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$120k–$160k/yr
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San Francisco, California, United States · Hybrid
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San Francisco, California, United States · Hybrid
$210k–$280k/yr
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San Francisco, California, United States · Hybrid
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San Francisco, California, United States · On-site
$120k–$150k/yr
Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, Inkitt discovers unknown stories and turns them into blockbuster hits…
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San Francisco, California, United States • Remote OK
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The Senior Operations Manager will oversee end-to-end client onboarding and account lifecycle management while driving operational metrics and business growth. They will collaborate cross-functionally to standardize internal processes and ensure efficient project execution across the organization.
Candidates must have 6+ years of experience in consulting, investment banking, or operations within a fast-paced SaaS environment. Proficiency in SQL and Excel is required, along with strong project management skills and the ability to work autonomously in a high-growth setting.
At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.
Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”
Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.
The future of healthcare is being built right now. Come deliver this transformation.
As a Senior Operations Manager owning both Implementation and the Account lifecycle at Commure, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.
Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch
Drive client growth through operational optimization and new growth initiatives
Act as the primary point of contact for our largest and most complex accounts
Effectively manage client relationships, ensuring satisfaction and maximizing retention
Help junior team members manage their relationships by acting as an escalation point for their clients as needed
Engage in cross-functional collaboration with key internal stakeholders, including Launcher, Account Management, Product, Engineering, Billing, and other Operations teams, to provide an exceptional experience for every customer
Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics
Drive operational metrics (process throughput, defect rate, etc.)
Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5–10x over the coming 12 months
Contribute to designing and implementing systems and processes that facilitate scalability and efficiency
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Comfortable working with data and proficiency in SQL + Excel
SQL is a big PLUS or robust analytical experience (ex. finance, consulting, etc)
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices.
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
Proficient in Retool, Google Suite is a plus
Experience in the RCM (Revenue Cycle Management) space is a bonus
Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
Offices: 1300 Terra Bella Ave, 200, Mountain View, California 94043, US · 520 Hampshire St, San Francisco, California 94110, US · 1100 Glendon Ave, Los Angeles, California 90024, US · São Paulo, BR · Dhaka, BD
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