Cincinnati, Ohio, United States · On-site
Responsible for performing job functions relative to Room Service call center operations and patient meal service. Responsible for processing of Room Service meal requests, including compliance of meal with prescribed di…
Skills: Customer service, Food service, Call center operations, Dietary compliance, Patient meal service
Cincinnati, Ohio, United States · On-site
Provides clerical and clinical office support. Assists in examination and treatment of patients under direction of physician. Responsibilities Maintains patient flow during clinic hours. Documents review of systems; meas…
Skills: Clerical support, Clinical support, Patient flow management, Vital signs measurement, Electronic medical record (EMR)
Cincinnati, Ohio, United States · On-site
This role provides clerical support to the clinical team, helping with daily patient care tasks. It serves as a key communication link for processing information and requests between patients, staff, visitors, physicians…
Skills: Clerical support, Medical records management, Patient data entry, Customer service, Communication
Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · On-site
$70k–$80k/yr
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Cincinnati, Ohio, United States · On-site
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Skills: Vital signs monitoring, Medication reminders, Bathing, Grooming, Dressing
Cincinnati, Ohio, United States · On-site
Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Cincinnati, OH Are you looking for a position in a growing organization where you can make a …
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Cincinnati, Ohio, United States · On-site
$75k–$100k/yr
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Cincinnati, Ohio, United States · On-site
Beacon Orthopaedics, a brand partner of Upstream Rehabilitation, is looking for a Insurance Authorization Specialist to join our team in in Cincinnati, OH Are you looking for a position in a growing organization where yo…
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Cincinnati, Ohio, United States · On-site
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Cincinnati, Ohio, United States · On-site
Build Your Outpatient Physical Therapy Assistant Career with us! Located on Cincinnati's - Sharonville area Beacon Orthopaedics and Sports Medicine has partnered with the Upstream Rehabilitation network to continue provi…
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Cincinnati, Ohio, United States · On-site
$26/hr–$30/hr
Physical Therapist Assistant – Outpatient Orthopedics Grow Your Physical Therapist Assistant Career with Us! At Drayer Physical Therapy, part of the Upstream Rehabilitation network, you’ll have the support, mentorship, a…
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Cincinnati, Ohio, United States · On-site
Build Your Outpatient Physical Therapy Assistant Career with us! Located on Cincinnati's - Sharonville area Beacon Orthopaedics and Sports Medicine has partnered with the Upstream Rehabilitation network to continue provi…
Skills: Patient Care, Orthopedic Physical Therapy, Evidence-Based Care, Treatment Planning, Patient Progress Tracking
Cincinnati, Ohio, United States · On-site
$33/hr
Build Your Outpatient Physical Therapy Assistant Career with us! Beacon Orthopaedics and Sports Medicine has partnered with the Upstream Rehabilitation network to continue providing exceptional care and remarkable experi…
Skills: Physical therapy, Patient care, Orthopedic physical therapy, Treatment planning, Patient progress tracking
Cincinnati, Ohio, United States · On-site
Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for an Athletic Trainer (Wyoming High School) to join our team in Cincinnati, OH Our Mission is to inspire and empower the lives we touch, t…
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Cincinnati, Ohio, United States · On-site
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Skills: Patient Care, Orthopedic Physical Therapy, Evidence-Based Care, Treatment Planning, Patient Progress Tracking
Cincinnati, Ohio, United States · On-site
Physical Therapist Assistant – Outpatient Orthopedics Grow Your Physical Therapist Assistant Career with Us! Beacon Orthopaedics and Sports Medicine has partnered with the Upstream Rehabilitation network to continue prov…
Skills: Patient Care, Orthopedic Physical Therapy, Evidence-Based Care, Treatment Planning, Patient Progress Tracking
Cincinnati, Ohio, United States · On-site
$75k–$95k/yr
Physical Therapist – Outpatient Ortho Build Your Outpatient Physical Therapy Career with us! At Drayer Physical Therapy, part of the Upstream Rehabilitation network, you can focus on patient care while advancing your car…
Skills: Physical therapy, Orthopedic physical therapy, Patient care, Evidence-based care planning, Clinical documentation
Cincinnati, Ohio, United States · On-site
$75k–$100k/yr
Build Your Outpatient Physical Therapy Career with us! Located on Cincinnati's - Montgomery area Beacon Orthopaedics and Sports Medicine has partnered with the Upstream Rehabilitation network to continue providing except…
Skills: Physical therapy, Outpatient orthopedic therapy, Patient care, Evidence-based care planning, Clinical documentation
Cincinnati, Ohio, United States · On-site
$33/hr
Build Your Outpatient Physical Therapy Assistant Career with us! Beacon Orthopaedics and Sports Medicine has partnered with the Upstream Rehabilitation network to continue providing exceptional care and remarkable experi…
Skills: Physical therapy, Patient care, Orthopedic physical therapy, Treatment planning, Patient progress tracking
Cincinnati, Ohio, United States • On-site
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The operator manages room service meal requests, ensures compliance with prescribed diets, and provides excellent customer service to patients. They also handle tray delivery, enteral feeding preparation, and assist patients with meal ordering at the bedside.
Candidates should have at least 2 years of related work experience, with call center experience preferred. A high school diploma or equivalent is preferred, along with basic reading, writing, and math skills.
Responsible for performing job functions relative to Room Service call center operations and patient meal service. Responsible for processing of Room Service meal requests, including compliance of meal with prescribed diet order and/or food allergies, preparing enteral feedings for distribution and providing excellent customer service.
Obtains meal orders from patients and visitors via telephone and enters into the Health Touch diet office management system for processing. Verifies patient’s meal order meets diet order parameters and offers compatible suggestions to make the order compliant. Documents required information efficiently and consistently. Answer calls using the appropriate greeting, stating name and using a courteous tone of voice. Reads back meal order prior to completion of the call. Provides excellent customer service and resolves minor meal concerns. Escalates unresolved patient concerns to a FANS manager.
Obtains meal orders at patient bedside for patients assigned ‘Appropriate with Assist’ Room Service status. Enters into the Health Touch using tablet computer for processing. Verifies patient’s meal order meets diet order parameters and offers compatible suggestions to make the order compliant. Documents required information efficiently and consistently. Follows script for entering patient room, uses appropriate greeting and follows proper hand hygiene protocol. Reads back meal order prior to leaving patient room. Provides excellent customer service.
Completes patient call backs as assigned for any patient with an active diet order that has missed a meal. Provides notification to a Clinical Dietitian for any patient refusing two consecutive meals.
Enters Behavioral Health paper menus into Health Touch according to tray standards for zone printing and preparation. Ensures 6W patients with an active diet order have a meal entered prior to production report print time.
Prepares enteral feedings according to printed tube feeding labels for delivery to nursing units.
Patient advocate visits new admissions to instruct patients on meal ordering system. Assist patients and family members in placing meal order. Follows patient advocate script and provides excellent customer service.
Delivers Room Service meal trays to patients and/or guests when assistance is needed. Provides timely notification to nursing unit of prepared trays for insulin patients prior to delivering tray to the patient. Follows tray delivery script for entering patient room and follows proper hand hygiene protocol. Verifies 2 patient identifiers prior to delivering meal tray. Assists with meal set-up as needed, including moving bedside table within reach. Collects cash payment for guest tray and returns promptly, if change is needed. Confirms accuracy of meal order and provides patient with excellent customer service. Reports any patient complaints/concerns to a FANS Manager.
Attends meetings as required to enhance knowledge, job skills and communication within the department. Follows acceptable practices related to: safety, sanitation, infection control, quality control, and customer relations.
Performs other duties or responsibilities as assigned or needed. May assist in other areas as relief.
KNOWLEDGE AND SKILLS:
In the sections below, please minimum education/training (degrees, certifications, and licenses) necessary to enter the job. Provide the minimum job-related, and industry experience necessary to enter the job. Be specific about what qualifications/skills are required to handle the responsibilities of the job.
EDUCATION: High school diploma or equivalent preferred.
YEARS OF EXPERIENCE: 2 years of related work experience. Call center experience preferred.
REQUIRED SKILLS AND KNOWLEDGE: Related food service knowledge and skills. Customer service skills. Basic reading, writing and math skills.
LICENSES REGISTRATIONS &/or CERTIFICATIONS:
Improving the health of the Greater Cincinnati community through compassionate care and exceptional outcomes.
The Christ Hospital Health Network is a regional system of care that extends The Christ Hospital's 130 years of exceptional care and leadership to more than 100 locations in the Greater Cincinnati area. Our team delivers integrated, individualized healthcare and wellness services through a comprehensive physician network, advanced specialty services and the region's Most Preferred Hospital (National Research Corporation). Our mission is to improve the health of our community and create patient value by providing exceptional outcomes, affordable care and the finest experiences. To learn more about our locations and award-winning services, visit TheChristHospital.com. Please note that any information sent over social media, including direct messages, may be visible to the public and/or third parties. Our Privacy Policy and Terms of Use are available on our website.
Offices: 2139 Auburn Ave, Cincinnati, Ohio 45219, US
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Companies currently hiring include UC Health, Bon Secours Mercy Health, TriHealth, Medpace, The Christ Hospital Health Network, among others. Browse the listings above to see every active employer.
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