Assistant Operations Manager, Global Hospitality Services
Chiyoda, Japan · Hybrid
Senior$3.5B raised
【シティグループについて】 シティグループは1902年の横浜支店開設以来、120年以上にわたり日本で事業を展開するグローバル金融機関です。現在、東京を拠点に法人・投資銀行業務、マーケッツ、証券サービス、トレジャリー・トレード・ソリューションなど幅広い金融サービスを提供しており、外資系金融機関の中でも日本市場において主要なプレイヤーとしての地位を確立しています。 Citi is looking for an Assistant Opera…
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Assistant Operations Manager, Global Hospitality Services
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Full-time
bachelor degree, postgraduate degree
Hybrid Working Arrangement, Exposure To Senior Global Leadership, Structured Learning And Professional Development Programs, Wellbeing Support, Work-Life Balance Resources
Posted 26d ago
~40 hrs/week
Responsibilities
Coordinate day-to-day hospitality operations including client centers, catering, and dining while managing third-party vendor performance. Support the Operations Manager in uplifting service standards, managing budgets, and ensuring compliance with global risk and governance guidelines.
Requirements
Requires 5 to 8 years of hospitality operations experience and a university degree in Hospitality Management or Business Administration. Proficiency in both Japanese and English is essential for managing local vendors and engaging with global stakeholders.
Citi is looking for an Assistant Operations Manager to support the strategic and operational leadership of its Global Hospitality Services function in Japan — one of the most significant and fast-growing markets in Citi's global network. In this role, you will help deliver a consistently high-quality workplace experience across a broad portfolio of hospitality services, from client center operations and reception concierge to event catering and colleague dining. You will work closely with the Operations Manager and country leadership team to coordinate vendor performance, maintain service standards, and contribute to a high-performing, operationally sound environment for colleagues and clients alike.
Responsibilities
Coordinate day-to-day hospitality operations across multiple service lines — including client center services, reception, event catering, colleague dining, and vending — to ensure consistent, high-quality delivery across all touchpoints.
Manage third-party vendor relationships by monitoring performance, resolving issues promptly, and ensuring contractual and service commitments are met.
Support the Operations Manager as a subject matter expert in hospitality services, contributing to the uplift of operational standards and the execution of people management and project management initiatives.
Improve service quality continuously by identifying gaps, coordinating corrective actions, and ensuring all service delivery aligns with Citi's global standards.
Assist in managing operational budgets, identifying cost efficiencies, and producing accurate statistical reports to support governance and risk oversight.
Coordinate the implementation of compliance guidelines, handle sensitive information with appropriate discretion, and support controls that minimize operational and reputational risk.
Communicate hospitality product knowledge effectively to suppliers and internal stakeholders to ensure well-informed, well-supported service outcomes across the Japan market.
Required qualifications & skills
5 to 8 years of operations experience in a hospitality environment, ideally spanning executive services, food and beverage, or related corporate service disciplines across multi-site settings.
Demonstrated ability to manage third-party vendors, including performance oversight, issue resolution, and ongoing relationship management.
Experience working in client-facing service environments where quality, responsiveness, and professionalism are critical to outcomes.
Working knowledge of operational controls, governance processes, and the disciplines required to maintain service compliance in a regulated corporate environment.
University degree (Bachelor's or Master's) in Hospitality Management, Business Administration, or a closely related field.
Advanced Japanese language proficiency is essential, as this role involves regular communication and negotiation with local vendors and third-party service providers in Japan.
Business-level English proficiency is required to engage effectively with global stakeholders and senior leadership across Citi's international network.
Beneficial skills & qualifications
Professional certification in Food Safety Management, such as HACCP, is highly desirable and demonstrates a commitment to service safety and operational rigor.
A qualification in managerial leadership or process improvement — such as PMP or Lean Six Sigma — adds meaningful value in coordinating complex, multi-workstream environments.
Prior experience operating within a large, matrixed global organization, particularly within financial services or a similarly fast-paced corporate setting, is an advantage.
What we offer
At Citi, you will be part of a globally connected team that takes the quality of the working environment seriously. This role offers the opportunity to contribute to meaningful operations at scale, in a market that is central to Citi's strategic priorities — with real impact on colleague experience and client perception every day.
A hybrid working arrangement with 3 days in the office and 2 days working remotely, giving you flexibility while staying connected to the team.
Exposure to senior global leadership and the opportunity to contribute to strategic initiatives that shape how hospitality services are delivered across Citi's international network.
Access to structured learning and professional development programs to support your career progression within operations and beyond.
Wellbeing support and work-life balance resources designed to help you perform at your best inside and outside of work.
Apply today to bring your hospitality operations expertise to a role where your work directly shapes the workplace experience for colleagues and clients across one of the world's leading global banks.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
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How many Finance & Accounting jobs are open in Chiyoda, Japan right now?
There are currently 92 open finance & accounting positions in Chiyoda, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Chiyoda, Japan?
Companies currently hiring include Citi, Third Bridge Group, JLL, Clifford Chance, SkyDrive, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Chiyoda, Japan?
Yes — 47 of the 92 open finance & accounting positions offer remote or hybrid work (3 remote, 44 hybrid).
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