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Full-time
bachelor degree
Posted 9d ago
~40 hrs/week
Responsibilities
The Donor Relations Supervisor leads teams across multiple donation centers to implement marketing strategies and ensure performance KPIs and budget targets are met. They are responsible for staff development, operational efficiency, and maintaining high standards of donor service and compliance.
Requirements
Candidates must hold a Bachelor's degree and possess at least 3 years of experience in customer service and sales. Proficiency in Microsoft Office and CRM software is required, along with strong analytical and interpersonal skills.
Full job description
Donor relations Supervisor is responsible for leading a team of donor relations representatives and plasma awareness representatives for a minimum of 5 Donation centers.
He/she is responsible to implement the marketing and donor services strategies and tactics within the assigned donation centers to ensure achieving the budget and all performance KPIs.
Donor relations supervisor has the overall accountability on achieving the pre-set budget for each donor center from new and regular donors, daily operations, staff-related activities, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.
He/she is responsible for overall quality of donor service and satisfaction in the assigned DCs.
Put a contingency plan for managing the donors in situation of operations interruption in donor centers for any reason.
He\she oversees the implementation of donor retention and loyalty programs.
He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center.
Generate high quality reports with insights and action plans for the assigned donor centers to achieve the set targets and KPIs.
Key Responsibilities
1- People Management & development
Establish a work environment that foster operational excellence.
Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
Provide regular feedback and coaching for employees.
Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
Administer regular check-ins and year-end performance review & development plans, etc.
Support and conduct teams trainings.
2- Operational responsibilities:
Achieve the strategic objectives and KPIs for the assigned DCs.
Document
Plan and implement the tactical plan for each DCs for new donors recruitment and retention.
Accountable for achieving the budget and operational KPIs for the assigned DCs.
Ensure the efficient data collection, reporting for the assigned DCs.
Insure the implementations of any initiatives/projects with proper follow up and reporting.
Explore opportunities for new donor recruitment to meet the planned budget.
Execute the marketing plans through the donor relations and plasma awareness representatives.
Harmonize the workflow between different stakeholders involved in donor recruitment and service as well as the donor centers.
Keep an efficient donor recruitment and retention cycles through the implementation of the strategic plans and tactics.
Supervise and monitor the DRR team performance and continuously enhance the efficiency of processes established for donor services in assigned donation centers.
Supervise and monitor the plasma awareness team performance and donors recruitment activities.
Generate analytics and insights for donor conversion, donor retention per each center.
Mitigate risks that might affect donor centers performance or GEPD image.
Ensure the generation of high-quality analytical reports with timely communication with the relevant stakeholders.
Collaborate with other DRR supervisors for sharing experiences, alignment to achieve the overall Plasma operations strategic objectives.
Collaborate with the call center team to achieve the overall donors recruitment and retention objectives.
3- Quality & Compliance;
Ensure that the donor relations representatives and plasma awareness representatives are operating with high compliance level to companys policies, procedures and regulations.
Academic Experience Required
Bachelor s Degree
Professional Experience Required
Typically requires a minimum of 3 years of related experience in the customer service field and sales. COMPUTING SKILLS
Proficiency in all Microsoft Office applications, and CRM applications. PERSONAL SKILLS
Strong communication skills.
Strong Interpersonal skills.
Maintain a positive attitude focused on customer satisfaction.
Emotional intelligence.
Assertiveness & decision-making ability.
Critical thinking and problem solving.
Teamwork and collaboration.
Professionalism and strong work ethic.
Analytical.
Ability to work within a highly regulated, labor intensive, fast paced medical environment.
Ability to plan and execute activities for the improvement of overall operations. LANGUAGES
Grifols is a global healthcare company founded in Barcelona in 1909 committed to improving the health and well-being of people all over the world.
A leader in essential plasma-derived medicines and transfusion medicine, we develop, produce and provide innovative healthcare services and solutions in more than 110 countries.
Patient needs and our ever-growing knowledge of many chronic, rare and prevalent diseases, sometimes life-threatening, drive our innovation in plasma-based therapies and other biopharmaceuticals to enhance quality of life.
Grifols is focused on treating conditions across six core therapeutic areas: immunology, neurology, pulmonology, hematology, hepatology and intensive care.
With a workforce of over 25,000 employees in more than 30 countries and regions, we are committed to a sustainable business model that sets the standard for continuous innovation, quality, safety and ethical leadership in the industry. Our work has a positive social and economic impact in the countries where we operate, creating jobs and generating wealth.
People are at the heart of what we do, and we strive to create an inclusive, diverse, fair and equal society. Maintaining and promoting a workforce that reflects this reality leads to enhanced professional relationships and helps us to give our best to patients, donors and customers.
In 2024, Grifols was named one of TIME's 'World's Best Companies' for the second year in a row, reaffirming our commitment to excellence. We were also recognized by Forbes as one of the "Best Employers for Women 2023," reflecting our dedication to fostering an inclusive and supportive workplace for all.
To maintain a positive community and overall respectful communication, please keep our community guidelines in mind.
Offices: Parc Empresarial Can Sant Joan, Av. de la Generalitat, 152-158, Sant Cugat del Vallès, Barcelona 08174, ES · Carrer de Palou, 6, Parets del Valles, Catalonia 08150, ES
PlasmapheresisPlasma derived therapiesDiagnosticsIntravenous therapiesClinical nutritionAutomate drug compounding Drug inventory controland HealthcareHealth CareBiotechnology
How many Healthcare jobs are open in Cairo, Egypt right now?
There are currently 223 open healthcare positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Cairo, Egypt?
Companies currently hiring include Grifols, Delmar & Attalla Chain Pharmacies, American Association For Continuous Medical Education, EVA pharma, Amgen, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Cairo, Egypt?
Yes — 38 of the 223 open healthcare positions offer remote or hybrid work (12 remote, 26 hybrid).
How do I apply for Healthcare jobs in Cairo, Egypt?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.