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Full-time
bachelor degree
Medical, Dental, Vision, Paid Vacation, 401k With Company Contributions, Life Insurance
Posted 41d ago
~40 hrs/week
Responsibilities
Provide first and second level hardware and software support for end-user computing, including workstations, telephony, and printers. Manage application deployment via SCCM and Intune while coordinating with third-party vendors for technical resolution.
Requirements
Preferably 5-10 years of desktop support experience with strong technical skills in Microsoft environments and MDM platforms. A Bachelor of Science in Computer Engineering or related IT coursework is preferred.
Full job description
Company Description
Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities to consumers and industry worldwide. In addition to its primary business of trading, Vitol is invested in infrastructure globally, with $10+billion invested in long-term assets.
Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were $331bn.
Our people are our business. Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65+ nationalities and we are committed to developing and sustaining a diverse work force. Learn more about us here.
This Role is located in Houston, TX - In office 5x a week
Job Description
The Desktop Support Engineer will have responsibility for:
Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution.
Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account
Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc)
Manage iPhone, computers, printers, scanners and other hardware
Follow and maintain applications deployment via SCCM, Intune, other MDM applications
Support and answer user’s questions in the AMER region as well as support and interact with global support teams
Document standards and follow procedures
Will be required to work beyond normal business hours and be on call
Create and maintain automation and scripts to benefit the helpdesk
Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management
Qualifications
Experience: Preferably at least 5-10 years’ experience as desktop support or similar position
Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)
Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions
Previous experience working with commodities and/or trading industry, an advantage
An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage
Education: Preferably Bachelor of Science in Computer Engineering or related IT Course work
Fluency in Spanish or French, an advantage
Additional Information
Personal Characteristics
Flexible and available out of business hours
Highly responsive, energetic and enthusiastic
Capable of prioritising tasks and meeting critical deadlines
Structured and rigorous
Good management under stress and pressure
Excellent judgment, attention to details
Can work independently
Strong communication skills, both verbally and in writing
Solution and results oriented
Team player, with an open non-political style and a high level of personal integrity
Comprehensive benefit coverage includes:
Medical
Dental
Vision
Paid Vacation
401k with company contributions
Life insurance
Short-term & Long-term disability
All your information will be kept confidential according to EEO guidelines.
Related keywords
Windows 10Office 2019Office 365BloombergReuters EikonSCCMIntuneMDMActive DirectoryNTFSCitrixEnd User ComputingCommodities TradingHardware SupportSoftware SupportTelephony
Vitol is a leader in the energy sector with a presence across the spectrum; from oil to power, renewables and carbon.
Industry
Oil and Gas
Company size
1,001-5,000 employees
Founded
1966
Headquarters
Rotterdam
LinkedIn followers
286,945
We are a leader in the energy sector with a presence across the spectrum; from oil through to power, renewables and carbon credits. Every day we use our expertise to distribute energy around the world. We source from producers, refiners and intermediaries and deliver to refineries, utilities, airlines and retail distribution networks as well as wholesalers and other traders. We manage the physical risk associated with moving energy.
Our business is global: we trade over 8 million barrels per day of crude oil and products and charter around 6,000 ship voyages a year. We also use our technical expertise to manage a global network of energy infrastructure that we deploy to help meet supply and demand flows worldwide. Our trading and logistical expertise is supported by a suite of proprietary technology applications that we build and maintain in-house.
From more than 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over $2.5 billion of capital to sustainable investments. The focus of our business is changing, and we are always looking for new people to help build the company for the next decade and beyond.
We are a flat organisation that has a collaborative and entrepreneurial ethos. Vitol’s people are empowered to own their decisions and take responsibility for their actions. The culture is underpinned by our core values of integrity, honesty and humility. Our colleagues comprise c.1,800 people with 75+ nationalities represented, making us a truly global organisation.
For more information: www.vitol.com
Our latest ESG report can be downloaded here: https://www.vitol.com/about/esg-report/
Offices: K.P. van der Mandelelaan 130, Rotterdam, NL · Place de Bergues 3, Geneva, CH · 160 Victoria Street, Nova South, London, England, GB · 260 Orchard Road, The Heeren #15-02, Singapore, SG · 2925 Richmond Avenue, 11th Floor, Houston, Texas, US
Energy and commodities companyshipping & charteringlogistics & distributionterminals & storageexploration & productionpower generationand mining & retail businessesClean EnergyOil and GasMarketing
How many Engineering jobs are open in Houston, TX right now?
There are currently 4,744 open engineering positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Houston, TX?
Companies currently hiring include Amentum, KBR, Inc., Powell, Fluor Corporation, Q-EDGE CORPORATION, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Houston, TX?
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