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Full-time
bachelor degree, professional certificate
Posted 1d ago
~40 hrs/week
Responsibilities
The role involves delivering Epic application training to staff and providers while serving as a liaison between IT and operations. Responsibilities include troubleshooting user issues, optimizing system performance, and ensuring software builds meet organizational and regulatory goals.
Requirements
Requires a Bachelor's degree with two years of experience or a clinical degree (MA, LPN, RN) with direct healthcare experience. Candidates must obtain Epic Credentialing in primary applications within six months to one year.
Full job description
Summary
Job Description:
Baptist Health Medical Group is looking for an Epic Training & Application Support Analyst to join our team in Louisville!
Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes for Baptist Health Medical Group. This role ensures that all users are proficient in using Epic applications to enhance patient care and operational efficiency including data collection, workflow analysis, testing, training, system user personalization and ongoing support and troubleshooting to resolve user issues and optimize system performance. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and MIPS (Promoting Interoperability).
Essential Duties:
Deliver classroom training to new hires, existing staff, and providers on applications used by ambulatory practices.
Provide one-on-one training to end users as needed or requested.
Provide re-education to users as requested.
Keeps current with system upgrades/enhancements and provides training as appropriate.
Develop interactive training modules in the learning management system.
Resolve or triage support calls as first tier support for all ambulatory locations.
Ability to research complex problems and formulate appropriate plans.
Provide assigned on-site support during routine rounding, go-lives, and system upgrades.
Provide on-call support when scheduled, as needed.
Qualifications:
Bachelor's degree with two years' applicable experience or Clinical degree (MA, LPN, RN) or two years' direct healthcare experience in patient registration, access or billing in an ambulatory setting including but not limited to management/supervisor experience.
Preferred: Training in an adult learning setting, working in a physician practice setting.
Epic Credentialing in at least one of the primary applications used in the medical group (e.g. EpicCare Ambulatory, Cadence/Prelude.) within 6 months.
Must obtain Epic Credentialing in at least one additional application, within 1 year.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Related keywords
EpicEpicCare AmbulatoryCadencePreludeHealthcare ITApplication SupportAdult LearningHIPAAMIPSPromoting InteroperabilityLMSClinical WorkflowPatient RegistrationMedical BillingAmbulatory Care
Baptist Health System is a recognized leader in healthcare in San Antonio and South Texas.
Since 1903, Baptist Health System has been caring for the health and spiritual needs of people in San Antonio, south Texas and beyond. Baptist Health System is the first to bring robotically-assisted surgery to San Antonio, and the first to achieve Chest Pain Center Certification at all of our hospitals.
Offices: San Antonio, Texas 78205, US
Cancer CareCardiac Careda Vinci SurgeryEmergency CareMedical ImagingMen's HealthMother & Baby CareNeurosciencesOrthopedics & RehabilitationPediatric Care
How many Education jobs are open in Louisville, KY right now?
There are currently 91 open education positions in Louisville, KY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Education roles in Louisville, KY?
Companies currently hiring include University of Louisville School of Public Health and Information Sciences, Baptist Health System, KCTCS, Spalding University School of Nursing, The Gardner School, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Education jobs in Louisville, KY?
Yes — 14 of the 91 open education positions offer remote or hybrid work (2 remote, 12 hybrid).
How do I apply for Education jobs in Louisville, KY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.