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Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
The Global Operations Coordinator manages medical and security assistance service delivery by handling inbound and outbound communications and maintaining case management systems. They act as the primary point of contact for clients, ensuring adherence to service level agreements and coordinating with internal specialist teams.
Requirements
Candidates should have previous experience in medical or security assistance, insurance, or customer service environments. Fluency in English and French is required, with the ability to work in a fast-paced, rostered environment.
Full job description
About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
For our location in Paris, we are currently seeking a Global Operations Coordinator with strong customer skills. Previous experience working in Medical and Security Assistance, Insurance, contact centre or customer service is preferred. The candidate is able to fluently communicate in English and French.Fluency in a further European language will be a significant advantage. The candidate will display flexibility and be able to adapt well to an ever-changing environment.
Operational requirements may require flexibility in working hours and shift length. You will be required to work 5 days a week with working hours being rostered across 6 days a week, Monday to Saturday.
What You Will Work On
Managing all elements of Medical and Security Assistance/Emergency Response service delivery professionally in an international setting and in line with company procedures.
Key responsibilities include (but not limited to): Inbound & outbound call handling, email handling, case management, diary management, customer, client and stakeholder liaison.
As the initial “face” of Crisis24 you are an ambassador for excellent customer service delivery and operational excellence
Adhering to telephony and case handling Service Level Agreements.
Opening all new cases in the Crisis24 case management system ensuring the calls are handled appropriately, adhering to client SOPs (Standard Operating Processes) and first call protocols and integrity of data captured.
Seamlessly triaging calls and interface with other teams including Medical Operations Specialists, Security Operations Specialists, Claims, and internal and external stakeholders
Opening and managing queries, Pre-Trip and Travel Assistance, Medical Advice and Referral and Outpatient cases as far forward to closure, escalating to Medical and Security Specialist teams in line with Global Operations Coordinator (GOC) Standard Operating Procedures (SOPs) for ongoing management
Monitoring and managing the 24/7 email inbox
Managing claims and billing queries (calls and emails)
Prepares case management reports for clients to document actions undertaken
Supporting efficiencies by closing all suitable Global Operations Coordinator cases on the day
Supporting case management and closure on the Medical Specialist team’s agenda
Be responsive and empathetic to the needs of clients, customers and colleagues
Takes a proactive approach to information security and report any information security incidents or potential information security threats to the Information Security Officer
Who You Will Work With
In this role, you will interact with your peers within our Follow-the-Sun model within our global team of medical and security assistance coordinators and coordinate cases. You will also interact with our network team to assist clients in delivering services.
What You Will Bring
The ability to stay calm and work well under pressure in a busy and fast paced environment.
The ability to multitask and manage various activities.
Effective time management and the ability to prioritize workload.
Excellent English and French communication skills – both verbal and written.
Empathy towards customers facing health/security situations overseas, clients and colleagues.
The ability to take ownership of problems and resolve them.
The ability to work in diverse teams with a global mindset, including cultural sensitivity, language skills, and the ability to communicate effectively across borders with both clients and our global network of providers
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Meet Crisis24, your global partner in integrated security risk management.
Industry
Security and Investigations
Company size
1,001-5,000 employees
Headquarters
Annapolis, Maryland
LinkedIn followers
86,581
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced global operations centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it across the globe.
Crisis24, une compagnie de GardaWorld, offre une expertise mondiale en gestion intégrée des risques de sécurité. Notre service du renseignement et nos solutions d'intervention de crise et de solutions de protection globale permettent aux organisations, aux marques et aux personnes les plus influentes et innovatrices du monde de mener leurs activités en toute confiance. S'appuyant sur nos centres des opérations mondiales, sur le travail constant de notre équipe d'analystes du renseignement et la puissante plateforme de gestion des risques de Crisis24, nous offrons des services de pointe, 24/7, à travers le monde.
Offices: 185 Admiral Cochrane Dr, Suite 300, Annapolis, Maryland 21401, US · Two London Bridge, London, SE1 9RA, GB · 2300 Rue Émile-Bélanger, Montreal, Quebec H4R 3J4, CA · 2000 NW Corporate Blvd, Boca Raton, Florida 33431, US · 26-32 Oxford Rd, Bournemouth, BH8 8EZ, GB
Actionable Risk ManagementRisk ManagementCrisis ResponseCritical Event ManagementCrisis ConsultingRisk IntelligenceGlobal Protective ServicesSecurityBusiness ContinuityDuty of Care
How many Healthcare jobs are open in Paris, France right now?
There are currently 874 open healthcare positions in Paris, France listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Paris, France?
Companies currently hiring include Hôpitaux Saint-Joseph & Marie-Lannelongue, Ipsen, Doctolib, Babilou, Dentego, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Paris, France?
Yes — 340 of the 874 open healthcare positions offer remote or hybrid work (70 remote, 270 hybrid).
How do I apply for Healthcare jobs in Paris, France?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.