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Full-time
professional certificate
Staff Meal While On Shift, Uniform Laundered, International Accommodation And Retail Discounts, Family & Friends Hotel Discounts, Career Progression Opportunities, Annual Reward Of A Free Night's Accommodation
Posted 22d ago
~40 hrs/week
Responsibilities
Manage guest check-ins and check-outs while performing night audit procedures and financial reporting. Provide high-quality guest services, including luggage assistance and vehicle parking, across a rotating day and night shift roster.
Requirements
Requires 2+ years of luxury hotel experience and a full driver's license for guest vehicle parking. Proficiency in Opera Cloud and the ability to obtain an LCQ or manager's certificate is required.
Full job description
Company Description
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.
We are currently look for a Permanent Full-Time (40 Hours per Week) Night Auditor/Receptionist who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore! This is a dual role that works across a 7-day rotating roster including day and night shifts.
Job Description
This is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset.
The Role
This role is required to work overnights, and also includes day shifts - This is a dual role that works across a 7-day rotating roster including day and night shifts.
Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basis
Open communication channels between Hotel guests and all Hotel departments
Positively respond to all queries (both internal and external), redirect to departments as required
Assist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggage
Ensure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all times
Assist with guest reservations and ensure guest requests are actioned and documented
Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focused
Knowledge in Opera Cloud PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
Complete computer system backups and save in accordance with finance policies and procedures
Assist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible
Qualifications
About You
2+ years previous experience in a luxury/lifestyle hotel environment
Excellent written and communication skills
Full driver’s licence is essential, as you will be responsible for receiving and parking guest vehicles between the hours of 11:00pm and 7:00am
Knowledge about the local area highly advantageous
Knowledge of OPERA Cloud highly advantageous
Flexibility to work rotating roster and work weekends and/or public holidays
Previous experience in the hospitality industry, preferably in a night shift capacity
Prior reservations experience is advantageous, as hospitality operates 24 hours a day
Excellent communication and interpersonal abilities
Ability to remain calm under pressure and manage emergency situations effectively
Strong problem-solving skills and attention to detail
Proficiency in hotel management software and front office systems
An LCQ certificate or the willingness to obtain one, along with a manager's certificate, will be required.
Additional Information
SO/ Benefits
Staff meal while on shift
Uniform laundered
International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
Family & Friends Hotel Discounts
Opportunities for further development and worldwide career progression within Ennismore/ Accor
Annual reward of a free night's accommodation at the hotel and additional perks!
Annual Salary of $62,000 in a Full Time permanent role – 40 hours guaranteed per week.
Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Compensation: up to NZD 62000 - yearly
Related keywords
Opera CloudNight AuditHospitalityLuxury HotelPCI ComplianceLCQ CertificateManager's CertificateFront OfficeGuest ExperienceEnnismoreAccor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Hospitality jobs are open in Auckland, New Zealand right now?
There are currently 196 open hospitality positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Auckland, New Zealand?
Companies currently hiring include Accor, EVT - Entertainment | Ventures | Travel, CanaDream, Marriott International Hotels, Inc., Hilton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Auckland, New Zealand?
Yes — 26 of the 196 open hospitality positions offer remote or hybrid work (7 remote, 19 hybrid).
How do I apply for Hospitality jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.