Description Who We Are At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our…
Skills: Customer Service, Call Center Operations, Insurance Verification, Medical Terminology, Computer Scheduling
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Mid level$4.6B raised
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Senior
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Turning Point Center for Youth & Family Development
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$145k–$178k/yr
SeniorVisa sponsorship
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$18/hr–$19/hr
Full-time
high school
Paid Time Off, Medical Insurance, Dental Insurance, Optical Allowance, Routine Eye Care, Short Term Disability Insurance
Posted 29d ago
~40 hrs/week
Responsibilities
The Patient Communications Representative manages incoming calls, verifies patient insurance information, and schedules appointments while maintaining a positive and professional demeanor. They also address patient billing inquiries and ensure all patient data is accurately updated in the system according to office guidelines.
Requirements
Candidates must possess a high school diploma or GED and have basic computer and scheduling skills. Previous experience in a medical office or customer service setting is preferred, along with the ability to multitask and maintain confidentiality.
Full job description
Description
Who We Are
At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Position
The Patient Communications Representative I for the Call Center will contribute to the fulfillment of Panorama Eyecare’s mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling Panorama Eyecare. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and position. They are also able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to Panorama Eyecare as a whole.
Major Responsibilities:
Answer the phone before the third ring.
Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center.
Verifies patient information and confirms phone number, address, insurance information (including vision plans).
Obtains and retains knowledge of insurance company participation and billing requirements including when an authorization is needed, when a referral is needed or when an account needs to be escalated to a collection specialist.
Updates patients' information correctly in the system, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
Answers general billing questions for patients following established guidelines.
Assists with answering incoming telephone calls and routing them according to established guidelines using the provided triage guide.
Puts patients first and stops all non-work-related conversations when there are calls, voicemails, emails in the queues.
Answers and screens telephone calls, voicemails, emails efficiently, providing non-medical instructions to patients regarding their upcoming office visits or statement balances.
Serves as the primary point of contact for patient billing communications, addressing inquiries, offering assistance with account-related concerns.
Answers questions regarding insurance billing and office financial policies
Assists patients as needed.
Provides the highest level of customer service to all patients.
Assists in maintaining work area.
Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.
Additional Responsibilities:
Productivity: Calls patients back throughout the day when voicemails are left.
Productivity: Processes emails throughout the day as they are received.
Productivity: Ability to accurately manage 65+ calls per day, after six months of employment.
Productivity: Unavailable time does not exceed 55 minutes/day excluding breaks and lunch.
Performs other duties as assigned.
Requirements
Who You Are
High school diploma or GED.
Previous experience in a medical office setting preferred.
Word processing/computer scheduling experience.
Knowledge of typical office work environment.
Previous customer service experience preferred.
Performance/Skills Requirements:
Knowledge of basic computer skills and application software.
Demonstrates consistent ability to multitask.
Achieves and maintains a minimum average quality score of 95% after six months of employment.
“Unavailable” times on phone less than 50 minutes/day
Ability and willingness to take initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
Demonstrates positive time management skills.
Exceptional attendance and punctuality.
Demonstrated knowledge of English grammar and spelling.
Effective in establishing and maintaining working relations with patients and staff.
Possesses above average customer service skills.
Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).
Additional Job Details:
This is a Full time Position.
Candidates must be located within commutable distance of Fort Collins, CO. This role begins with a 4 to 6 month onsite training period at our Fort Collins location at 2809 E. Harmony Rd, Suite 130, Fort Collins, CO 80528. Upon successful completion of training, candidates will have the potential opportunity to transition to remote work.
Starting at $18-$19 an hour based on experience/certification(s).
Our Growth Opportunities
At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Our Employee Perks
PTO Accruals Start at 3 Weeks
Comprehensive Medical and Dental Insurance
Company Paid Optical Allowance
Company Paid Routine Eye Care
Short Term and Long-Term Disability Insurances
Educational Allowance
Generous Paid Holiday Program
401K With Company Match
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!
EEOC
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
To improve access to state-of-the-art eye care through our team of physician-led partner clinics.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2021
Headquarters
Fort Collins, Colorado
LinkedIn followers
1,195
We create centers of excellence in eye care by exceeding national benchmarks for clinical quality, providing unrivaled patient experience, and by being a provider of choice within the regions we serve. We strive to provide the best work experience for our team members through a commitment to professionalism, fairness, kindness, and respect. We seek out those with a positive outlook and provide them with industry-leading training and
education to support professional certification, growth, and development in the continuing effort to live our mission.
Offices: 2809 E Harmony Rd, Fort Collins, Colorado 80528, US · 1725 E Prospect Rd, Fort Collins, Colorado 80525, US · 1300 E 20th St, Cheyenne, Wyoming 82001, US · 3151 Precision Dr, Fort Collins, Colorado 80528, US
How many Healthcare jobs are open in Fort Collins, CO right now?
There are currently 389 open healthcare positions in Fort Collins, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Fort Collins, CO?
Companies currently hiring include Colorado State University - Division of Information Technology, SummitStone Health Partners, Banner Health, Orthopaedic & Spine Center of the Rockies, Adcs Clinics LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Fort Collins, CO?
Yes — 33 of the 389 open healthcare positions offer remote or hybrid work (11 remote, 22 hybrid).
How do I apply for Healthcare jobs in Fort Collins, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.