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Full-time
Health Cash Plan, 24/7 Counselling And Wellbeing Support, Life Assurance, 5 Weeks Annual Leave, Bank Holidays, Day For You Paid Day Off
Posted 22d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for clients, managing phone calls, visits, and the practice diary. Responsibilities include triaging emergency appointments, processing prescriptions, and assisting with healthcare plan administration.
Requirements
Candidates should possess excellent reception and numeracy skills with experience in online booking systems. Previous veterinary receptionist experience is desirable, along with the ability to remain calm under pressure.
Full job description
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
You'll be joining our friendly, close-knit team in the heart of South Liverpool. We are a team of one Receptionist, two Student Veterinary Nurses, one Registered Veterinary Nurse, a Head Veterinary Nurse and three Veterinary Surgeons, with a fourth joining us soon.
We strongly believe in our team having a good work life balance and often organise activities and team building exercises outside of work. You will receive dedicated ongoing support from day one, learning from our current receptionist and utilising our wealth of resources. If you are passionate about pets and their owners, we would love to hear from you.
This is a full time role, working 5 days per week, with a mixture of early and late shifts between 8.30am and 7pm.
You will be required to work one weekend day (Saturday or Sunday) every four weeks, either at one of our regional branches or at our 24 hour hospital. In return you will receive equivalent time off in lieu.
You will also be required to work one bank holiday per year at our 24 hour hospital.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
Annual leave
5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you
Additional support
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team
Undertake healthcare plan administrative tasks and assist the clinical team with processing insurance claims and referrals
Related keywords
Veterinary ReceptionClient CareTriagePractice ManagementHealthcare PlansInsurance ClaimsVeterinary MedicineAppointment SchedulingCustomer Service
We are Medivet.
Where exceptional veterinary care is at the heart of everything we do. Our community is dedicated to providing outstanding care for pets while supporting and valuing the people who make it possible. At Medivet, we’re not just focused on animal health; we’re committed to nurturing a workplace that champions both our people and the pets they care for.
Discover why Medivet is a unique and rewarding place to build your career in veterinary care.
Ready to join our community? Apply today to become part of something exceptional.
Veterinary PartnershipsVN Training CollegeNew Graduate Support ProgrammeResidency Training Programme24 Hour Continuous Care and Emergency CentresIn-house MRI unitVetblood bankVeterinary Surgeon Employmentand Veterinary Nurse EmploymentVeterinary
How many Healthcare jobs are open in Liverpool, United Kingdom right now?
There are currently 110 open healthcare positions in Liverpool, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Liverpool, United Kingdom?
Companies currently hiring include Community Health Network, CSL, Elanco, Medivet & Partners, Bloomcare Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Liverpool, United Kingdom?
Yes — 18 of the 110 open healthcare positions offer remote or hybrid work (4 remote, 14 hybrid).
How do I apply for Healthcare jobs in Liverpool, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.