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$171k–$317k/yr
Full-time
bachelor degree, postgraduate degree
Posted 7d ago
~40 hrs/week
Remote in Kansas City, Missouri, United States, Overland Park, Kansas, United States
Responsibilities
The Senior Director will oversee operational performance and the execution of patient support and navigation services across a regional territory. They are responsible for leading distributed teams, managing product launches, and partnering with stakeholders to address patient and provider access barriers.
Requirements
Candidates must have 12-15 years of experience in healthcare or pharmaceutical roles, including at least 5 years of direct people leadership. A Bachelor's degree is required, with a Master's or MBA in a related field preferred.
Full job description
The Position
Why Genentech
We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.
Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.
The Opportunity
As the Senior Director, PX Region Lead, you will serve as a strategic regional owner accountable for driving the delivery, performance, and scalable execution of Genentech’s patient support and navigation services across your assigned territory for the entire portfolio. What you can expect in this role at Genentech:
Oversee day-to-day operational performance, service quality, throughput, and cross-portfolio support for complex patient and provider access/reimbursement challenges.
Lead, coach, and develop a large, distributed regional team of Team Leads and Patient Navigators, setting performance expectations aligned to key patient outcomes and enterprise KPIs.
Ensure the regional PX team has deep expertise and understanding of their aligned local healthcare ecosystem.
Own the successful regional rollout and implementation of new product launches, patient support service programs, and technology enhancements.
Partner closely with regional Customer Engagement (CE) team and ecosystem stakeholders to address regional patient and provider barriers.
Cultivate and sponsor a community of practice across regionally aligned leaders to share operational best practices and ensure consistent execution across regions.
Leverage deep regional market insights, payer dynamics, and provider ecosystem knowledge to inform patient support interventions and enterprise strategy.
Drive change leadership and maintain a culture of psychological safety, resilience, and accountability to prevent burnout and ensure sustained impact.
Who you are
Hold a Bachelor’s degree in a related field (e.g., business, healthcare management, public policy) or equivalent experience (advanced degree preferred).
Bring 12-15 years of experience in healthcare, patient services, reimbursement, or related roles within pharmaceutical, biotechnology, or healthcare organizations.
Possess 5+ years of direct people leadership experience, including a demonstrated ability to lead large, distributed teams and manage managers.
Demonstrate deep knowledge of healthcare market dynamics, reimbursement processes, and patient access challenges within the assigned region.
Show proven capabilities in change leadership, cross-functional influencing, coaching, and leveraging data/technology to improve patient outcomes.
Preferred
Master’s degree or MBA in Healthcare Administration, Public Health, Business, or a related discipline.
Proven track record leading large-scale contact center operations, patient navigation hubs, or field-based patient support teams in specialty therapeutic areas.
Deep familiarity with regional payer policies, specialty pharmacy workflows, and account-based customer engagement models.
Location
This role is based in Full-Time Remote, within a 100-mile radius from Overland Park/Kansas City KS/MO
No relocation benefits are available for this posting
The expected salary range for this position based on the primary location of Overland Park/Kansas City KS/MO is $170,800 - $317,300. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
About Genentech
We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal.
Making a difference in the lives of millions starts when you make a change in yours. If you’d like to join our team, view our openings at gene.com/careers.
Our patient resource center is dedicated to getting patients and caregivers to the right resources. You can reach them at 1 (877) GENENTECH (436-3683)
Monday-Friday, 6am-5pm PST or [email protected].
Community Guidelines:
1. We want to foster positive conversation around the issues we are passionate about. To that end, we remove profanity, content that contains threatening language, content that is aimed at private individuals, personal information, and repeated unwanted messages.
2. Don’t mention any medicines by name — ours or anyone else’s.
Because of the fair balance rules governing our industry, we cannot post any comments that reference any pharmaceutical brand, product, or service. Please do not mention any specific medicines by name, or include any links to third party sites in your comments.
3. This isn’t the place to report or discuss side effects.
This site is not intended as a forum for reporting side effects experienced while taking a Genentech product. Instead, you should report any side effects to Genentech Drug Safety at 1-888-835-2555. You can also report side effects of any prescription product directly to the FDA at 1-800-FDA-1088 or by visiting www.FDA.gov/medwatch.
4. Don’t pitch your product or service.
Please don't use our page as a place to promote your product or pitch your services. Please also avoid posting links to external sites. We reserve the right to remove any posts that are deemed promotional.
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How many Healthcare jobs are open in Wichita, KS right now?
There are currently 997 open healthcare positions in Wichita, KS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Wichita, KS?
Companies currently hiring include Ascension, PMMA (Presbyterian Manors of Mid-America®), Compass Group, Surgery Partners, Inc, EyeCare Partners, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Wichita, KS?
Yes — 40 of the 997 open healthcare positions offer remote or hybrid work (23 remote, 17 hybrid).
How do I apply for Healthcare jobs in Wichita, KS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.