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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability, Long-term disability
Posted 3d ago
~40 hrs/week
Responsibilities
The Claims Intake Specialist serves as the primary point of contact for policyholders, managing inbound calls to capture claim information accurately and with empathy. They are responsible for administrative tasks such as data entry, document routing, and coordinating with adjusters to ensure a seamless claims process.
Requirements
Candidates must have a high school diploma or equivalent and prior experience in a claims environment or call center operations. Proficiency in Microsoft Office and the ability to navigate multiple systems simultaneously are required, along with excellent verbal and written communication skills.
Full job description
Join Our Team as a Claims Intake Specialist!
Are you an empathetic communicator with a passion for helping others and delivering top-tier service? We’re seeking a Claims Intake Specialist to join our growing team. In this role, you’ll serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care. You’ll play a key part in supporting our claim processes, coordinating with adjusters, and maintaining effective communication to ensure seamless customer experience.
WHAT YOU’LL DO:
First Point of Contact: Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance.
Claims Administration: Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files.
Customer Support Excellence: Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents.
Team Collaboration: Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation.
Adapt and Assist: Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities.
WHAT WE’RE LOOKING FOR:
Education: High School Diploma or equivalent required.
Experience: Prior experience in a claims environment, specifically first notice of loss or call center operations.
Customer Focus: Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations.
Technical Skills: Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously.
Insurance Knowledge: Familiarity with claims processes, policy documentation, and standard insurance terminology.
Problem-Solving: Strong reasoning skills to evaluate information, identify solutions, and manage competing priorities in a fast-paced environment.
Communication: Excellent verbal and written communication skills; multilingual abilities are a plus.
WHAT’S IN IT FOR YOU:
Comprehensive Benefits: Full medical, dental, vision, life insurance, company-paid short/long-term disability, 401(k), and tuition assistance.
Career Growth: Opportunities to develop specialized knowledge across multiple insurance lines and advance within a supportive team culture.
Dynamic Environment: Thrive in a fast-paced, collaborative setting that values initiative, accountability, and customer-first thinking.
Meaningful Work: Make a difference for policyholders by providing reassurance and clarity during their time of need.
Apply Now and Become a Key Player in Our Success Story!
While performing general duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, being able to lift light objects (<25lbs), and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist or squat down to open/close cabinets, and reach for files or other standard office-type objects.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at [email protected].
CITON Claims Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Related keywords
Claims IntakePolicyholdersFirst Notice Of LossCall CenterClaims AdministrationInsuranceData EntryCustomer SupportAdjustersMicrosoft OfficeOutlookExcelWordDocumentationCommunicationProblem-solving
Orion180 uses innovative technology and exceptional service to provide tailored homeowner's insurance solutions.
Industry
Insurance
Company size
201-500 employees
Founded
2017
Headquarters
Melbourne, Florida
LinkedIn followers
7,264
Total funding
$42M
At Orion180, we are dedicated to empowering insurance agents with innovative home insurance solutions that enhance their offerings and strengthen client relationships. As a rapidly growing provider with over $285 million in revenue and a 4.8-star Google rating, we understand the challenges agents face in delivering exceptional service.
Our commitment goes beyond just providing products; we offer personalized support, tailored coverage options, and cutting-edge technology that streamline the insurance process. We believe in building strong partnerships based on trust and collaboration, ensuring you have the resources necessary to effectively meet your clients' needs.
We take pride in our dual superior financial stability ratings from industry-leading agencies, Kroll and Demotech. Every reinsurance partner of Orion180 meets or exceeds the “A-” rating standard set by A.M. Best or is fully collateralized. This guarantees our claims-paying ability, ensuring coverage even in the event of major disasters.
Additionally, we strategically align with partners who share Orion180’s vision for growth and innovation. Our reinsurers possess the capital strength to withstand market fluctuations, and our partners are known for their reliability and strong ethical practices, enhancing our global reputation.
Join us in redefining the home insurance experience. Visit our website to learn more about how we can collaborate to drive success in your insurance business.
How much do Finance & Accounting jobs in Irving, TX pay?
Based on 364 listings with disclosed salaries, most finance & accounting jobs in Irving, TX pay between $50k–$189k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Irving, TX right now?
There are currently 886 open finance & accounting positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Irving, TX?
Companies currently hiring include Citi, Wells Fargo, 7-Eleven, McKesson Canada, Vizient, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Irving, TX?
Yes — 377 of the 886 open finance & accounting positions offer remote or hybrid work (56 remote, 321 hybrid).
How do I apply for Finance & Accounting jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.