Student Intermediate Level Requisition ID req37535 Working Title IT Support Tech II Pay $16.00 Hourly Campus Health Sciences Center (HSC) - Albuquerque, NM Department Project ECHO (259B) Employment Type Student Employmen…
Skills: Technical support, Troubleshooting, Customer service, Video conferencing, Zoom
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Internship
Posted 1d ago
Apply by Oct 11
~40 hrs/week
Responsibilities
Provide technical support for TeleECHO sessions by troubleshooting audio, video, and software issues for staff and participants. Assist with the installation, configuration, and maintenance of computer hardware and video conferencing equipment.
Requirements
Candidates should possess strong problem-solving skills and experience in providing excellent customer service. Proficiency in video conferencing software, hardware maintenance, and video editing tools like Adobe Premier is preferred.
Full job description
Student Intermediate Level
Requisition ID
req37535
Working Title
IT Support Tech II
Pay
$16.00 Hourly
Campus
Health Sciences Center (HSC) - Albuquerque, NM
Department
Project ECHO (259B)
Employment Type
Student Employment
Student Type
Student Employment
Status
Non-Exempt
Background Check Required
No
For Best Consideration Date
Position Summary
The University of New Mexico's Project ECHO is seeking a highly motivated, detail-oriented Student Computer Support Technician to help support the IT Team.
As a Computer Support Technician you will:
Provide technical support before and during our TeleECHO sessions. Ensuring that the meeting/webinar runs smoothly and that the requirements of program team(s) are met. Troubleshooting audio, video, and software issue for staff and participants in the session. Assist with the software applications that support this effort.
Edit and prepare the videos of TeleECHO sessions for upload.Ensuring that they do not include any PHI, PII, or other protected information.
Provide support in the use of the video conferencing application Zoom, as well as the hardware systems needed to deliver the core ECHO functionality.
Provide impeccable customer service to internal staffthrough email, instant messaging, as well as in person, for issues related to computer hardware and software.Troubleshooting and documenting in a ticketing system the resolution of issues.
Installation, configuration, and maintenance of computers, audio and video equipment, and/or other related equipment and devices used by Project ECHO staff and partners.
Project ECHO empowers local community providers to improve the well-being of people around the world.
Project ECHO is committed to democratizing medical knowledge and getting best practice care to underserved people all over the world. We are dedicated to making knowledge accessible and have expanded our portfolio of programs to include COVID-19 response, education, first responder resiliency, behavioral health and addiction.We are funded in part by grants from the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood and the US Government.We have received support from the NM Legislature and the New Mexico Department of Health.
Project ECHO prides itself on being a values-based organization.Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work.We strive to find individuals who can embrace and exemplify these values.
We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.
Minimum Qualifications
Equivalencies not found for this position
Preferred Qualifications
Experience in providing excellent customer service.
Excellent problem-solving and critical thinking skills.
Knowledgeable about videoconferencing software applications and hardware systems.
Proficient in troubleshooting and maintaining computers and videoconferencing equipment.
Experience in video editing (using Adobe Premier)
Flexible work schedule to meet the needs of the Project ECHO Program Sessions (Availability around midday)
Application Instructions
Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.
Please include a resume and cover letter.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
Related keywords
IT SupportTeleECHOZoomAdobe PremierHardwareSoftwareTechnical SupportVideo EditingCustomer ServiceTroubleshootingTicketing SystemComputer MaintenanceAudio-Visual EquipmentProject ECHOTeleworking
About The University of New Mexico Health Sciences Center
Located in the heart of Albuquerque, the UNM HSC is the only academic health complex in New Mexico. #DeliveringMore
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Headquarters
Albuquerque, New Mexico
LinkedIn followers
15,171
As the only academic health center in the state, UNM HSC combines its three mission areas - education, research and patient care - to provide New Mexicans with the highest level of health care. UNM HSC was established in 1994 and is located on the University of New Mexico campus in Albuquerque, New Mexico.
UNM HSC is made up of the following academic and clinical entities: * School of Medicine * College of Nursing * College of Pharmacy * College of Population Health * Health Sciences Library and Informatics Center * Clinical & Translational Science Center (CTSC) * UNM Hospitals (New Mexico's only Level I Trauma Center) * UNM Comprehensive Cancer Center * UNM Sandoval Regional Medical Center
Offices: 2500 Marble Avenue NE, Albuquerque, New Mexico 87131, US · 2211 Lomas Blvd. NE, Albuquerque, New Mexico 87106, US
How many Healthcare jobs are open in Albuquerque, NM right now?
There are currently 1,227 open healthcare positions in Albuquerque, NM listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Albuquerque, NM?
Companies currently hiring include Lovelace Health System, Genesis, The University of New Mexico Health Sciences Center, CVS Health, Presbyterian Healthcare Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Albuquerque, NM?
Yes — 125 of the 1227 open healthcare positions offer remote or hybrid work (45 remote, 80 hybrid).
How do I apply for Healthcare jobs in Albuquerque, NM?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.