Boston, Massachusetts, United States · On-site
$57k–$85k/yr
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through ac…
Skills: Call Center Management, Staff Supervision, Scheduling, Performance Reporting, Quality Control
Boston, Massachusetts, United States · On-site
Vice President, Chemistry, Manufacturing, and Controls (CMC) About Kernal Biologics, Inc. Kernal Bio is a venture-backed therapeutics company engineering cells inside the body using AI-designed, selective mRNA and target…
Skills: CMC Development, mRNA Manufacturing, Lipid Nanoparticle (LNP) Formulation, GMP Manufacturing, Process Development
Boston, Massachusetts, United States · On-site
$130k–$140k/yr
Why Renovo? Renovo Solutions is a nationwide healthcare technology management company. We offer a range of opportunities for technicians to grow within the company. With a presence in 40+ states, we provide comprehensive…
Skills: Leadership, Mass Spectrometry, Liquid Chromatography, Preventative Maintenance, Calibration
Boston, Massachusetts, United States · On-site
$68k–$126k/yr
Summary: The BCBA will work school-wide to support positive behavioral outcomes for BRCPS students as assigned by the Director of Student Services. The BCBA will work directly with students and collaborate and work close…
Skills: Functional Behavioral Assessments, Behavior Support Plans, Data Analysis, Behavior Management, Professional Development
Boston, Massachusetts, United States · Remote OK
$125k–$150k/yr
About the role Rancho BioSciences is seeking an early/mid-career business development professional to drive business growth in the Boston/New England area. This role will drive Rancho’s business growth in biotech and sma…
Skills: Business Development, Sales, Bioinformatics, Data Science, Consultative Selling
Boston, Massachusetts, United States · On-site
Education & Experience Requirements: Bachelor's Degree; Advanced degree a plus. 10+ years in the pharmaceuticals industry with 4 years of Sales Management preferred. Candidates with fewer than 3 years of leadership exper…
Skills: Sales management, Psychiatry, CNS, Team leadership, Business acumen
Boston, Massachusetts, United States · On-site
$19/hr–$28/hr
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through ac…
Skills: Customer Service, Organizational Skills, Verbal Communication, Listening Skills, Keyboarding
Boston, Massachusetts, United States · On-site
$19/hr–$20/hr
Resident Care Associate (CNA, HHA) Boston, Massachusetts Compass on the Bay’s caring and compassionate Resident Care team members provide direct care to our senior residents. Our associates appreciate our safe, home-like…
Skills: Direct Personal Care, Patient Transferring, Electronic Health Records, Communication, Punctuality
Boston, Massachusetts, United States · On-site
$147k–$185k/yr
InterSystems is a global leader in healthcare data management and interoperability, providing mission-critical technology that powers hospitals, health systems, and national infrastructures worldwide. Our products underp…
Skills: Program Management, Cross-functional Leadership, Security Strategy, Performance Optimization, Stakeholder Management
Boston, Massachusetts, United States · Hybrid
$64k–$96k/yr
Offering a $2500.00 Sign On Bonus!* Help older adults live healthier, more independent lives! Harbor Health's Elder Service Plan/PACE Program is seeking a full time Dietitian to join our dedicated Nutrition Team! Harbor …
Skills: Nutrition Assessment, Nutrition Counseling, Geriatric Care, Dietary Planning, Patient Education
Boston, Massachusetts, United States · On-site
$95k–$120k/yr
Outpatient Physical Therapist — Back Bay, MA New-Grad Friendly | Full-Time (40 hours/week) Base Salary: $90,000–$100,000 Total Compensation: $95,000–$120,000 (commensurate with certifications, experience, bonuses, and pe…
Skills: Patient Evaluation, Treatment Planning, Hands-on Therapy, Patient Education, Clinical Documentation
Boston, Massachusetts, United States · On-site
$164k–$190k/yr
InterSystems technology is the engine behind some of the world’s most mission-critical systems. Our software supports secure, high performance data platforms including highly regulated data that enable operational readin…
Skills: Federal Sales, Account Management, VA Domain Knowledge, Federal Procurement, Contract Management
Boston, Massachusetts, United States · On-site
$136k–$168k/yr
We are looking to employ a HealthShare Solution Architect to join our US Professional Services team based in Boston. The Solution Architect will be responsible for delivering appropriate and effective solutions, developi…
Skills: Solution Architecture, InterSystems IRIS, HealthShare, Health Connect, HL7
Boston, Massachusetts, United States · On-site
About Userlane Userlane combines Application Intelligence and Contextual Assistance for regulated industries. Application Intelligence shows where software creates cost and friction across the estate. Contextual Assistan…
Skills: Partner Co-selling, Channel Sales, Healthcare Domain Fluency, EHR Landscape Knowledge, Pipeline Development
Boston, Massachusetts, United States · On-site
The Metro Boston Mental Health Unit at Lemuel Shattuck Hospital seeks a compassionate, skilled caregiver to become part of a dynamic nursing team. The selected candidate will provide and supervise the provision of direct…
Skills: Direct Nursing Care, Patient Assessment, Staff Supervision, Crisis Planning, Trauma-Informed Care
Boston, Massachusetts, United States · On-site
The Metro Boston Mental Health Unit at Lemuel Shattuck Hospital seeks a compassionate, skilled caregiver to become part of a dynamic nursing team. The selected candidate will provide and supervise the provision of direct…
Skills: Direct Nursing Care, Patient Assessment, Staff Supervision, Crisis Planning, Trauma-Informed Care
Boston, Massachusetts, United States · Hybrid
$185k–$250k/yr
Frontier Medicines is seeking two experienced Clinical Operations leaders, at the Director or Senior Director level, to drive the operational strategy and execution of our oncology programs as they advance through clinic…
Skills: Clinical Operations Strategy, Oncology, Vendor Management, Global Study Oversight, Budget Management
Boston, Massachusetts, United States · On-site
$145k–$185k/yr
Salary Band: $145,000-$185,000 Location: Boston, MA Job Summary Antares Therapeutics is seeking a motivated and detail-oriented Scientist II/ Sr Scientist I to join our Chemical Biology team. As a member of the team, you…
Skills: Mass Spectrometry, Liquid Chromatography, Proteomics, Chemical Biology, HPLC
Boston, Massachusetts, United States · On-site
$170k–$195k/yr
Description of Role Centessa’s CMC group is currently seeking an (Associate) Director of Drug Product within the CMC group to support our early stage programs. The successful candidate will have a demonstrated track reco…
Skills: Drug Product Development, CMC, CRO Management, CDMO Management, Small Molecule Formulation
Boston, Massachusetts, United States · On-site
$126k–$160k/yr
The Role Ampersand Biomedicines is seeking a Senior Scientist I to help build and apply cell-based, high-throughput capabilities for engineered antibody and protein variant library screening. This scientist will play a c…
Skills: Mammalian cell culture, Transfection workflows, Assay development, Microfluidics, Flow cytometry
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The Call Center Supervisor manages daily operations, including staff scheduling, hiring, and performance monitoring to ensure effective call handling. They are responsible for training agents, troubleshooting operational issues, and analyzing data to meet call center goals.
Candidates must have a High School Diploma or GED and at least one year of experience in both call center management and direct staff supervision. Proficiency in Microsoft Office tools is required, with experience in EPIC/OCHIN preferred.
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an talented Call Center Supervisor to join our team!
Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!
Role:
The Call Center Supervisor is responsible for supporting the operations of the Harbor Health consolidated Call Center. Hours will be on site at our health center located in Dorchester.
Responsibilities:
• Ensures efficient and effective day to day operations of the Call Center.
• Participates in the planning, coordinating and/or supervising of all Call Center functions.
• Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for call answering and appointment making functions.
• Ensures all related processes are functioning properly including transferring calls; effectively solving problems and troubleshooting issues
• Assists in the implementation and monitoring of the new initiatives.
• Monitors daily call volumes, running daily and weekly performance reports.
• Responsible for the hiring, direct supervision and management of Call Center staff.
• Provides orientation and training and on-going education for all Call Center staff.
• Provides coaching on quality control evaluations.
• Trains and prepares Call Center Agents to respond to patient questions and complaints and troubleshoots problems with services offered as needed.
• Ensures agents understand and comply with all call center objectives, performance standards, and policies.
• Answers agent and other Harbor Health staff questions and inquiries regarding best practices, difficult calls or investigations.
• Identifies operational issues and suggests possible improvements.
• Monitors and evaluates agent performance, provides learning and/or coaching opportunities, and takes corrective action, if necessary.
• Prepares reports and analyzes data to assist management as they determine call center goals.
• Works with Director of Patient Access or designee to support call center operations and performance; conducts interviews and hires candidates.
• Approves time cards for Call Center Agents each pay period in a timely manner.
Requirements:
• High School Diploma/GED
• 1 or more years of experience in the management of a Call Center
• 1 year of experience directly supervising staff
• Computer Literate with Intermediate skills in Excel, Word and Outlook and Teams, EPIC/OCHIN experience preferred
• Excellent verbal and written communications skills and customer service skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.
When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.
We help individuals and communities achieve their full potential through access to local, affordable health services.
Harbor Health Services, Inc. is a nonprofit, public health agency committed to providing quality, comprehensive health care in Metropolitan Boston urban neighborhoods, the South Shore and Cape Cod communities. We provide a wide network of health care services. Harbor Health owns and operates five community health centers including: Geiger Gibson Community Health Center, Daniel Driscoll - Neponset Health Center, Harbor Community Health Center- Hyannis, Harbor Community Health Center-Plymouth and the Ellen Jones Community Dental Center. In addition, Harbor Health administers the two Elder Service Plans in Boston and Brockton, a program providing care to frail elders in their place of residence, and the Women Infant Children Nutrition Program. Combined, Harbor Health’s community health centers serve as the “family doctor” for more than 22,000 patients and as the “family dentist” to an additional 13,400 patients. The Elder Service Plan cares for more than 490 members and Women Infant Children Nutrition Program serves more than 3000 women and their children.
Offices: 1135 Morton Street, Mattapan, MA 02126, US · 250 Mount Vernon Street, Dorchester, MA 02125, US · 398 Neponset Avenue, Dorchester, MA 02122, US · 351 Pleasant Lake Avenue, Harwich, MA 02645, US · 735 Attucks Lane, Hyannis, MA 02601, US
There are currently 4,677 open healthcare positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mass General Brigham, BOSTON MEDICAL CENTER, BOSTON, Anna Jaques Hospital, CVS Health, Vertex Inc., among others. Browse the listings above to see every active employer.
Yes — 1356 of the 4677 open healthcare positions offer remote or hybrid work (327 remote, 1029 hybrid).
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