APCO Holdings, LLCNorcross, Georgia, United States · Hybrid
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APCO Holdings, LLC
Norcross, Georgia, United States • Hybrid
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The Customer Service Representative will handle a high volume of inbound calls to assist customers, dealers, and repair facilities with coverage and claims inquiries. They are responsible for maintaining accurate documentation and ensuring a professional, positive experience for all stakeholders.
Candidates must have a high school diploma or equivalent and previous customer service experience, preferably in a call center environment. Strong verbal and written communication skills, along with the ability to navigate computer systems, are essential for this role.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect.
\nWhat You'll DoYou’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.
You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.
Home to the EasyCare, GWC, and Crystal Fusion brands, APCO is a leading provider of automotive F&I products.
APCO Holdings is a leading provider of F&I solutions, automotive protection products, and dealer services, supporting automotive, RV, marine, and powersports dealers, as well as financial institutions nationwide. Through a portfolio of trusted brands—including EasyCare, GWC Warranty, Crystal Fusion, Rider’s Advantage, and more—APCO delivers innovative products, training, and technology that help partners increase performance, drive revenue, and enhance customer experience. For more than 40 years, APCO has built a reputation as a trusted partner to dealers, agents, lenders, and businesses across the vehicle lifecycle—combining industry expertise with a commitment to long-term growth. With main offices in Ponte Vedra, FL, Norcross, GA, and Westerville, OH and 11+ satellite offices, APCO Holdings continues to expand through strategic partnerships and acquisitions, strengthening its position as a leader in the automotive F&I and dealer services industry.
Offices: 6010 Atlantic Blvd, Norcross, Georgia 30071, US
There are currently 92 open finance & accounting positions in Westerville, OH listed on Clera. New openings are added daily as companies post roles.
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