Technical Program Manager - Employee Experience (EX)
Olathe, Kansas, United States · Hybrid
Senior+
Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibili…
Skills: Product Management, Technical Delivery, Endpoint Management, IT Service Management, Agile Methodology
Technical Program Manager - Employee Experience (EX)
Olathe, Kansas, United States · Hybrid
Senior+
Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibili…
Skills: Product Management, Technical Delivery, Endpoint Management, IT Service Management, Agile Methodology
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Technical Program Manager - Employee Experience (EX)
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Full-time
bachelor degree, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Wellness Program, Flexible Work Schedules
Posted 9d ago
~40 hrs/week
Responsibilities
The Technical Product Manager owns the end-to-end lifecycle of digital workplace and employee experience products to improve productivity and reliability. This includes translating strategy into technical solutions and partnering with engineering and operations to deliver scalable EX initiatives.
Requirements
Requires a bachelor's degree and 10-12+ years of experience in product management, technical delivery, or engineering. Candidates should have strong expertise in endpoint management, ITSM, and Agile delivery models.
Full job description
Together, we own our company, our future, and our shared success.
As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.
Company : Black & Veatch Corporation
Req Id : 115792
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Project Only Hire : No
Visa Sponsorship Available: No
Why Black & Veatch?
At Black & Veatch, you’ll be part of work that matters—designing, creating, and building the infrastructure communities rely on every day, from concept through execution.
We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other—speaking up, collaborating, and doing the right thing because it affects real lives.
You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world—gaining hands-on experience across projects, technologies, and disciplines.
Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee-owned company, employees share in the long-term success we build together.
With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.
The Opportunity
The Technical Program Manager (TPM) – Employee Experience (EX) is responsible for end-to-end ownership and delivery of key digital workplace and employee experience products and initiatives across Black & Veatch.
This role translates Employee Experience strategy into scalable, reliable technology solutions, ensuring execution across engineering and operations while delivering measurable improvements to the employee experience. The TPM partners across Engineering, End User Computing (EUC), Service Delivery, Cybersecurity, vendors, and business stakeholders to deliver outcomes—not just projects.
The TPM operates with a strong accountability model—owning results, driving execution, and ensuring sustained operational performance across the EX ecosystem.
Key Responsibilities
Product Ownership & Delivery
Own the end-to-end lifecycle of assigned EX products and initiatives
Define product vision, roadmap, and success criteria aligned to business and D&IT priorities
Lead delivery of major EX initiatives, including:
Endpoint lifecycle and device modernization
Day 1 onboarding and provisioning experience
Digital Employee Experience (DEX) tools and insights
A/V and collaboration experience
Field and site technology experience
Prioritize backlog to maximize business value and employee experience outcomes
Technical Execution
Translate business and experience needs into technical requirements and solutions
Partner with engineering teams to design scalable, secure, and supportable solutions
Drive Agile delivery practices including backlog refinement, sprint planning, and release execution
Ensure integration across enterprise platforms (endpoint, ITSM, identity, collaboration tools)
Operational Performance & Service Integration
Ensure delivered solutions operate reliably in production
Define support models, runbooks, and escalation paths with Service Delivery
Embed monitoring, telemetry, and ITSM practices into all capabilities
Drive reduction of incidents, repeat issues, and operational inefficiencies
Metrics, Measurement & Continuous Improvement
Define and manage performance using experience and operational metrics
Experience working within Agile or hybrid delivery models
Experience in Digital Employee Experience (DEX) or workplace technology
Experience with service performance management and experience-level metrics (XLAs)
Experience working with vendors and managed service providers
Core Competencies
Accountability and ownership mindset
Technical depth and engineering credibility
Strong execution and delivery focus
Data-driven decision making
Cross-functional leadership and influence
Employee-first mindset
Minimum Qualifications
Bachelors of Business Administration or related field
Twelve or more years related experience
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Certifications
PMP Certification desired
Work Environment/Physical Demands
Coordination across multiple teams and time zones
Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
Salary Plan
ITS: Information Technology Service
Job Grade
018
Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.
Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.
Overland Contracting Inc., (OCI) is a Black & Veatch Company (BV) that provides construction services in the open/merit shop arena. OCI is tailored to fit our client's needs, options are available through direct hire or subcontract strategies utilizing open shop labor in support of EPC projects as well as construction-only work for the telecom, energy and water markets across the country.
Equal Opportunity Employer - Minority/Disabled/Veterans/Females.
Offices: 600 N. Greenfield Parkway, Garner, NC 27529, US · 4600 S. Syracuse Street, Suite 800, Denver, CO 80237, US · 10950 Grandview Dr., Overland Park, KS 66210, US
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How many Engineering jobs are open in Olathe, KS right now?
There are currently 340 open engineering positions in Olathe, KS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Olathe, KS?
Companies currently hiring include FTI, Overland Contracting Inc., Honeywell Technologies, TT Electronics plc, Olsson, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Olathe, KS?
Yes — 34 of the 340 open engineering positions offer remote or hybrid work (3 remote, 31 hybrid).
How do I apply for Engineering jobs in Olathe, KS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.