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CCH Group
Field Care Supervisor
Manchester, England, United Kingdom · On-site
Mid level
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Full-time
Health and wellbeing health cash plan, 24/7 counselling and wellbeing support, Life assurance, Annual leave, Extra day for you, Cycle to work scheme
Posted 5d ago
~40 hrs/week
Responsibilities
You will serve as the first point of contact for clients, managing phone calls, greeting visitors, and handling appointment scheduling. Additionally, you will triage emergency appointments and process repeat prescription requests to ensure smooth clinic operations.
Requirements
Candidates should possess excellent reception and numeracy skills with experience in online booking systems. While previous veterinary experience is desirable, the role requires a flexible team player capable of remaining calm under pressure.
Full job description
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
Annual leave
5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you
Additional support
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable but not essential.
What you’ll be doing
Typically, in this role, you’ll:
Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team
Weekend working on a rotational basis is required (1 in 3 saturdays or sundays at either New Cross or our Camberwell hospital)
Bank holiday working is on a rotational basis dependant on the needs of the clinics
We are Medivet.
Where exceptional veterinary care is at the heart of everything we do. Our community is dedicated to providing outstanding care for pets while supporting and valuing the people who make it possible. At Medivet, we’re not just focused on animal health; we’re committed to nurturing a workplace that champions both our people and the pets they care for.
Discover why Medivet is a unique and rewarding place to build your career in veterinary care.
Ready to join our community? Apply today to become part of something exceptional.
Veterinary PartnershipsVN Training CollegeNew Graduate Support ProgrammeResidency Training Programme24 Hour Continuous Care and Emergency CentresIn-house MRI unitVetblood bankVeterinary Surgeon Employmentand Veterinary Nurse EmploymentVeterinary
How many Healthcare jobs are open in Manchester, United Kingdom right now?
There are currently 204 open healthcare positions in Manchester, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Manchester, United Kingdom?
Companies currently hiring include Spire Healthcare Group plc, Cera, Portman Dental Care, PULSE HEALTHCARE LIMITED, PureGym, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Manchester, United Kingdom?
Yes — 64 of the 204 open healthcare positions offer remote or hybrid work (14 remote, 50 hybrid).
How do I apply for Healthcare jobs in Manchester, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.