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Patient Services Specialist I – Urogynecology Clinic (Plano, TX)
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Full-time
high school
Health and welfare benefits, 401(k) savings plan, Tuition reimbursement, Paid time off
Posted 9d ago
~40 hrs/week
Responsibilities
The Patient Services Specialist provides administrative support in a clinical setting, including patient check-in/check-out, scheduling, and insurance verification. They are responsible for managing patient relations, handling payments, and maintaining accurate medical records.
Requirements
The position requires a high school diploma or GED equivalent. Candidates should have less than one year of experience and possess strong communication and computer skills.
Full job description
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
Essential Functions of the Role
Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls. Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
Key Success Factors
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
With us by your side, there's no stopping you. It's why we're creating a new kind of healthcare at Baylor Scott & White. And we're just getting started.
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform — MyBSWHealth.
Through 52 hospitals and more than 1,300 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans.
For more information visit: BSWHealth.com.
Offices: 3500 Gaston Ave, Dallas, Texas 75246, US
OrthopedicsGastroenterologyWomen's HealthHospitalHealthcare SystemHealthcare ProviderPrimary CareCardiologyOncologyImaging and Radiology
How many Healthcare jobs are open in Plano, TX right now?
There are currently 795 open healthcare positions in Plano, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Plano, TX?
Companies currently hiring include Texas Health Resources, CHILDREN'S HEALTH SYSTEM OF TEXAS, Baylor Scott & White Health, Abbott, Highpoint Health with Ascension Saint Thomas, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Plano, TX?
Yes — 81 of the 795 open healthcare positions offer remote or hybrid work (30 remote, 51 hybrid).
How do I apply for Healthcare jobs in Plano, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.