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Other
Posted 41d ago
~40 hrs/week
Responsibilities
Manage incoming billing queries, process customer churn, and maintain accurate invoicing and contract summaries. Coordinate with cross-functional teams to ensure timely communication and high standards of customer master record maintenance.
Requirements
Requires proficiency in English and essential experience with Microsoft Excel, with SAP and Salesforce CRM being advantageous. Candidates should possess strong organizational skills and a passion for customer service and relationship building.
Full job description
This role will be responsible for managing incoming billing queries related to accurate invoicing, and complete contract pay-off summaries. Update customer's contracts, billing plans, PO’s on sales orders and other contract details, handle and process churn. General maintenance of customer master records and maintain high standards and timely communication with cross-functional teams. Additionally, this is role will support all regions including (Australia, Mexico, New Zealand, United Kingdom and the United States).
Compile and coordinate customer credit memos in line with appropriate approval pathways.
Manage, update and maintain customer billing contracts.
Manage and complete customer manual billing documentation and associated supporting data.
Manage and process support cases in relation to customer billing, providing case resolution and support to both internal and external customers within agreed timeframes.
Promote Vision, Mission, and Key Performance Indicator’s (KPI) set by Global Billing management.
Support in the production of Weekly/Monthly/KPI reports.
Work closely with various teams (CSS, AR, Sales Admin) to deliver a quick and efficient service.
Maintain knowledge and be aware of best practices in own discipline.
Engage with key stakeholders and customers to understand their level of satisfaction and ensure it’s kept at a high level.
Actively assist colleagues to drive outstanding results for the business and customer.
Maintain positive relations between colleagues and communicate project information to the team. Work with others in an open and collaborative manner.
Actively and engage in team discussions, helping provide ideas and solutions.
Be proactive in problem-solving for customers while having the ability to pull information from a variety of sources.
WHO YOU ARE (Qualifications)
Proficiency in English with strong written and verbal communication skills, with the ability to communicate effectively at all levels.
Experience in working with Microsoft Excel is essential.
Experience in working with SAP is a plus.
Experience of working with Salesforce CRM would be an advantage.
Passionate in customer service and relationship building.
Excellent coordination and organizational skills.
Proven success in collaborating with cross-functional teams.
Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders.
Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.
Working knowledge of GPS & fleet management technology is a plus, but not necessary.
Establishes a course of action for self to ensure work is completed efficiently and effectively, rigorously, manages times and resources effectively.
Proactive and self-motivated.
Creative in the approach to problem-solving, quickly convert ideas into action.
Uses good judgment and achieves value-adding solutions when tasked with overcoming issues.
Shows good self-management, keeping emotions under control remains positive, and restrains negative reactions.
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
We’re a global technology company focused on transportation and mobility. Our businesses are all industry leaders in their sectors – across convenience retail, mobility infrastructure, retail and commercial fueling, fleet management and vehicle maintenance and repair. We are leading the way to smarter transportation for a growing, connected world.
Offices: 5420 Wade Park Boulevard, Suite 206, Raleigh, North Carolina 27607, US · 7391 Lincoln Way, Garden Grove, California 92841, US · 7300 W Friendly Ave, Greensboro, North Carolina 27410, US · 4403 Allen Rd, Stow, Ohio 44224, US · Chandigarh, IN
How many Finance & Accounting jobs are open in Monterrey, Mexico right now?
There are currently 222 open finance & accounting positions in Monterrey, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Monterrey, Mexico?
Companies currently hiring include FEMSA, Fitch Group, Inc., HSBC, MSCI Inc., Grupo AlEn, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Monterrey, Mexico?
Yes — 73 of the 222 open finance & accounting positions offer remote or hybrid work (12 remote, 61 hybrid).
How do I apply for Finance & Accounting jobs in Monterrey, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.