Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Responsibilities

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high-class industry standard.
• Ensure all services are performed as per Standard Service Specifications.
• Ensure preparation of Property management budgets and perform collection
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Maintain site accommodation and services, through contractors and direct labour, in most cost effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Proactive liaison with local and Delhi municipal authorities.
• Interviews, selects, hires, supervises and reviews qualified Property operation staff
• Advise Management Commercial to insure compliance with basic statutory requirements like licenses, permits etc.
• Ensures that all client deliverables are submitted in a timely manner.
• Acts as the liaison to local community public interest groups
• Oversees all vendor bidding
• Ensures that entire staff maintains a critical eye on all aspects of Property physical care
• Formulate strategic directions towards effective management of Property operation.
• Provides suitable business controls & administer policies/ processes / procedures.
• Formulates suitable budgeting controls
• Advise management on budgeting (Operational / revenue).
• Monitor SLA’s & KPI’s towards effective service delivery
• Reviews / Sanctions annual business plans.
• Ensure that company policies and procedures are consistently applied to required standards.
• Manage hard and soft copy data and e-mails and ensure all client files are updated.
• Deal with owners/tenants queries verbally and in written form.
• Manage on-site staff and associated relevant employment issues.
• Oversee budget, billing & ensure that timescales are met and review accounting information to ensure accuracy.
• Carry out regular site visits to ensure all buildings are in good order.
• Circulate information to residents concerning management issues.
• Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team.
• Review and agree all circular & client correspondence including newsletters ensuring that communication is regular
• Quickly resolves emergency maintenance issues.
• Facilitate learning and development for all the team members of the department.
• Exemplary relationship management, communication skills with the ability to network with project members, consultants, contractors, govt. authorities, statutory agencies with consummate ease.
• Streamlining processes and resources available for the project to achieve desired outputs within deadlines.
• Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service targets.
• Coordinating activities for the identification of training needs of employees for upgrading their technical skills.
• AMC finalization & further co-ordination
• Preventive Maintenance formulation & implementation
• Develops/maintains effective Asset specific maintenance and safety procedure manuals and enforces compliance
• Ensure proper signoffs for attendance and all the required details for cost sheet submission.
• Ensure timely submission of client approve cost sheet to BRIGHTSTONE office and follow for receive the invoice from BRIGHTSTONE office
• Submitting the invoice to the client and follow up for payments.
• Ensure following of all requirements update by RO / HO / SME and ensure closures of all required reports.
• Ensure the site team attendance for various activities / training conducted by the regional team.

Location:

On-site –Kolkata, WB

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.

How to apply

Please submit a tailored CV detailing your experience relevant to this role.

Find out more about us here.

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