J. Alexander's Restaurants, The Wendy's Company, Life Time Inc., The Fresh Market, among others. Browse the listings above to see every active employer.
Yes — 1 of the 62 open hospitality positions offer remote or hybrid work (1 remote, 0 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
