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Manage non-litigated commercial auto claims involving physical damage, bodily injury, and third-party property damage. Collaborate with stakeholders and apply industry best practices to resolve claims efficiently within defined authority limits.
Requirements
Requires a high school diploma with 4+ years of experience, or a degree/certification with 2+ years of insurance claims experience. Candidates must have knowledge of auto insurance policies and the ability to obtain required adjuster licenses.
Full job description
Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team.
As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.
Key Responsibilities:
Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
Apply knowledge of established protocols and industry best practices to resolve claims effectively.
Deliver customer-centric service while managing claims within defined authority limits.
Develop expertise in coverage analysis and auto policy interpretation.
Work Location:
This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations: Atlanta, GA; Schaumburg, IL; or Addison, TX.
Basic Qualifications:
Bachelor’s Degree with 2+ years of experience in Claims Handling or Insurance OR
Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR
Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance OR
High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
Ability to obtain and maintain required adjuster licenses
Proficiency in Microsoft Office
Knowledge of insurance regulations, markets, and products
Preferred Qualifications:
Experience in Commercial Auto Claims, including handling:
Third-party auto property damage claims
Auto physical damage claims
Bodily injury claims
Active adjuster license
Experience collaborating across teams and developing strong relationships
Strong knowledge of the claims adjustment process, including scope/exposure assessment
Familiarity with vendor management and litigation strategies
Proficiency in financial and actuarial/reserving concepts
Strong negotiation skills, including alternative approaches to resolution
Excellent organizational and time management skills
Customer service experience with a focus on delivering quality interactions
Analytical, critical thinking, and problem-solving abilities
Strong verbal and written communication skills
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $49,500-$81,000, with short-term incentive bonus eligibility set at 10%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Addison, AM - Atlanta, AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID
Related keywords
Commercial Auto ClaimsAuto Physical DamageBodily InjuryThird-party Property DamageAdjuster LicenseInsurance RegulationsClaims Adjustment ProcessReserving ConceptsLitigation StrategiesRisk ManagementZurich North AmericaCoverage Analysis
Founded 150 years ago, Zurich Insurance Group (Zurich) is a leading multi-line insurer serving about 60 million customers – both people and businesses – in more than 200 countries and territories.
Zurich Canada has been a leader in the Canadian commercial insurance market for over 100 years. With over 850 employees in offices across the country, we combine global reach with local service and knowledge. Through a thoughtful and transparent approach, our dedicated regional teams help mitigate and manage risks and build resilience to better protect businesses.
We reserve the right to review and delete any posts or comments, or report users if they violate Zurich Canada’s Rules of Conduct or LinkedIn's Terms of Service. English: http://bit.ly/2tkAta0.
Fondé il y a 150 ans, Zurich Insurance Group (Zurich) est un assureur multirisque de premier plan au service d’environ 60 millions de clients — des particuliers et des entreprises — dans plus de 200 pays et territoires.
Zurich Canada est un chef de file de l’assurance commerciale au Canada depuis 100 ans. Avec plus de 500 employés dans des bureaux partout au pays, nous combinons une portée mondiale avec des connaissances et des services locaux. Grâce à une approche réfléchie et transparente, nos équipes régionales spécialisées aident à atténuer et à gérer les risques ainsi qu’à renforcer la résilience afin de mieux protéger les entreprises.
Nous nous réservons le droit de passer en revue et de supprimer tout message ou commentaire, et de signaler les utilisateurs qui enfreignent les règles de conduite de Zurich Canada ou les conditions d’utilisation de LinkedIn. Français: http://bit.ly/2I8dcCn.
Offices: First Canadian Place, 100 King Street West Suite 5500, P.O. Box 290, Toronto, ONTARIO M5X 1C9, CA
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Based on 1545 listings with disclosed salaries, most finance & accounting jobs in Georgia pay between $65k–$190k per year. Individual offers vary with seniority, company size, and specialization.
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