Senior Client Service Representative, Employee Benefits
Burnaby, British Columbia, Canada · Hybrid
$70k–$90k/yr
Mid level$8.5B raised
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We offer stability, career development opportunities, and a strong teamworking environment. …
Skills: Client service, Employee benefits, Insurance administration, Relationship management, Communication
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Havergal
Cashier, Full Time
Burnaby, British Columbia, Canada · On-site
Entry level
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Talent Edge
Lead Project Accountant (12-month contract)
Burnaby, British Columbia, Canada · Hybrid
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Senior
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$70k–$90k/yr
Full-time
bachelor degree, professional certificate
Extended health benefits, Disability insurance, RRSP matching, Paid-time-off, Bonuses, Commissions
Posted 27d ago
~40 hrs/week
Responsibilities
Manage complex client accounts by addressing benefit inquiries, resolving claims issues, and overseeing plan implementations. Provide proactive service, deliver employee education sessions, and maintain strong relationships with insurance carriers and clients.
Requirements
Requires three to five years of experience in the employee benefits industry and a valid LLQP or Life License. Candidates should hold or be working towards a professional designation like GBA, RPA, or CEBS, and possess post-secondary education in Business Administration.
Full job description
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!
We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.
As a SeniorClient Service Representative, you will work with complex clients to address inquiries and manage information regarding employee benefits coverage and administration with minimal advisor oversight.
Communicate and liaise with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues, while advocating for the client and ensuring prompt and thorough handling.
Service clients proactively by trying to anticipate and address their needs and keeping them up to date with relevant benefits information.
Manage all aspects of new client implementation and plan transfers, including master application and employee enrolment documents.
Handle all matters relating to plan amendments, including pricing requests and employee communication bulletins.
Prepare for and attend client meetings and follow through with action items in a timely and concise manner.
Deliver employee benefits administration training and employee education sessions to clients.
Review and deliver to clients group insurance contracts and booklets from insurance carrier
Champion HUB initiatives and processes
Collaborate with internal lines of business
Other duties as assigned
Skills, Characteristics & Qualifications
Successful completion of LLQP and Life License required. (or obtained within 12 months of hire)
Minimum of three to five years’ experience in the employee benefits industry in a client facing role.
Possess or be actively working towards a GBA, RPA or CEBS’ designation.
Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.
WHAT DO YOU NEED TO SUCCEED?
The successful candidates will possess the following skills:
Ability to build and maintain strong relationships with clients and external stakeholders.
Intermediate or advanced proficiency in MS Office Suite.
Excellent communication, both written and oral.
Proven ability to work in a team environment as well as independently.
Exceptional organization and time management.
Ability to manage confidential information with appropriate level of discretion.
The expected salary range for this position is $70,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
We want you to be INNOVATIVE and open to sharing your ideas
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
You work with a high degree of INTEGRITY and ACCOUNTABILITY
To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!
Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel Required
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
We advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy.
So you’re ready for tomorrow.
About Hub International
Headquartered in Chicago, Illinois, Hub International Limited (Hub) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, Hub’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
Offices: 300 North LaSalle, 17th Floor, Chicago, IL 60654, US · 783 Old Hickory Blvd, Brentwood, TN 37027, US · 1330 Lady St, Columbia, SC 29201, US · 3700 Steeles Ave W, Vaughan, ON L4L 8M9, CA · 210 6th Ave, Pittsburgh, PA 15222, US
Insurance and risk management solutions for businesses and consumersLife InsuranceRisk ManagementInsurTechInsuranceHealth InsuranceFinancial Services
How many Finance & Accounting jobs are open in Burnaby, Canada right now?
There are currently 164 open finance & accounting positions in Burnaby, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Burnaby, Canada?
Companies currently hiring include HUB International, Remitly, Ritchie Bros., BCAA, RBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Burnaby, Canada?
Yes — 81 of the 164 open finance & accounting positions offer remote or hybrid work (22 remote, 59 hybrid).
How do I apply for Finance & Accounting jobs in Burnaby, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.