ServiceNow AI & Enterprise Automation Lead - Managing Consultant
London, England, United Kingdom · Hybrid
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CAPGEMINI INVENT At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deli…
Skills: ServiceNow, AI Strategy, Generative AI, Enterprise Automation, Solution Architecture
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Birmingham, England, United Kingdom · Hybrid
Senior$5.7B raised
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London, England, United Kingdom · Hybrid
Mid level$5.7B raised
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Newcastle upon Tyne, England, United Kingdom · Hybrid
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Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deli…
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London, England, United Kingdom · Hybrid
Senior$5.7B raised
ROLE DETAILS SBU - Invent CU - Business Technology Global Grade - B At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capab…
Newcastle upon Tyne, England, United Kingdom · Hybrid
Mid level$3.0B raised
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CAPGEMINI INVENT At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deli…
Skills: Microsoft Power Platform, Power Apps, Power Automate, Power BI, Dataverse
Digital Trading and Product Management - Product Owner - HS9
Newcastle upon Tyne, England, United Kingdom · On-site
Senior
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Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deli…
Newcastle upon Tyne, England, United Kingdom · Hybrid
Senior+$107M raised
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ServiceNow AI & Enterprise Automation Lead - Managing Consultant
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Full-time
Flexible Benefits Options, Hybrid Working, Mental Health Support, Wellbeing Apps (Thrive and Peppy)
Posted 13d ago
~40 hrs/week
Responsibilities
Define and deliver AI-first transformation programmes on the ServiceNow platform, acting as a techno-functional SME for senior stakeholders. Responsibilities include designing AI-enabled workflows, managing AI governance, and contributing to business development through proposals and RFPs.
Requirements
Requires 10-15 years of experience in technology-enabled transformation or consulting with strong expertise in the ServiceNow platform. Candidates must have a proven track record in AI, automation, and the ability to translate technical concepts into business outcomes.
Full job description
CAPGEMINI INVENT
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.
Business Technology is Capgemini Invent’s technology consulting and transformation advisory practice. Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients to deliver technology transformation programmes for business value, and optimise the effectiveness and impact of their IT capability.
We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.
As a Managing Consultant – AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.
You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks).
You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system.
Key expectations from this role include:
Client Delivery & Advisory
Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow
Advise senior stakeholders on:
AI operating models
AI governance, risk, and compliance
Realisation of AI-driven business value
Translate business requirements into AI-enabled workflow solutions
Solution Design & Architecture
Design and support implementation of:
AI Control Tower (AI lifecycle management, governance, observability)
Agentic AI workflows enabling autonomous execution
Now Assist / GenAI use cases across workflows
Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions
Conversational AI & Employee Experience
Support adoption of Employee Works (MoveWorks) capabilities
Design use cases leveraging:
Conversational AI
Enterprise search and knowledge orchestration
Enable AI-driven employee productivity and self-service models
Transformation Delivery
Contribute to delivery of end-to-end transformation programmes
Support development of AI-enabled target operating models
Ensure solution quality through governance and best practices
Business Development & Practice Contribution
Contribute to proposals, RFPs, and client pitches focused on AI-led transformation
Support development of AI-led ServiceNow offerings and accelerators
Participate in thought leadership and market-facing initiatives
YOUR PROFILE
Core Experience
Proven experience in technology-enabled transformation or consulting (10–15 years)
Strong experience on the ServiceNow platform (multi-module exposure preferred)
Experience in AI, automation, and digital transformation programmes
Technical & Functional Capabilities
Experience in 2 or more of the following areas:
ServiceNow consulting and/or implementations
AI / GenAI / automation use cases
Conversational AI / virtual agents
Enterprise architecture, data, or integration
Understanding of:
AI governance and responsible AI principles
Workflow design and process automation
Consulting & Leadership Skills
Strong stakeholder management skills, including engagement with senior clients
Ability to translate technical concepts into business outcomes
Experience contributing to proposals and sales activities
Collaborative mindset with ability to work in cross-functional teams
WHAT YOU'LL LOVE ABOUT WORKING HERE
Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients’ web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers – Strategy, Design, Delivery, Architecture, Security and Change Management.
We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.
NEED TO KNOW
At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
· Declare they have a disability, and
· Meet the minimum essential criteria for the role.
Please opt in during the application process.
CSR
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
Offices: Place de l'Étoile, 11 rue de Tilsitt, Paris, France 75017, FR · Hullenbergweg 294, Amsterdam, North Holland 1101 BV, NL · 1601 Bryan St, Dallas, TX 75201, US · 595 Collins St, Melbourne, VIC 3000, AU · Fauststraat 3, Apeldoorn, Gelderland 7323 BA, NL
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How many Data & Analytics jobs are open in Newcastle upon Tyne, United Kingdom right now?
There are currently 166 open data & analytics positions in Newcastle upon Tyne, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Newcastle upon Tyne, United Kingdom?
Companies currently hiring include Capgemini, Version 1, Norton Rose Fulbright, Scrumconnect Consulting, Turner & Townsend, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Newcastle upon Tyne, United Kingdom?
Yes — 135 of the 166 open data & analytics positions offer remote or hybrid work (18 remote, 117 hybrid).
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