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$77k–$147k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, 401(k), Pension, Life insurance
Posted 11d ago
~40 hrs/week
Responsibilities
The Application Support Engineer provides Tier 2 technical support, monitoring, and incident resolution for critical business applications. They are responsible for troubleshooting performance issues, managing service restoration, and implementing technical solutions to ensure system reliability.
Requirements
Candidates must have a bachelor's degree or 4 years of relevant experience, along with proficiency in enterprise monitoring tools and application support. Strong analytical skills and familiarity with incident management processes and cloud-based architectures are required.
Full job description
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association’s Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape.
Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position.
What You'll Do:
Design, develop, test, and implement technical solutions that support business objectives.
Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements.
Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance.
Analyze systems and processes to identify opportunities for improvement and drive operational efficiency.
Define technical specifications, standards, and requirements that support scalable and sustainable applications
Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance.
Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards.
What You Have:
Bachelor's degree; OR 4 years of relevant education and/or experience.
Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+
Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms.
Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions.
Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications.
Understanding of API-driven architectures and integration technologies.
Experience with ServiceNow, Jira, Confluence, or similar operational platforms.
Understanding of Incident, Problem, Change, Event, and Knowledge Management processes.
What Sets You Apart:
2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains.
Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities.
Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services.
Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement.
Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions.
Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred.
US military experience gained through military service or gained as a military spouse / domestic partner
Compensation range: The salary range for this position is: $77,120.00 - $147,390.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all.
Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Offices: 9800 Fredericksburg Rd., San Antonio, Texas 78288, US · One Norterra Dr., Phoenix, Arizona 85085, US · 1855 Telstar Dr., Colorado Springs, Colorado 80920, US · 520 Independence Pkwy, Chesapeake, Virginia 23320, US · 5601 Legacy Dr, Plano, Texas 75024, US
InsuranceInvestmentsFinancial PlanningBankingServing the Military CommunityMilitary Friendly EmployerEmployee well-beingWorld-class BenefitsCustomer ServiceRisk Management
How many Engineering jobs are open in San Antonio, TX right now?
There are currently 1,615 open engineering positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in San Antonio, TX?
Companies currently hiring include HDR, Johnson Controls, Booz Allen Hamilton, Boeing, HOLT Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in San Antonio, TX?
Yes — 200 of the 1615 open engineering positions offer remote or hybrid work (49 remote, 151 hybrid).
How do I apply for Engineering jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.