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$22/hr–$25/hr
Full-time
high school
401(k), Competitive salary, Free uniforms, Opportunity for advancement, Training & development, Wellness resources
Posted 66d ago
~40 hrs/week
Responsibilities
The Case Manager supports day-to-day home care operations by managing client intake, insurance coordination, and wellness checks. They are responsible for maintaining accurate documentation and ensuring high levels of client and caregiver satisfaction.
Requirements
Candidates must have a high school diploma, a valid driver's license with a reliable vehicle, and proficiency in Google Workspace. Previous administrative experience in home care or with the HHAeXchange system is preferred.
Full job description
Benefits:
401(k)
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
Position Summary
Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.
The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.
A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.
Responsibilities
• Handle inbound and outbound phone calls professionally and efficiently
• Provide excellent customer service to clients, caregivers, referral sources, and team members
• Contact new clients and assist with intake and insurance-related information
• Complete client wellness checks and periodic in-home visits
• Document all client interactions and encounters within company systems
• Maintain accurate electronic filing, documentation, and communication records
• Assist with six-month client renewals and care plan updates
• Monitor client satisfaction and ensure services are being provided appropriately
• Support compliance efforts in accordance with state, federal, and company requirements
• Work closely with supervisors and administrative staff to resolve client or caregiver concerns
• Assist with tracking and maintaining client and caregiver documentation
• Communicate with insurance companies regarding client information and service-related issues
• Ensure clients are receiving authorized ADLs and IADLs listed within their care plans
• Support general office operations and administrative tasks as needed
• Participate in rotating paid weekend on-call coverage as needed
Skills & Qualifications
• Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record
• Must be fluent in English
• Strong computer skills and working knowledge of Google Workspace products required
• Strong organizational, typing, and documentation skills
• Ability to communicate effectively both verbally and in writing
• Ability to multitask and work efficiently in a fast-paced environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Ability to maintain professionalism and confidentiality at all times
• High School Diploma or equivalent required
• Previous administrative home care experience preferred
Benefits
Full-time employees may qualify for the following benefits:
• Paid time off
• 401(k) retirement benefits
• Overtime pay
• Opportunities for growth and advancement
Additional Information
• Job Type: Full-Time
• Pay: $22–$25 per hour
• This position requires the use of your own vehicle for work-related responsibilities
• This is an in-person position within our office environment
Application Question(s)
• Do you have a vehicle you are willing to use for work, along with a driver’s license and insurance?
Experience
• Working at an office of a home care agency: 1 year (Preferred)
• Administrative HHAeXchange system: 1 year (Preferred)
• Administrative home care: 1 year (Preferred)
Related keywords
Home CareHHAeXchangeGoogle WorkspaceADLsIADLsCase ManagementClient Wellness ChecksInsurance VerificationCare PlansAdministrative SupportComplianceIntake Process
Carefully Caring Home Care is a leading home care agency located in Philadelphia, PA.
Industry
Home Health Care Services
Company size
11-50 employees
Founded
2019
Headquarters
Philadelphia, PA
LinkedIn followers
11
Carefully Caring Home Care, is a non-medical care service provider that offers light private nursing, companion care, doctor visits, home and community habilitation, along with assisting with transportation services.
Our team delivers strong and supportive in-home services so you can enjoy your time living comfortably at home.
How many Healthcare jobs are open in Philadelphia, PA right now?
There are currently 4,399 open healthcare positions in Philadelphia, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Philadelphia, PA?
Companies currently hiring include Temple Health – Temple University Health System, Jefferson Health Plans, Children's Hospital of Philadelphia Research Institute, CVS Health, Children's Hospital of Philadelphia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Philadelphia, PA?
Yes — 490 of the 4399 open healthcare positions offer remote or hybrid work (167 remote, 323 hybrid).
How do I apply for Healthcare jobs in Philadelphia, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.