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$100k–$140k/yr
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Build and maintain customer integrations and internal tooling to automate onboarding and data workflows. Act as the technical bridge between customers and the product team to diagnose issues and ensure successful activation.
Requires proficiency in Python, SQL, and experience building and debugging APIs and integrations. Must be located in the EU or Switzerland and possess strong communication skills for direct customer interaction.
About the role
As a Forward-Deployed Engineer at Caplena, you sit where engineering meets the customer. You're a hands-on technical problem-solver who builds the integrations, data flows, and tooling that get customers live and keep them successful — and you're comfortable explaining your work directly to the people using it.
This is a majority-technical role with a real customer-facing component. You'll spend most of your week in data, code and debugging, and a meaningful slice of it working directly with customers and our Customer Success and Product teams. You are the technical bridge between what customers need and what the product can do.
Your work directly impacts how fast customers go live, how successful they are in using Caplena, and how efficiently our teams can support and scale customer success.
How you'll spend your time
Roughly:
(These are guidelines, not hard limits — the mix flexes with what customers and the team need.)
Key responsibilities
Development
Customer-facing
Investigation & debugging
Must-have requirements
Nice to have
Benefits
Why you'll enjoy it
We'd love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real, visible impact on customer results — owning problems end to end, from a customer conversation to the code that solves it.
Start date: Immediately or according to availability.
Gain deep insights from your CX & EX feedback, surveys and reviews in no time.
Caplena is the feedback intelligence layer trusted by leading brands and market research agencies to turn open-ended surveys, reviews, and employee feedback into precise insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena's combines deep analytical power with intuitive simplicity. Insights teams conduct sophisticated analysis independently. Business teams explore and act on insights effortlessly. Everyone moves faster. 200+ organizations (including DHL, Lufthansa, and Euromonitor) trust Caplena for human-level accuracy, agentic workflows, and insight-led decisions. We believe feedback should be accessible, actionable, and drive change — not a bottleneck.
Offices: Seefeldstrasse 104, Zürich, 8008, CH
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