Technical Support Engineer (Commercial Chiller Equipment)- Remote
La Crosse, Wisconsin, United States · Remote OK
$97k–$136k/yr
Senior+
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Maintenance Technician - 2nd Shift - DeForest, WI - $10,000 Sign on Bonus!
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Mid level
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$97k–$136k/yr
Full-time
associate degree, bachelor degree
Health Insurance, Holistic Wellness Programs, Fertility Coverage, Adoption/Surrogacy Assistance, 401K Match, Paid Time Off
Posted 38d ago
~40 hrs/week
Remote in La Crosse, Wisconsin, United States
Responsibilities
Provide remote technical support and troubleshooting for Trane Commercial Chiller equipment to field service agencies. Perform data analysis, author product literature, and travel up to 15% for on-site support and training.
Requirements
Preferably 10+ years of experience in HVAC equipment servicing and a degree in a related field. Must possess strong knowledge of electrical theory, thermodynamics, and refrigeration, along with proficiency in Remedy software.
Full job description
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
As a Technical Support Engineer, you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators.
As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of air and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
What you will do:
Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary.
Troubleshoot Chillers remotely.
Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making.
Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
Originate solution in the Help Center and/or technically review solutions for problems.
Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development.
Review and direct customer interaction for Trane Chillers.
Assist with root cause analysis and defect resolution.
Author and/or review product literature and assist with training classes.
Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas.
Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
Participate in Quality Audits, Design review teams, and technology transfers.
Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes.
Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours.
Consider the future goals and current needs of the department and make data informed decisions.
What you will bring:
10+ years of experience preferred but not required in servicing HVAC equipment and systems.
Associates or Bachelors degree is preferred but not required.
Professionally trained on various Trane equipment.
Ability to travel up to 10%.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
Ability to manage support cases within Remedy software.
While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines.
Key Competencies:
Excellent written and verbal communication.
Ability to troubleshoot complex refrigeration and electrical systems.
Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair.
Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required.
Adaptable and possesses the ability to prioritize multiple high-priority customer cases.
Flexibility to work extended hours on occasion.
Ability to meet short- and long-term deadlines.
Effectively meet the needs of internal and external customers.
Ability to work regularly and dependably.
Ability to function in a team environment.
Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment
Annual Base Salary Range or Hourly Base Pay Range:
$97,406.66 - $135,834.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Da oltre un secolo, Trane vede qualcosa in più dei semplici edifici. Vediamo opportunità per creare vita.
Industry
Industrial Machinery Manufacturing
Company size
51-200 employees
Headquarters
Trezzano sul Naviglio (MI), Lombardy
LinkedIn followers
5,039
Trane - marchio di Trane Technologies - agisce a livello mondiale come fornitore di soluzioni e
servizi nel settore HVAC-R (riscaldamento, ventilazione, aria condizionata, refrigerazione).
Offriamo un'ampia gamma di prodotti commerciali e industriali ad alta efficienza energetica, tra cui: refrigeratori, unità polivalenti, pompe di calore, rooftop, sistemi di controllo e regolazione.
Per completare la nostra offerta e fornire un servizio completo e professionale, abbiamo creato inoltre una divisione "Service", in modo da essere sempre presenti in ogni istante e necessità per quanto concerne la manutenzione e l'assistenza.
In aggiunta, nel caso di un'emergenza improvvisa o qualora si necessiti maggiore potenza di raffreddamento o riscaldamento temporaneo, la nostra flotta di NOLEGGIO dispone di oltre 100 unità di ultima generazione, disponibili in breve tempo e con un ottimo rapporto qualità - prezzo.
Per informazioni e richieste scrivici a: [email protected]
Offices: via Niccolò Copernico 60, Trezzano sul Naviglio (MI), Lombardy 20090, IT
Based on 1106 listings with disclosed salaries, most engineering jobs in Wisconsin pay between $69k–$154k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Wisconsin right now?
There are currently 5,779 open engineering positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Catalent, Eaton, FTI, Milwaukee Tool, Michels Preconstruction Services, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Wisconsin?
Yes — 750 of the 5779 open engineering positions offer remote or hybrid work (162 remote, 588 hybrid).
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