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Jobs at Carefully Caring Home Care Agency (Now Hiring) — 3 open

Carefully Caring Home Care Agency

Intake & Community Engagement Coordinator

Philadelphia, Pennsylvania, United States · On-site

$22/hr–$25/hr

Mid level

Benefits: 401(k) Bonus based on performance Paid time off Training & development Position Summary The Intake & Community Engagement Coordinator is responsible for overseeing all aspects of participant intake, ensuring co…

Skills: Intake Management, Community Outreach, Compliance Monitoring, Relationship Building, Case Management

Carefully Caring Home Care Agency

Client Services Case Manager

Philadelphia, Pennsylvania, United States · On-site

$22/hr–$25/hr

Entry level

Benefits: 401(k) Competitive salary Free uniforms Opportunity for advancement Training & development Wellness resources Position Summary Carefully Caring Home Care is seeking a full-time Client Services Case Manager to j…

Skills: Customer Service, Case Management, Google Workspace, Documentation, Multitasking

Carefully Caring Home Care Agency

Caregiver

Philadelphia, Pennsylvania, United States · On-site

$13/hr–$15/hr

Entry level

Benefits: 401(k) Free uniforms Opportunity for advancement Paid time off Benefits/Perks 401k Retiremant Plan Paid Time Off Careers Advancement Job Summary We are seeking a Caregiver to join our team. In this role, you wi…

Skills: Personal Hygiene Assistance, Mobility Support, Meal Preparation, Light Housekeeping, Medication Reminders

Intake & Community Engagement Coordinator

Carefully Caring Home Care Agency

Philadelphia, Pennsylvania, United States • On-site

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Mid level

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  • $22/hr–$25/hr
  • Full-time
  • associate degree
  • 401(k), Performance bonus, Paid time off, Training & development, Overtime pay, Opportunities for growth and advancement
  • Posted 19d ago
  • ~40 hrs/week

Responsibilities

Oversee the full participant intake process and ensure compliance with homecare regulations and MCO guidelines. Lead community engagement efforts and build relationships with referral sources to drive census growth.

Requirements

Requires 1-3 years of experience in client intake or case management with specific expertise in ODP/OLTL Medicaid Waiver billing. An associate's degree in Human Services, Social Work, or Nursing is preferred, along with a valid driver's license.

Full job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Paid time off
  • Training & development
Position Summary

The Intake & Community Engagement Coordinator is responsible for overseeing all aspects of participant intake, ensuring compliance with homecare regulations, and leading community outreach and engagement efforts. This role serves as a key liaison between referral sources, participants, caregivers, and internal teams to ensure a seamless onboarding experience while driving census growth through strategic outreach and relationship building.

This position combines operational leadership (intake & compliance) with external growth (community engagement & outreach).

Key Responsibilities

Intake & Admissions Oversight

  • Manage and oversee the full intake process from referral to service initiation
  • Receive and process referrals from Service Coordinators (SCs), MCOs, and community partners
  • Verify eligibility, authorizations, and service requirements in accordance with OLTL and MCO guidelines
  • Ensure timely completion of intake documentation, including assessments and service agreements
  • Coordinate participant start of care, including caregiver assignment and scheduling
  • Maintain accurate and up-to-date records in systems such as HHAeXchange
Compliance & Quality Assurance

  • Ensure all intake processes meet state regulations (OLTL) and Managed Care Organization (MCO) requirements
  • Review care plans and authorizations for accuracy and completeness
  • Monitor documentation for compliance, including EVV alignment and service verification
  • Support internal audits and prepare files for external audits or reviews
  • Identify and resolve compliance issues proactively
  • Maintain confidentiality in accordance with HIPAA regulations
Wellness Visits & Participant Engagement

  • Conduct initial and ongoing wellness visits (in-person and/or virtual)
  • Complete 30-day, 60-day, and 90-day follow-ups
  • Identify service gaps, concerns, or changes in participant condition
  • Build strong relationships with participants and families
Community Outreach & Engagement

  • Plan and attend community events, health fairs, and networking opportunities
  • Build and maintain relationships with Service Coordinators, healthcare providers, and community organizations
  • Promote agency services Home Care (OLTL) and Intellectual Disabilities (ODP)
  • Track outreach activities, referrals, and follow-ups
Referral Development & Growth Strategy

  • Develop and implement strategies to increase referrals and enrollment
  • Maintain a referral tracking system and provide performance updates
  • Collaborate with leadership on growth initiatives
Team Leadership & Coordination

  • Serve as the lead point of contact for intake and outreach
  • Support intake staff and outreach team members
  • Collaborate across departments to ensure smooth operations
  • Participate in weekly meetings and provide updates

Core Competencies

  • Leadership & Accountability
  • Attention to Detail & Compliance
  • Relationship Building & Networking
  • Time Management & Organization
  • Initiative & Strategic Thinking
  • Compassion & Professionalism
Performance Expectations (KPIs)

  • Timeliness of intake processing and service initiation
  • Compliance readiness and documentation accuracy
  • Participant satisfaction and retention
  • Referral growth and conversion rates
  • Outreach engagement and partnership development
  • Completion of required wellness visits

Work Environment

This role includes a combination of office, field, and community-based work. Regular travel is required for wellness visits and outreach events.

Benefits

Full-time employees may qualify for the following benefits:

• Paid time off
• 401(k) retirement benefits
• Overtime pay
• Opportunities for growth and advancement


Required education & experience:
Associate’s degree in Human Services, Social Work, Nursing, or related field preferred.
Minimum 1–3 consecutive years of experience in client intake, program coordination, or case management within homecare, developmental disability services, or a related field.
Required skills & software:
Highly driven to implement system and process best practices, ,
Minimum 1–3 years of direct ODP/OLTL Medicaid Waiver billing experience using HHAeXchange, NaviNet, and Promise.
Knowledge of ODP/OLTL waiver regulations, person-centered planning, and care coordination best practices,
Knowledge of physical disabilities, developmental disabilities and/or autism.
Proficiency in Excel, Word, and Google docs, required,
Familiarity with EVV (Electronic Visit Verification) systems and compliance reporting at the state and city level,
Compliance driven.
Strong attention to detail for reconciling hours, units, and payments,
Valid Driver’s license and use of own personal vehicle.

Additional Information

• Job Type: Full-Time
• Pay: $22–$25 per hour
• This position requires the use of your own vehicle for work-related responsibilities
• This is an in-person position within our office environment

Related keywords

OLTLODPMedicaid WaiverHHAeXchangeNaviNetPromiseEVVHIPAAHome CareIntellectual DisabilitiesAutismPerson-Centered PlanningMCOService CoordinationCensus GrowthWellness Visits

About Carefully Caring Home Care Agency

LinkedInVisit site

Carefully Caring Home Care is a leading home care agency located in Philadelphia, PA.

Industry
Home Health Care Services
Company size
11-50 employees
Founded
2019
Headquarters
Philadelphia, PA
LinkedIn followers
11

Carefully Caring Home Care, is a non-medical care service provider that offers light private nursing, companion care, doctor visits, home and community habilitation, along with assisting with transportation services. Our team delivers strong and supportive in-home services so you can enjoy your time living comfortably at home.

Offices: Philadelphia, PA, US

View all jobs at Carefully Caring Home Care Agency

About Carefully Caring Home Care Agency

LinkedInVisit site

Carefully Caring Home Care is a leading home care agency located in Philadelphia, PA.

Industry
Home Health Care Services
Company size
11-50 employees
Founded
2019
Headquarters
Philadelphia, PA
LinkedIn followers
11

Carefully Caring Home Care, is a non-medical care service provider that offers light private nursing, companion care, doctor visits, home and community habilitation, along with assisting with transportation services. Our team delivers strong and supportive in-home services so you can enjoy your time living comfortably at home.

Offices: Philadelphia, PA, US

View all jobs at Carefully Caring Home Care Agency

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