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Manage incoming and outgoing calls to screen and enroll eligible New Yorkers in the Groceries to Go program. Provide ongoing participant support and refer individuals to appropriate food resources.
Requires oral and written fluency in Spanish and experience in customer service and resource navigation. Proficiency with the Salesforce platform and the ability to work with diverse populations are essential.
Job Title: Groceries to Go Bilingual Customer Service Representative
Department: Healthy Eating Project
Division: Center for Health Equity and Community Wellness
Bureau: Bureau of Chronic Disease Prevention
Location: 42-09 28th Street, Long Island, NY 11101
Reports to Title: Groceries to Go Call Center Supervisor
Direct Reports Title(s): None
Schedule & Hours: Monday-Friday 9:00am-5:00pm or 9:30am-5:30pm; 35 hours per week
Workplace Flexibility Modality: N/A
Work Environment: Fully Remote
Grant End Date: 6/30/27
Created Date: 6/16/26
Revised Date: 6/23/2026
Salary: $47,000 to $50,050
FLSA Classification: Non – Exempt
Who We Are:
The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.
Our Culture:
We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.
Bilingual Customer Service Representatives are required to be fluent in English and Spanish, answering incoming calls to the Groceries to Go call center and making outgoing calls to New Yorkers referred to the program.
The Healthy Eating Unit within the New York City Health Department’s Bureau of Chronic Disease Prevention is seeking a Bilingual (Spanish) Customer Service Representatives (CSR) to be part of the Groceries to Go program call center. Groceries to Go is a program that helps support food access and nutritious eating by providing participants with monthly credits to purchase groceries from an online platform. Customer Service Representative will screen New Yorkers for Groceries to Go program eligibility, enroll eligible New Yorkers in the program, and support Groceries to Go participants in using the program.
This position will be housed within the Bureau of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. We work to address the impact of structural racism and other injustices that are a root cause of the inequitable prevalence, treatment, and outcomes of chronic diseases in communities of color and among other marginalized communities. BCDP focuses on nutrition, tobacco use, the built environment, screening for cancer, and reducing the incidence and impact of hypertension. BCDP works with partners in government and the community to employ evidence-based policies, programs, communications, and research aimed at shifting environments, changing systems, and promoting health equity. The Bureau sits within the Center for Health Equity and Community Wellness.
Employment is contingent upon the successful completion of a background check
Health is everybody's business.
Our mission is to incubate innovative public health initiatives that lead to improved health for all New Yorkers. The City of New York created the Fund for Public Health in New York City in 2002 as an independent, nonprofit organization that connects the NYC Department of Health and Mental Hygiene with public and private sector partners to build public health programs that make our city healthier and safer. Since its founding in 2002, the Fund has raised more than $500 million in public and private funding for 440 grants to support programs developed with the Health Department. The Fund incubates innovative public health initiatives implemented by the Health Department to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation. The Fund helps the Health Department do more—more quickly—to meet the public health needs of individuals, families, and communities across New York City.
Offices: 22 Cortlandt St, Suite 802, New York, New York 10007, US
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