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Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer …
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Guest Services Representative Emergency Department
Roanoke, Virginia, United States · On-site
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Roanoke, Virginia, United States · On-site
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The Guest Services Representative is responsible for greeting and directing patients and guests, managing patient flow, and performing registration and concierge-type business services. They also coordinate facility tours, manage volunteers, and serve as a liaison between patient families and staff.
Requirements
Candidates must have a high school diploma or GED and at least two years of related customer service experience. Excellent interpersonal skills, a hospitable personality, and the ability to use computer systems like Epic are required.
working four 10 hour days a week, with the hours 5am-3:30pm on a rotation schedule and working some weekends in the rotation.


Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and manages Volunteers.
Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes, greets and assists patients and guests. Uses patient identifiers to effectively route individuals.
Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.
De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.
Conducts facility tours for area students, future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times.
Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs.



What We Require:
Education: High school diploma or GED required.
Experience: Two years related experience in customer service.
Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis.



Compensation Range:
$15.00 - $21.07
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training
Related keywords
Guest ServicesPatient AccessEpicSparkExcelCWS-TeletrackingTeletracking Bed BoardNotaryConciergePatient AdvocacySecurityShuttle TrackerHealthcareCustomer ServiceRegistrationFacility Tours
Carilion Clinic is a non-profit health care organization serving nearly one million people in Virginia through hospitals, outpatient specialty centers and advanced primary care practices. Led by multi-specialty physician teams with a shared philosophy that puts the patient first, Carilion is committed to improving outcomes for every patient while advancing the quality of care through medical education and research. For more information, visit CarilionClinic.org.
Any text, graphics or images are for informational purposes only and not intended to be relied upon solely for medical advice nor as promotional endorsements of any third parties.
Offices: P.O. Box 13367, Roanoke, Virginia 24033, US · 1906 Belleview Ave SE, Roanoke, VA 240414, US
patient-centered caremedical educationresearchwellnesscancer caredermatologyendocrinologygastroenterologypediatricscardiac and vascular care
How many Healthcare jobs are open in Roanoke, VA right now?
There are currently 749 open healthcare positions in Roanoke, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Roanoke, VA?
Companies currently hiring include Carilion Clinic, CVS Health, Quest Diagnostics, The US Oncology Network, Virginia Information Technologies Agency, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Roanoke, VA?
Yes — 54 of the 749 open healthcare positions offer remote or hybrid work (26 remote, 28 hybrid).
How do I apply for Healthcare jobs in Roanoke, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.