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Full-time
high school, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Flex spending account, Paid time off, Paid holidays
Posted 7d ago
~40 hrs/week
Responsibilities
The Project Coordinator acts as the central point of contact for customer orders, managing the end-to-end deployment of fiber services. They coordinate cross-functional teams, including construction and engineering, to ensure successful installation and documentation of services.
Requirements
Candidates should have strong communication skills, the ability to manage multiple projects, and proficiency in data entry. A high school diploma or G.E.D. is required, with a bachelor's degree preferred, and prior telecommunications experience is considered a plus.
Full job description
Service Delivery Project Coordinator
About Conterra
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
And that’s where you come in.
This position can be in any of the following locations: Longview TX
The position is a unique opportunity to
Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S.
Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.
What you will be doing
Provide high-level coordination for the fulfillment of customer orders for a facilities-based, telecommunications service provider. The Project Coordinator is the central coordination point for the customer, working with other departments who perform construction, configuration, installation, testing, and customer cutover.
Consulting with customers to confirm the services ordered and expected outcome and timing. Based on customer input and consultation with engineering departments, will create and implement a plan and schedule for deployment, acts as the single point of contact and is accountable for the completed installation of all services.
Be able to juggle multiple client projects with constantly changing priorities. Communicate effectively with multiple departments during the order process and escalate orders that appear to be in jeopardy of missing their deliverable date.
Reviewing incoming orders and perform necessary data entry and communications to kick project off.
Coordinate cross-functional teams to deliver fiber services and fulfillment technicians.
Executing the installation with assistance from field services and fulfillment technician
Documentation of the completed installation and closing order with billing department.
Process all post-installation work including documentation for Day-2 operations
Guide and influence team members and business colleagues
What you will need
Prior experience with a telecommunications carrier is a plus
Strong work ethic
Communicate effectively and influence internal resources and customers at all experience levels.
Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible.
Ability to think through project dependencies and complexities to help find creative ways to solve potential problems.
Good written and oral communication skills.
Fast and accurate data entry skill.
High school diploma or G.E.D; BS/BA preferred
What we offer
Core values that embody teamwork, integrity, and excellence
A super talented team who values hard work, success, and fun :)
Work/ Life Balance
Premium health benefits (medical, dental, vision, flex spending, etc.)
Flexible and generous PTO schedule + paid holiday schedule
401K program
Diversity & Inclusion
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
Related keywords
Service DeliveryProject CoordinatorTelecommunicationsFiber NetworkCustomer OrdersNetwork SolutionsDeploymentEngineeringInstallationTestingCutoverDay-2 OperationsCross-functional TeamsData EntryProject ManagementProblem-solving
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals has been designing, building, and managing our 11,000+ mile owned and operated fiber network.
Offices: 5301 77 Center Dr, Charlotte, North Carolina 28217, US · 94 Francois Dr, Lafayette, LA 70507, US · 2800 Youree Dr, Shreveport, LA 71104, US · 1525 Common Dr, El Paso, TX 79936, US · 119 W Tyler St, Longview, TX 75601, US
Based on 6625 listings with disclosed salaries, most engineering jobs in Texas pay between $83k–$203k per year. Individual offers vary with seniority, company size, and specialization.
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