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Part-time
Posted 13d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
The IELTS Operations Assistant supports the test centre by managing customer enquiries, test day registration, and supervision of testing activities. They ensure all operations comply with IELTS regulations while maintaining high standards of customer service and data security.
Requirements
Candidates must possess excellent verbal and written communication skills, strong problem-solving abilities, and a high level of attention to detail. Proficiency in MS Office and Microsoft Teams is required, along with the ability to work independently and effectively within a team.
Full job description
About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
The IELTS Operations Assistant at Dunedin supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.
This is a casual role for our IELTS testing location at Dunedin.
Shifts: 1 or 2 shifts a month (weekends, Saturdays)
Remuneration: The IELTS Operations Assistant is paid $34.44 per hour.
Key accountabilities
Customer Service
Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
Build and maintain a good working relationship with internal and external stakeholders
Provide advice relating to official IELTS preparation tools and IDP services
Support clients with a diverse range of backgrounds and abilities
Contribute to a supportive, innovative and customer-focused team culture
Operations Management
Management of test day activities including customer registration and supervision of the test
Preparation of test day documents
Updating digital databases and records
Oversee and update the schedule of Speaking tests
Ensuring the proper management of secure and confidential materials
Problem-solving and troubleshooting technical systems including hardware and software platforms
Contribute to a culture of continuous improvement and best practice
Quality and Compliance
Ensure all pre-test, test day and post-test activities meet IELTS standards
Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
Responding to any incidents or potential security risks
Completion of required training policy acknowledgments
Carry out work in a professional manner in accordance with organisational values
Contribute to a culture of quality, integrity and excellence
Required experience
Excellent verbal and written communications skills
Outstanding customer service
Strong problem-solving and decision-making
Demonstrated ability to work independently and effectively within a team
Customer and quality-focused with strong attention to detail
Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies
We are making global success personal!
As the global leader in international education, we have focused on building trusted human relationships for more than 50 years. In recent years, our investment in digital technology and customer research have enhanced these personal connections, enabling us to deliver global success to more students, test takers and our partners.
Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
And best yet, at 50, we are just getting started.
Offices: Level 10, 697 Collins Street, Docklands, Victoria 3008, AU
Student PlacementInternational English Language Testing System (IELTS)English Language Teachingand Digital marketingEducation
How many Education jobs are open in Auckland, New Zealand right now?
There are currently 162 open education positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Education roles in Auckland, New Zealand?
Companies currently hiring include Faculty of Medical and Health Sciences, University of Auckland, Junior Adventures Group UK, New Zealand School of Tourism, Aotearoa Infinite Academy, Inspired Education Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Education jobs in Auckland, New Zealand?
Yes — 83 of the 162 open education positions offer remote or hybrid work (29 remote, 54 hybrid).
How do I apply for Education jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.