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Boston, Massachusetts, United States · Remote OK
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Boston, Massachusetts, United States • On-site
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Program and configure security-related systems including access control, video surveillance, and alarm intrusion systems. Provide integration support, perform regular maintenance, and diagnose computerized system problems for customers.
Preferred 5-7 years of experience with manufacturer certifications in Software House, Genetec, or Exacq. Must possess a valid driver's license and be able to pass a background check and drug screen.
We are looking for motivated security professionals to join CGL’s growing team as a Software Support Technician and experience what the difference of our “family business with a corporate structure” can provide to further personal and professional development!
We are looking for team members to contribute to and deliver our mission to provide “consistently deliver customer service excellence”. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications on today’s leading security products.
The primary function of a Software Support Technician is to program and configure security-related systems as required by the customer and directed by the manager.
Typical Duties and Responsibilities:
Complete software Installation and configuration for various access control, video surveillance, and alarm intrusion systems. Provide integration support for customers’ existing systems with their access and video security solutions. Provide support to CGL internal teams that repair and maintain customer systems; perform regular maintenance to prevent breakdowns; diagnose problems with customers computerized systems and determine the course of action and perform the repair. Contacts customers prior to the date of scheduled software related projects to verify coordinate needed information and or personnel.
What you will do as a Software Support Technician:
• Provide software Installation, integration and configuration and service of access control systems including but not limited to Software House, Genetec, S2 netbox and net controllers, Openpath
• Installation, integration and service of various video surveillance solutions including but not limited to Genetec, American Dynamics, Exacq, Milestone
• Configure and program network architecture to support access and video solutions
• Perform IP network configuration for camera and access control systems
• Maintain certifications for camera and access control systems
• Provide customer system training What you bring to the table
• Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors
• The ability to work closely with Information Technology professionals to ensure project and customer expectations are met
• Strong oral/written communication and interpersonal skills
• Must be a responsible, self-motivated, self-starter, personable and well organized
• Superior customer service skills to deal with both internal and external customers
• Ability to manage multiple tasks simultaneously
• Must be able to effectively handle stressful situations
• Must be able to read and effectively interpret general business documentation
• Associate is required to stand, walk, climb, sit and use hands and fingers
• Reaching, grasping, and carrying activities also required
• Valid and current driver’s license
Experience and Education:
• 5-7 years’ experience preferred
• Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable
• Requires ability to pass CORI check and obtain MA certificate of clearance
• Pass background check, drug screen, and clean driving record required
• Familiarity with SQL programming language is a plus
• Background in IT networking and system support is a plus
Compensation and Benefits:
• Compensation $80-100k, based on experience
• Take home service vehicle
• Company provided phone and laptop
• Health, Dental, Life and STD and LTD Insurance
• Employee Assistance Program
• HRA and HSA options
• 401K Plan options
*Local travel required, primarily within the Greater Boston metropolitan region but may include other areas within Massachusetts, Rhode Island, and New Hampshire.
Leaders in Security Integration. Delivering Service Excellence!
CGL is a trusted and knowledgeable security systems strategic advisor. Thanks to our hard working, exceptionally talented team, along with our unwavering commitment to outstanding service, we have come to be regarded as the leading security systems integrator in the region. We deliver customized and secure systems for all types of clients in a varying range of industries. We are also equipped with an onsite, state-of-the-art repair facility and a dedicated service department that provides you with constant backup around the clock. At CGL we are dedicated to exceeding our client’s expectations and in turn, supporting and enhancing their business goals. Our commitment to you begins with a thorough analysis of your security requirements and continues long after the integrated system is implemented, with our ongoing support and customized maintenance contracts. There is no job too complex and no project too small; and if your need is particularly urgent, we can turn around a request in a matter of hours. At CGL we put our money where our mouth is. If we say we can get the job done then we will find the way to make it happen; every time.
Offices: 35 Southwest Park, Westwood, MA 02090, US
Based on 1725 listings with disclosed salaries, most engineering jobs in Boston, MA pay between $90k–$212k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,129 open engineering positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include WHOOP, State Street, Amazon, mouhamedzz, Vertex Inc., among others. Browse the listings above to see every active employer.
Yes — 967 of the 2129 open engineering positions offer remote or hybrid work (234 remote, 733 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
