Banha, Al Qalyubiya, Egypt · On-site
Job objective Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between do…
Skills: Customer Service, Sales, CRM Management, Communication Skills, Interpersonal Skills
Banha, Al Qalyubiya, Egypt · On-site
Job objective Care for plasma donor during plasmapheresis activity through successful donor and instrument set-up, through successful collection process, and then successfully disconnect donor and complete initial proces…
Skills: Phlebotomy, Plasmapheresis, Venipuncture, Donor Care, cGMP Compliance
Banha, Al Qalyubiya, Egypt · On-site
KEY RESPONSIBILITIES : Development, review, revision and implementation of SOPs as required.Manage and evaluate (trending) complaints, deviations, Corrective Actions and Preventative Actions (CAPAs), and Change Control r…
Skills: SOP Development, CAPA Management, Change Control, Quality KPIs, Regulatory Compliance
Banha, Al Qalyubiya, Egypt · On-site
Job objective The plasma processor processes both units and samples for initial freezing; packs plasma for final shipment; packs samples for shipment to testing lab; assists in shipping both samples and units; and mainta…
Skills: Plasma Processing, Sample Labeling, Unit Management, Shipping and Packing, cGMP Compliance
Banha, Al Qalyubiya, Egypt · On-site
Responsibilities To direct and monitor processes and to ensure DC compliance with Egyptian Regulations and company- designated regulations.To collaborate with Center Manager to ensure product quality, donor suitability a…
Skills: Quality Management, Regulatory Compliance, Internal Auditing, Root Cause Analysis, cGMP
Banha, Al Qalyubiya, Egypt · On-site
Job objective The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, adm…
Skills: People Management, Operations Management, Quality Compliance, Financial Oversight, Strategic Planning
Banha, Al Qalyubiya, Egypt · On-site
Job Description : Ensures that the donor center remains compliant with local, national, and international regulations.Collaborate with Center Management to ensure product quality, donor suitability, and donor safety.Ensu…
Skills: Quality Assurance, Regulatory Compliance, Root Cause Analysis, Corrective and Preventative Actions, SOP Implementation
Banha, Al Qalyubiya, Egypt · On-site
Job Description To perform Quality Assurance functions to ensure compliance with internal and external regulations and protocol under the direct supervision of the Center Quality Manager (CQM). To edit SOPs related to pr…
Skills: Quality Assurance, cGMP, SOP Editing, Quality Management, Document Review
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Responsible for managing the donor journey and communications to ensure high-quality service and donor satisfaction. This includes overseeing CRM systems, implementing loyalty programs, and converting leads into appointments.
Requires a Bachelor's degree and at least 3 years of experience in customer service and sales. Proficiency in Microsoft Office, CRM applications, and fluency in English and Arabic are essential.
Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. He\she oversees the implementation of donor retention and loyalty programs. He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers. - This role is rotational shifts (Day and Night shits) and not fixed
- Serve as a point of contact for donor affairs in the donation center.
- Coordinate and organize the donor journey inside the donation center.
- Donor Center CRM champion: approve & follow up on appointments, generated leads, announcements and reminders.
- Oversee the implementation of Donor retention and loyalty programs within the donation center.
- Follow up on generated leads from the landing page: contacting leads and keep appointments.
- Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.
- Send daily reminders for regular donors (next donation date).
- Track and follow up donors complaints.
- Conduct and analyze Donor satisfaction surveys.
- Coordinate the donor journey inside the Donation Center for time and efficiency.
- Keep the Donor Center appointments calendar updated.
- Proactively anticipate obstacles and propose solutions for better donor service.
- Maintain a proper and presentable donation center.
- Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.
- Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.
- Proficiency in all Microsoft Office applications, and CRM applications.
- Outstanding communication skills.
- Strong Interpersonal skills.
- Maintain a positive attitude focused on customer satisfaction.
- Critical thinking and problem solving.
- Analytical.
- Time management.
- Conflict management
- Teamwork.
- Very Good written and spoken English and Arabic.
Innovating for patients and society
Grifols is a global healthcare company founded in Barcelona in 1909 committed to improving the health and well-being of people all over the world. A leader in essential plasma-derived medicines and transfusion medicine, we develop, produce and provide innovative healthcare services and solutions in more than 110 countries. Patient needs and our ever-growing knowledge of many chronic, rare and prevalent diseases, sometimes life-threatening, drive our innovation in plasma-based therapies and other biopharmaceuticals to enhance quality of life. Grifols is focused on treating conditions across six core therapeutic areas: immunology, neurology, pulmonology, hematology, hepatology and intensive care. With a workforce of over 25,000 employees in more than 30 countries and regions, we are committed to a sustainable business model that sets the standard for continuous innovation, quality, safety and ethical leadership in the industry. Our work has a positive social and economic impact in the countries where we operate, creating jobs and generating wealth. People are at the heart of what we do, and we strive to create an inclusive, diverse, fair and equal society. Maintaining and promoting a workforce that reflects this reality leads to enhanced professional relationships and helps us to give our best to patients, donors and customers. In 2024, Grifols was named one of TIME's 'World's Best Companies' for the second year in a row, reaffirming our commitment to excellence. We were also recognized by Forbes as one of the "Best Employers for Women 2023," reflecting our dedication to fostering an inclusive and supportive workplace for all. To maintain a positive community and overall respectful communication, please keep our community guidelines in mind.
Offices: Parc Empresarial Can Sant Joan, Av. de la Generalitat, 152-158, Sant Cugat del Vallès, Barcelona 08174, ES · Carrer de Palou, 6, Parets del Valles, Catalonia 08150, ES
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